How often is something missing from your order?

[HBAndrew]

Don't know if it's just me or if it happens more often, but I just got my next big order, and for the third time in a row there's something missing! I am in the UK, and delivery is expensive, so you would expect whoever is packing to get it right the first time to avoid sending out a missing bottle when delivery costs twice as much as the bottle does.

First time this happened, when 30ml wasn't available and 20ml was new, I was missing I think over 35ml in 5ml bottles. Next order, was missing the cool carts, and this time, instead of the 30ml bottle of Cowboy Menthol 18 (which is still available to buy on the site so in stock), I have been given a pack of Cowboy Menthol cartos. Wouldn't be so bad if I didn't find out I love the flavor so much heh.

I got 8 extra cartos thrown in though, and 20% discount so not gonna bother trying to get the missing bottle this time, but I think more care needs to be taken into the packing to make sure it's all there.

Anyone else had missing stuff this often?

 

[mi528hz]

Yep, they need to get there act together. I for one will not go back to them, with all the good suppliers that want my business. I have been sent two times, a replacement to my original order. At the end they still owe me a 5ml bottle of juice. They were out, so they took it upon themselves to replace it with cartos that do not fit my Ego. No email, no call just here give him this, we don't care.

 

[chadley]

Yep, they need to get there act together. I for one will not go back to them, with all the good suppliers that want my business. I have been sent two times, a replacement to my original order. At the end they still owe me a 5ml bottle of juice. They were out, so they took it upon themselves to replace it with cartos that do not fit my Ego. No email, no call just here give him this, we don't care.

I seem to recall posting my cell number and our office number. So instead of calling someone in customer service or calling me directly, you still feel the need to come in here and trash us....nice!



Sent from my DROIDX using Tapatalk

 

[HBAndrew]

Yeah that's a bit harsh, and only 5ml missing is nothing to worry about, just spin all the juice out of the cartos if you get desperate, V4L is still fantastic and even though delivery is so much, I don't think I would ever go elsewhere, even if there was an ecig seller down the road V4L are still the best I have ever used when you find that special favorite carto that just works so well.

 

[Taurox]

So far, nothing has ever been missing from my orders. In the past few months I have had around 11 different orders.

T

 

[DW66]

Order all my stuff from them, never had anything missing.

 

[Jeff78]

I have had one thing missing amongst ALL of the orders that I have placed, and on my next order I noted it and they ended up sending 2 of what they had forgotten. I don't buy all of my stuff from V4L, but when I do buy stuff from them I know that they are going to get it out in a timely manner, and if anything does happen to the order, I know that they will get it fixed for me.

 

[jtcaseyjr]

I had one bottle of 30ml juice missing one time, Emailed them and they took care of it no questions asked, another time they sent me a bottle of premium juice instead of WOW juice, I mentioned it in the comments of my following order and they sent the juice, again no questions asked, nor did they ask for the other juice back. So all and All I have had no issues that haven't been resolved quickly and easily.

 

[pianoguy]

I have had one thing missing amongst ALL of the orders that I have placed, and on my next order I noted it and they ended up sending 2 of what they had forgotten. I don't buy all of my stuff from V4L, but when I do buy stuff from them I know that they are going to get it out in a timely manner, and if anything does happen to the order, I know that they will get it fixed for me.

Ditto - I have ordered over 40 times, and have been missing an item only once, which was promptly shipped when I brought it to their attention.

 

[SnowDragon]

If Chad worked for me, he would have received this memo this morning.

Memo: Chad

Do not get involved with tit for tat exchanges on this or any other forum with disgruntled payback agenda driven customers.

The management


Well Reno, I guess you can score 1 for you this morning since you hooked a fish and got a response. Just curious...how long are you going to beat this dead horse? I understand...really I do, you were triple wronged, it ain't over yet, and now your top priority is to share it with the world because after all somebody has gotta pay!

This will serve as your shining "Oh no you didn't, finger waving" moment and I think as consumers we can all relate to that. But after awhile it's gonna get old and in the end nobody is really going to care. I do applaud your diligence and commitment, but how long do you think you can last...a month...a year...5 years?

Have you ever seen the hit counter on this page? What is it? Over 100,000+ compared with other supplier pages. All your doing in the end is adding to that hit counter and drawing thread responses of happy customers more than willing to tell the world how they have never had a problem, or if there was one it was solved to their satisfaction quickly and were quite pleased with the level of customer service they received.

You got luck this morning, Chad is new, he will not make this same mistake again. You seem like a pretty cool guy, just a little ticked-off and we have shared a little light-hearted back and forth before...so before you seem like Xanax and fall into the "just can't let it go" category, my advice is to move on, who knows maybe you can do better at Nhaler.

Boise

 

[Vini]

Happened to me 3 out of 7 times, but everything was fixed within 1 week.

