Warning: Halo e-liquid, horrible customer service experience.......

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peteyboy

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he just sent me another email, here it goes......
removed email

Maybe he's not so bad, but to make a point, I never accused him of giving me a bad product, I only wanted to make sure I received the correct product. Im a newbie so I know I still have lots to learn.... and for the record, I will not be accepting a refund, just a credit for their sample sizes :)
 
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asidrave

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I purchased the sample pack from halo a few months ago when they were giving away a free tribeca sample. I have been vaping over 2 years and never tried them before even tho I've known about them since they came out.

I tried all the samples...hated them all. I tried them again a few days later. I put them up for sale in the classifieds.

I felt the halo juice tasted like chemical...not good to me anyways

Sent from my HTC G2
 

Dicot

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Apr 19, 2011
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Chicago represent! Welcome to ECF peteyboy :vapor:

Sorry to hear about your Halo experience, I've never purchased from them but I've always heard good things. From the sound of the initial response you got, it seems that something you said in your email/phone call the owner took as abrasive or rude and subsequently determined you were just looking for hand outs. In these times, and especially in this business, there is no shortage of stick-up-the-... customers thinking they're entitled to hand outs and freebies if they complain. So in the owners defense he/she probably just assumed you were one such person and gave you the stonewall. Such is life at times, let it go and just take your money elsewhere. Oh well, their loss right?

Just let this experience be a lesson in always buying the smallest size available to try out liquids first. As you continue vaping no matter how many times a liquid is reviewed as the second coming of jesus christ in juice form, there is still the very real possibility that you're going to hate it. Even in my short time with this hobby I've already accumulated about $30 worth of juice that came highly recommended on here but I absolutely hate and would sooner smoke a real cig than vape that garbage again. It's just the way this hobby goes... try and try again.

As for some good menthols... check out Bluemist Hypermint, Backwoods Brew Menthol Tobacco, or Joogler Juice Chill. All three of those are excellent menthols by my taste. Backwoods allows you to pick your menthol strength as well so that may offer you a bit more customization. For a point of reference I used to smoke Parliament Menthol Lights.

Stick with it, and just continue trying out various juices and vendors in search of your favs. Good luck in your journey Petey!
 

peteyboy

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I ordered your truepure menthol after reading great reviews across internet forums. I have been using electronic cigarettes for approximately 2 weeks now, and am in search of a great e-liquid. After trying your product, I am having a hard time believing That I received the correct product.

There is not a hint of menthol, and taste like a non-menthol cigarette. I have called your customer service line, and also left a message. your assistance will be greatly appreciated.
 

peteyboy

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heres the last one I wrote before his ugly personality showed, either way, he offered me a partial refund, which I will use for their sample size bottles.... happy vaping!!!!

The color is clear....my other menthol liquid has a yellowish brownish tint.... and about letting it sit for 48 hrs..... I should not receive a product if its not ready, if it needs to sit for 48hrs, it shuold of came with instructions to do so. I am trying to quit analogs, and cannot express how frustrated I am right now. Not only have i received a liquid which taste like non-menthol, I have also wasted my cartos by filling them with this. Please let me know what you can do for me,....
 

peteyboy

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UPDATE: Halo offered me 1/2 credit, which I thought was nice. I told them I would be more interested in their sample pack's, as I was not in search of a refund. He told me that all the menthols were similar, and if I did not like true pure menthol, I wouldnt like the others.

So I guess the search is on for the perfect menthol liquid.....
 

Johnny Blaze

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Aug 11, 2009
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www.halocigs.com
I think most of you know me very well, and know I always do my best to accommodate rational customers.

This issue had nothing at all to do with the issue at hand, and everything to do with how it was presented. What he failed to mention is that I sent him 3 detailed emails trying to diagnose his issue, and received repeated insults about our products and company. It was only then that he received my sarcastic response, which could have been much much worse. I would love to post the email thread here, as it would all be very clear.

In addition, I decided to resolve the situation before it got any more out of hand in this gentlemen's best interests. We didn't have to bend, but decided to help him out on good faith. Finding this thread makes me strongly second guess that decision.
 
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