House of Hybrids featuring the Zenesis PV

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Paislia

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Zen, it pains me that you feel an angry mob brewing. I can see that taking time away from this thread community has not completely eradicated the issues though and you are not about to sit around and wait for it to get worse. Heck, we know you're a man of action - if you were not, this product line would not exist! ;)

Well, I know it is a bit of a departure for them, but Good Prophets has a sub-forum and many many posts praising his customer service - and he's pretty close to you geographically. That's the only one that came to mind immediately.

As always, I wish only the best and brightest for your present and future ventures ~Paiz
 

K-man

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Where is Kman? He have been missing in action.
Hey Quyn. I had more work than time in the day today. But starting a 3 day week-end. Just catching up now. Hi everybody. Was gonna wait till I was fully caught up to speak up but might as well now that I'm here. Uma sounded out of character earlier. With all the hardships she's endured lately, I really hope she's ok. Someone asked about Stormie earlier. She packed it in and sold her AYS. No, I didn't buy it. I told her that I found one and that someone else have a shot. Someone else did and is very happy. Ob....get better bro. Vic, I am truly sorry for missing your day. I missed you guys today! Gotta finish catching up. You guys have been busy today. See u soon
 

the ob

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YES! You could do this! You have retail experience! What about the customer service load?

I do have retail experience. I have a brick and mortar location already and I could easily hire someone to handle the load.

I imagine I could handle it. I would just have to discuss the logistics with zen.

Plus have a history of excellent customer service.

The minus is that I do not have a forum and subforum.
 

vicsan

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Hey Quyn. I had more work than time in the day today. But starting a 3 day week-end. Just catching up now. Hi everybody. Was gonna wait till I was fully caught up to speak up but might as well now that I'm here. Uma sounded out of character earlier. With all the hardships she's endured lately, I really hope she's ok. Someone asked about Stormie earlier. She packed it in and sold her AYS. No, I didn't buy it. I told her that I found one and that someone else have a shot. Someone else did and is very happy. Ob....get better bro. Vic, I am truly sorry for missing your day. I missed you guys today! Gotta finish catching up. You guys have been busy today. See u soon

Awww, K-man, Thank you! Not to worry... :)
 

antism

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I think it's a move in the right direction Zen. I just wonder if splitting your inventory between US vendors would be the best idea.

THE BEST customer Service I have ever had from ANY vender was from Vicki at Cignot. They are based in Chicago and just opened a brick and mortar in Evanston (? I think).

If you want GREAT customer service, Cignot. Fastest shipping I've ever seen too. I do not know if Cignot has a sub-forum though.
It's Elmhurst. If this happens I'm asking Vicki and Rob (I think he's the one in charge of the BandM) for a job specifically to deal with Zen's devices and customer service. Nothing would make me happier. :)

It would also give me a chance to make their site prettier. :laugh:
 
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Bubbakinns

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THE BEST customer Service I have ever had from ANY vender was from Vicki at Cignot. They are based in Chicago and just opened a brick and mortar in Evanston (? I think).

If you want GREAT customer service, Cignot. Fastest shipping I've ever seen too. I do not know if Cignot has a sub-forum though.

I couldn't agree more and she does have a sub-forum. I order all my eGo stuff from Vicki and always have it in about 3days of ordering.
 

vicsan

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I do have retail experience. I have a brick and mortar location already and I could easily hire someone to handle the load.

I imagine I could handle it. I would just have to discuss the logistics with zen.

Plus have a history of excellent customer service.

The minus is that I do not have a forum and subforum.

AND you KNOW the product. :thumbs:

This is something that should be considered. :)
 
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