Horrible experience with Vapor4Life

[Neo]

That's EXACTLY how I feel! Hopefully if enough of us complain about that policy they will change it.

Although I am happy that they took care of this for me, that particular policy of theirs does still have me a little gun shy to want to order again not knowing what I might receive instead of what I ordered.

I looked at their FAQ, terms of use, and about us sections on their site and could find nothing regarding a policy of substituting at will.

They do, however, in their FAQ state they use a live inventory system and if it's not in stock, you cannot order it. So this appears to be inconsistent with what is occurring.

3) Why can't I select the color or strength of a particular item?

Our website uses a live inventory system and we do not backorder. If a particular color or strength option does not appear, it means we are out of stock on that item. If the drop down box simply says "Please choose xxx" it means we are completely out of stock on that item.

It's really too bad because I think they have a very good business model if they can live up to it.

Edited to add:

I just received an email from another company I ordered something from. They ended up being out of a particular item. My order shipped without it and the amount was credited back to my card.

Now this is what I expect! Not too much, eh? And it's a new, very small company to boot!

 

[Sojourner]

V4L lost my business at the end of '09 for the same reasons. They had been my first and sole supplier at the time. But fortunately for me, it caused me to go in search of many other things. I went beyond the V4L forum and joined the forum at large. I also found many other great vendors and great products...the eGo, the Bartleby, the Provape-1, the 510, direct dripping, the drip tip, the t-tip and superT, nhaler, halo, indyvaporshop, cignot, myfreedomsmokes, clouds of vapor, altsmoke, etc, etc, and the list goes on. I've kissed a lot of juice frogs too, but found many juice princes among them. So I guess it was a blessing in disguise. I've gained much more and glad it worked out this way. My gain, and then some.

 

[Peeps]

V4L lost my business at the end of '09 for the same reasons. They had been my first and sole supplier at the time. But fortunately for me, it caused me to go in search of many other things. I went beyond the V4L forum and joined the forum at large. I also found many other great vendors and great products...the eGo, the Bartleby, the Provape-1, the 510, direct dripping, the drip tip, the t-tip and superT, nhaler, halo, indyvaporshop, cignot, myfreedomsmokes, clouds of vapor, altsmoke, etc, etc, and the list goes on. I've kissed a lot of juice frogs too, but found many juice princes among them. So I guess it was a blessing in disguise. I've gained much more and glad it worked out this way. My gain, and then some.

same here!

 

[gaddar]

Vapor4life has always been awesome when I order

 

[Neo]

Never heard back from them from the email I sent 5/12. Clearly V4L has no intention of even trying to rectify the situation.

Well, one day they'll find they have no customers left.

 

[Neo]

I wanted to follow up my posts here and let folks know that I was contacted by Mark. I've been offered items to make up for what was substituted in my orders.

I believe they are clearly aware of the situation regarding substitutions and hopefully they will rethink it to avoid further unhappiness for customers.