It is a sad day - my Hcigar VT75 stopped working

[6steelstrings]

My brand new hcigar VT75 has stopped working. I have only had it for three days. Yesterday I started getting wild swings in reported ohms. I made sure that the screw on the battery cap was tight. It seemed a little loose and after I tightened it things seemed to settle down. Today it started happening again, then I got a weak battery error, then check atomiser error, then a short error and now it won't even power up. I have changed batteries, made sure the coils were not shorting and tried different attys with no luck. I checked all of those things when I first started getting the wild ohm swings.

I really like this mod. I am sad.

 

[benley73]

Should be under warranty, call whom you purchased from ,

Sent from my ONEPLUS A3003 using Tapatalk

 

[Ed66]

Make sure the screw on the bottom, below the USB, is tight, it serves as case ground for the MOD.

 

[whiteowl84]

My wifes vt133 died too after 1 day. EScribe only reports 5v available.
VapeNW can't accept a return on HCigar products so I've contacted Evolv and HCigar. Please let me know what happens and I'll do the same.

 

[Monotremata]

Well crap I just got my VT75 today and love it. Don't make me freak out!!

 

[cobalt327]

My brand new Hcigar VT75 has stopped working. I have only had it for three days. Yesterday I started getting wild swings in reported ohms. I made sure that the screw on the battery cap was tight. It seemed a little loose and after I tightened it things seemed to settle down. Today it started happening again, then I got a weak battery error, then check atomiser error, then a short error and now it won't even power up.

Ground issues are a common cause for many issues so x2 on that.

Hook it up using a usb cord and see if it wakes up. Were you able to use escribe device monitor while any of the anomalies were happening?

FWIW evolv has a forum, you might find something useful there.

 

[6steelstrings]

Ground issues are a common cause for many issues so x2 on that.

Hook it up using a usb cord and see if it wakes up. Were you able to use escribe device monitor while any of the anomalies were happening?

FWIW evolv has a forum, you might find something useful there.

I was able to wake it up with escribe. It was reporting 1.38v. Ohms were at .50 although the coil is actually .28 and it showed a nearly depleted battery when in fact it was nearly fully charged. I bought it on ebay and I have contacted the seller about a refund or return. He offers a 30 day return policy. I have also reached out to evolv tech support to see what they might suggest.

Sent from my SAMSUNG-SM-G930A using Tapatalk

 

[cobalt327]

You might try a reboot in escribe, top toolbar under Tools>Diagnostics.

Good luck in any event, hope they get you squared away. As you probably know, evolv is very receptive to customer issues.

 

[Stinkytofus]

Sx mini

 

[Afcarmona]

worse case scenario - please get in touch with evolve as i believe evolve handles the hcigar dna warranties... if its not the dna chip - you may have to shell out some dollars... my hcigar vt200 did funny things - got in touch withe evolve - they repaired it no problem and got it back to me in 2 to 3 weeks.... kudos on the customer service evolve...

vape in peace

 

[whiteowl84]

How long did it take to get a response from Evolv? I submitted a thing yesterday and I'm still waiting.

 

[6steelstrings]

How long did it take to get a response from Evolv? I submitted a thing yesterday and I'm still waiting.

Me too.

Sent from my SAMSUNG-SM-G930A using Tapatalk

 

[KentA]

My copper HCigar Nemesis clone is still running strong after 2 years.

 

[opticruby]

My VT75 had all the same symptoms as yours. I tightened the screw on the bottom and it fixed it perfect.

My brand new Hcigar VT75 has stopped working. I have only had it for three days. Yesterday I started getting wild swings in reported ohms. I made sure that the screw on the battery cap was tight. It seemed a little loose and after I tightened it things seemed to settle down. Today it started happening again, then I got a weak battery error, then check atomiser error, then a short error and now it won't even power up. I have changed batteries, made sure the coils were not shorting and tried different attys with no luck. I checked all of those things when I first started getting the wild ohm swings.

I really like this mod. I am sad.

P.S. Not my pic, just borrowed.

 

[Afcarmona]

Help Desk - Submit a ticket

It took a few days - remember it's a weekend - they should get back to you next week - hope this helps


Tony c

 

[6steelstrings]

I am sending it back to the vendor I bought it from. I probably just got a lemon.

 

[AtmizrOpin]

regarding help tickets.......you have take into account the amount of help tickets submitted before yours, the day you submitted the ticket (most companies don't work weekends), evolv is also busy with cranking out the new 250 and 60 boards. it usually takes 3-5 working days to receive a response from them. that's the average time frame every time i dealt with them. unlike most chinese companies, evolv WILL get back to you. that you can count on. their CS is top notch, IMO.

 

[whiteowl84]

I got my RMA form at 12am today. Lol.

 

[dobroeutro]

I got my RMA form at 12am today. Lol.

Good to hear...

 

[6steelstrings]

So, I am returning my VT75. The vendor is giving me a refund. I am glad I got a chance to try it out because it gave me a chance to decide what I liked about it and what I did not. I did like the compact size with it using a single 26650 battery. On the other hand 26650 batteries are harder to find than 18650s and good ones are even harder to find.

So it is going back and I am starting a new thread on what I have gotten to replace it.