 

[Gravity]

I've only ever had one thing missing. Somehow, the PCC got overlooked in my original order of the Ultimate Ultimatum kit. They fixed it immediately and I had my PCC in just a couple days.

 

[poisonette]

I've placed 4 orders and so far nothing has been missing. I had one out of stock item, but the subsitute was acceptable.

 

[mi528hz]

well sir, I only post my expirience for others to know how I have been treated. Thank you. I will never start another thread here on there forum but, I will back up others on here if they get ran down, while telling about there negative experiences.

 

[markfm]

Orders have always shipped complete. Follow-up on failed/DOA items could be faster, but I've always been able to reach people to work things.

 

[GiMante]

Of about 15 orders here, only received extras.

 

[kushka]

I myself am very glad for this thread for it has convinced me never to buy from V4L and I suspect it has convinced many others.

One thing that has become very apparent is that this forum, more they any other I have ever read, is extremely vendor friendly. It reminds me of 40-50 years ago when I did illegal substances and substances that were then legal but on the way of becoming illegal. Everyone would do anything to protect their suppliers. With the FDA on our backs and vendors relatively scarce, a bit of that altitude has permeated the vaping community. If Barnes and Noble had messed up my order of books 3 out of 7 times, but had fixed it within a week, I would not be posting to a forum praising them and continuing to use them and neither would anyone else.

If an employee from Barnes and Noble wrote a putdown of a customer in a forum, it would be a turn off to any further customers, yet, not just v4l but I have seen 4 other suppliers do just that to customers in these forums, and I, for one, resolved not to do business with any of them even if I have to go back to smoking.

I am disabled, I have minimum use of my hands, and less in my back and legs, I can not afford to play sending packages back and forth until the supplier finally get things right. I do appreciate the poster here who both with their complaints and with their damming with faint praise convinced me that V4L does take a cavalier attitude about sending out inexact orders. And Chad coming on this forums and publicly trashing a customer has shown me that they have no respect for their customers.

I will unsubscribe from this thread and not read the responses, because every time I have read anyone saying anything negative about any vendor, I have seen them personally shredded by ‘loyal customers’, like some has saw fit to do here to someone who complained on this thread . It has thus become very hard to find out which suppliers are the best before buying. I really would like to be able to find this out but this protect sellers from criticism is keeping me from doing so. But every once in awhile you get some clues. Suppliers who feel perfectly comfortable complaining about customers knowing they will be protected is a big one.

 

[neonrust]

well sir, I only post my expirience for others to know how I have been treated. Thank you. I will never start another thread here on there forum but, I will back up others on here if they get ran down, while telling about there negative experiences.

If you did not call Chad's cellphone or email him directly as he instructed in the other thread(yours), then I would give you a C- or D for effort. The general CS email might get overlooked sometimes and someone gave you an out(direct cellphone). You can't seriously expect them to call you?.

I had a bit of a mishap(premium juice instead of WoW) with the order I received yesterday. I emailed customer service today and expect a reply in a bit. If I do not get a response, I believe it is because they are busy(dual sales) and I will get a hold of Chad. Spit happens and a proper pursuit of CS is necessary. The e-cig industry is growing everyday and I can only imagine the V4L orders are also. I have had a few order mishaps....but they always get rectified and I don't mind waiting for that to happen.

 

[neonrust]

If an employee from Barnes and Noble wrote a putdown of a customer in a forum, it would be a turn off to any further customers, yet, not just v4l but I have seen 4 other suppliers do just that to customers in these forums, and I, for one, resolved not to do business with any of them even if I have to go back to smoking.

I am disabled, I have minimum use of my hands, and less in my back and legs, I can not afford to play sending packages back and forth until the supplier finally get things right. I do appreciate the poster here who both with their complaints and with their damming with faint praise convinced me that V4L does take a cavalier attitude about sending out inexact orders. And Chad coming on this forums and publicly trashing a customer has shown me that they have no respect for their customers

A couple questions..........

How long would it take to send a book back to Barnes and Noble.com for exchange? Yup....you would have to send it back,,,,it would be processed,,,,and then you would receive the new book 2 weeks later.

With V4L.....you get ahold of them and they send a replacment. Thats it! You sit at home complaining while you wait a couple days instead of going back and forth to B&N and complaining while you wait 2 weeks.

Chad gave Mi812 his phone# and I do believe he refused to call him just so he could be "right" and V4l could "stay wrong". Thats BS.

Get your facts straight please....and if you haven't ordered from them and experienced their CS first hand...how could you even complain!? .....unless it is just something you are wired to do on a daily basis and had nothing better to complain about.

uhg!

 

[bpaulette]

Have had items missing from orders, but they always take care of it very quickly. No complaints