Custom e-liquid? Oh please. My pizza, whopper, and breakfast order are more custom than mixing up the 4-7 liquids in different ratios for a bottle of juice. And how long does that take, maybe 5 minutes max in a shop to measure, slap a label and put it into an envelope? But here I'm waiting for 7 days now, no emails, no notices when I ordered, & I seriously doubt and would be highly surprised if I got any type of discount or coupon. And even HHW's web policy, 3-5 days, has not only gone over, but amazingly slow to begin with .... This should be shipped the same day or next.
And it's not just HHV either, there's other very popular suppliers, i wont name names here, that take their sweet ... time filling orders that should be almost immediately shipped. Thankfully this isn't all, I purchase from many that do fill orders the same day. Yet the usual response, as this thread shows in many posts, is basically 'have patience, it's worth it'. I'm sorry, but that's nothing more than a conditioned response & reflex to poor customer service. It shows the vendor is an unorganized and unprepared mom & pop shop that has poor processes, not enough trained employees, and little regard for customers while they instantly take your credit card online for an 80% gross profit margin product.
HHV is not alone, many in this boutique business do the same. Try getting a 'luxury' mechanical mod, you'll wait months and pay over 200 for a polished pipe with a switch and endcaps on it.... This is ridiculous. Forcing us consumers to buy usually inferior junk from China, again, at outrageous profit margins for the vendor. There's more & more people everyday turning to vaping, and this small multilayered mom & pop shop mentality and acceptance by customers truly hurts everyone... And because of it there's absolutely no defense or voice for legislative taxing or prohibitions in the very near future.
