How long does an Ahlusion order usually take to process? ... this is odd?

[RobinBanks]

Now, I'm not trying to be impatient, but I guess there's a few things about this buying experience that have weirded me out a little.

I registered and ordered first thing in the morning on August 1st and haven't heard a peep from them. I realize that today (Aug 7th) is still within their processing time. Ordered the 5 bottle "limit". Normally I wouldn't be too concerned except that I saw it says this on my ... I guess you would call it email "receipt".

"The contents of your order is listed below. If your order was declined, no further messages will be sent out. Thank you again for your business."

I logged in and my order status simply says "confirmed"... not "processing" or anything of the sort.
Checked my bank account and they took my money.

Do you think I should be expecting something to show up at some point or am I still in that phase where they might not accept me as a new customer? Would I know immediately if my order was declined? lol.*head scratching*

 

[SharonMM]

Hmm.. I would call them. My order was initially declined because I accidentally left the ccv box blank.. But it told me immediately that the payment was not processed. What confused me about it was that I also received a confirmation emails with an order number, after being told the payment didn't process correctly. So I called them and asked and they told me that I would need to place the order again.

Sent from my HTCEVOV4G using Tapatalk 2

 

[Elemental0619]

Sometimes when a site is busy they dont get around to updating your status. This same this had happened to me a few times it will change to shipped the day i get it or the day before. Just give them an email and see whats going on.

 

[RobinBanks]

OK thanks guys, I will shoot them an email to ask. I paid with my debt card and that payment completed a few days ago, so I was assuming they got it...but I will double check. I just don't want to be a PITA, I guess. Were it not for that "you may be declined as a new customer" business I wouldn't be questioning it.

 

[moresalt]

I placed my first order with them on Aug 2 and my order also says confirmed. This is only the 4th business day so I'll probably wait until next Monday before I'll do anything about this. I'd say patience is in order but I have no patience so that would be hypocritical.

 

[RobinBanks]

I'd say patience is in order but I have no patience so that would be hypocritical.

LOL, well I'm impatient in the respect that I'm excited to try it, but seems my experience isn't uncommon so I'll be cool =)

 

[BrandonSi]

Just jumping in here as well.. Placed order Aug 5 (after having the first one declined.. they need to fix that, it's very strange.. how about a 'Hey, that didn't work! Try again' like every other store in the universe ).

My 2nd order (same as the first, but approved) is still at 'confirmed'. No movement.. sounds like that's about par for the course for them.

 

[RobinBanks]

Yep you guys were totally right! Today I got alllllll the emails. Acceptance, Processing, Shipping and Shipped... all within 5 minutes.

 

[moresalt]

Yep you guys were totally right! Today I got alllllll the emails. Acceptance, Processing, Shipping and Shipped... all within 5 minutes.

Terrific, that means that I should get a bunch of emails tomorrow from them. I have been watching the order status every 4 or 5 hours wondering if today would be the day.

 

[BrandonSi]

Got everything in today.. I appreciate the box vs envelope.. Testing out Royal Tease now.. they all smelled amazing.

 

[skakid812]

I would call them instead of asking on the forum.