I had a small issue with the wrong flavored e juice sent in the last batch I ordered from NHaler. After a few emails, Ang came online and "POW BAM BOOM" not only was my issue addressed, she went way, way overboard to keep a long time loyal customer. I've been stuck on the NHaler 24 mg 555 for 6 years, I can't see ever changing and especially now with the stunning customer service. Drew was the same way back in 2009, he got right on the phone and sorted me out. Yes, I'm a fan.