HCIGAR VT75 Nano
- Thread starter Carnage9270
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OOOOOOOOOOOO, nice!!
Can't wait to wrap mine, too! Thank you, sweets.
Can't wait to wrap mine, too! Thank you, sweets.
Well been over 48 hours since I received the wrong VT from ecig-city.com, sent them 2 emails and not a word in return, have used ecig-city quite a few times, and always thought they was good, but guess you never really know till you need customer support, which seems ecig-city has none.
Guess I am going to have to sell the gold VT75 on classifieds, hopefully won't have to take to much of a loss. Already searched around and seems not many vendors carrying the gold nano, maybe it just wasn't meant to be
Guess I am going to have to sell the gold VT75 on classifieds, hopefully won't have to take to much of a loss. Already searched around and seems not many vendors carrying the gold nano, maybe it just wasn't meant to be
And perhaps it will be a sweet deal for you and an easy sale. At least that's MY hope for you, Nailz.
Well been over 48 hours since I received the wrong VT from ecig-city.com, sent them 2 emails and not a word in return, have used ecig-city quite a few times, and always thought they was good, but guess you never really know till you need customer support, which seems ecig-city has none.
Guess I am going to have to sell the gold VT75 on classifieds, hopefully won't have to take to much of a loss. Already searched around and seems not many vendors carrying the gold nano, maybe it just wasn't meant to be
That's horrible, Nailz! Since they have stores it may be worth giving them a call. They've got a good reputation and I wouldn't give up that easily. They need to make that right, and I want to believe that they will.
Worth a shot?
Exact same scenario here.Well been over 48 hours since I received the wrong VT from ecig-city.com, sent them 2 emails and not a word in return, have used ecig-city quite a few times, and always thought they was good, but guess you never really know till you need customer support, which seems ecig-city has none.
Guess I am going to have to sell the gold VT75 on classifieds, hopefully won't have to take to much of a loss. Already searched around and seems not many vendors carrying the gold nano, maybe it just wasn't meant to be
I did receive a request for photos & invoice after 48 hours & my 2nd request.
They obviously have the original invoice and I'm pretty sure I know the difference between the regular and the Nano. Why would I request an exchange of a Nano for a Nano?
I won't bash them yet, but they have been moved from my order from list to my watch list until I see how it plays out.
If I wanted this kind of experience I would have ordered from China.
I did hear back from them last night, they said send it back (at my expense I guess) but they didn't say if they are going to send me the nano or refund me, I admit I am concerned I am going to send it back and be left with nothing as far as product or refund.
I did reply to their email 2 minutes after they emailed me asking them a few questions and again no reply back, so sure makes me wary of using them again now, I understand they might be busy, but need better customer service than they have now.
I will not ship it back at my expense. I didn't make the mistake.
I will dispute the credit card charge 1st and wait for a label from them to ship it back.
I hate this kind of reaction from any vendor
It Is THEIR Mistake
DEMAND they send you the correct item YOU PAID FOR
and along with it, a return mailer if they want their mistake sent back to them
anything less than that (in my mind) requires me to just cut my loss and at least keep what ya got (safe)
this kind of CS just burns my
/
It Is THEIR Mistake
DEMAND they send you the correct item YOU PAID FOR
and along with it, a return mailer if they want their mistake sent back to them
anything less than that (in my mind) requires me to just cut my loss and at least keep what ya got (safe)
this kind of CS just burns my
/Wow. WOW.
I'm with dhaiken. Dispute the charge. That'll get them moving.
I feel terrible for both of you. I will absolutely not be ordering from them - that's for sure. TWO wrong products sent?
As Kat likes to say, "Yeah, no."
I'm with dhaiken. Dispute the charge. That'll get them moving.
I feel terrible for both of you. I will absolutely not be ordering from them - that's for sure. TWO wrong products sent?
As Kat likes to say, "Yeah, no."
And as Kat WILL say....... Yeah, NO!
Absolutely dispute the charge, methinks. I can't believe this happened to both of you. What the heck are they vaping over there.
Absolutely dispute the charge, methinks. I can't believe this happened to both of you. What the heck are they vaping over there.
The battle has just begun.
I have never lost a battle w/a vendor and I don't intend to start now.
I support small business. But if they jack w/me, I unleash the Wizard's Wrath.
I have never lost a battle w/a vendor and I don't intend to start now.
I support small business. But if they jack w/me, I unleash the Wizard's Wrath.
I stay with two vendors. Their not the cheapest or the most expensive, but their service is top notch. To save, let's say $10 is not worth it to me. Won't see me using gearbest either.
I have several preferred vendors as well.
Unfortunately, you don't know the quality of Customer Service until you need it.
This vendor has been fine in the past, before I needed CS.
We shall see what the outcome ultimately is.
I do know I've never had to wait 48 hours before for them to charge my credit card.
And they didn't ask for any additional information to do it!
Unfortunately, you don't know the quality of Customer Service until you need it.
This vendor has been fine in the past, before I needed CS.
We shall see what the outcome ultimately is.
I do know I've never had to wait 48 hours before for them to charge my credit card.
And they didn't ask for any additional information to do it!
What sucks is, I don't like the full size gold VT75 at all, or I would say nevermind and keep it, I will just send it back and never use them again, not going to all the hassle of chargebacks etc, sad thing is, they wouldn't of lost me as a customer, if had good CS, but they are not doing this right and waiting 48 hours for a reply is unacceptable nowadays, even fasttech in china answers quicker than ecig-city.
Went through the same thing with VapeNW, no longer buy from them. They make you send them videos.
Me too, and I'll also avoid them if possible.
But MAN, sometimes they've got some killer prices.
Just to update, sent back the full size gold VT75 back to ecig-city today, cost me $7.05 to send it back, which I did email them and told them not very happy about paying to send back their mistake, and they just ignored that part and said now they have tracking #, they will send out my gold VT nano, they better get it right this time 
I did include a letter with the package, saying I thought their customer service was very lacking and not impressed with their service, from their emails, I don't think they care to be honest.
Hopefully I get what I ordered this time, and I will be done with them, just hope all this hassle will be worth it.
I did include a letter with the package, saying I thought their customer service was very lacking and not impressed with their service, from their emails, I don't think they care to be honest.
Hopefully I get what I ordered this time, and I will be done with them, just hope all this hassle will be worth it.
After numerous unnecessary emails in my opinion, I may have gotten my issue resolved as well.
I requested a return label in one of my emails and their reply was instructions for the return and asked if I needed a return label. If not, here's our address.
Uh yes I need a label, that's why I asked for one.
I won't go into the agonizing minutia involved, but the last email said it was packed and being shipped.
The only redeeming issue was they claim they changed the color from gold to gunmetal gray at my request. We'll see.
I don't distrust them as a vendor and communication was pleasant when it arrived.
I'm just not sure squandering $250.00 worth of otherwise billable time is worth it to get a $65.00 Mod I still had to pay for.
At least the Jury is out for now.
I requested a return label in one of my emails and their reply was instructions for the return and asked if I needed a return label. If not, here's our address.
Uh yes I need a label, that's why I asked for one.
I won't go into the agonizing minutia involved, but the last email said it was packed and being shipped.
The only redeeming issue was they claim they changed the color from gold to gunmetal gray at my request. We'll see.
I don't distrust them as a vendor and communication was pleasant when it arrived.
I'm just not sure squandering $250.00 worth of otherwise billable time is worth it to get a $65.00 Mod I still had to pay for.
At least the Jury is out for now.
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