I want my money now

[bonniegirl]

I ordered via phone when the site was unable to process on JAN 30,2012. I have yet to receive a note, a update, an "OH, we are sorry, we are filling bulk orders before you as they make more money for us." NOTHING! I want a credit card refund now or I will do a chargeback which, as we all know, is the reason most CC processors avoid e-cig sites. I do not want to do that for that reason. I just want my money back now. I sent an email a few weeks ago and never even got a response.
At the time of my order, I was told a few weeks. I guess bulk orders make more money than little people like me. This mod Ho can do without the odd looking lil mod. Please please will someone answer me this way. I am usually a very nice and reasonable person but I am losing patience.

 

[Mikey3]

I sent my headcap in back in feb for a rebuild. Still havnt heard anything on that either. Emailed about 2 weeks ago maybe and nothing. I have another GLV so its no big deal to me for the wait. I just want to know that they got it is all.

As you Jan 30th that is a long time. I know they have been extremely busy with the bulk orders but if thats the case jay should hire more help or focus on the customers first. Just my opinion


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[Sniperboy]

Have you tried calling?
I sent emails in the past that did not get answered and I have to admit I was a bit miffed, but I just called Sara and she refused to put the phone down and answered all my questions. She is a sweetheart.

A lot of times a simple call can straighten out email misunderstandings.
Follow what it is says on your sig line.. its sage advice

 

[keyzygirl]

Call Sara! She will help you,whatever you need.Calling is about the only way to get in touch with them. Please just call.

 

[Scottitude]

I too suggest a phone call. It is the most effective and immediate way to reach Jay & Sara.

248-346-3205 ... give it a shot!

 

[jaybird]

I ordered via phone when the site was unable to process on JAN 30,2012. I have yet to receive a note, a update, an "OH, we are sorry, we are filling bulk orders before you as they make more money for us." NOTHING! I want a credit card refund now or I will do a chargeback which, as we all know, is the reason most CC processors avoid e-cig sites. I do not want to do that for that reason. I just want my money back now. I sent an email a few weeks ago and never even got a response.
At the time of my order, I was told a few weeks. I guess bulk orders make more money than little people like me. This mod Ho can do without the odd looking lil mod. Please please will someone answer me this way. I am usually a very nice and reasonable person but I am losing patience.

Yeah all it takes is a phone call to us to solve any issue you may have. For those who may have forgotten we took a little vacation to get a new shop and stock up. That is the only reason we are backed up. We DO have help and orders are going out fairly quick . All I need is your order number or name so we can give you a refund . BTW the bulk orders have been in the longest so they go out first. To be honest I'm kinda sick of this kind of stuff . There is no reason for this kind of post when all you had to do is call us. I will NOT be moving anyone up in line no matter how much you complain, or threat to do a charge back. As a matter of fact you can call me right now and we will refund your money..today!! There is a list on the site of how the GLVs go out. That list is in the order they came in...period! Build lists are 20 -30 GLVs at a time. If your GLV has not gone out it would have this week.

 

[jaybird]

I sent my headcap in back in feb for a rebuild. Still havnt heard anything on that either. Emailed about 2 weeks ago maybe and nothing. I have another GLV so its no big deal to me for the wait. I just want to know that they got it is all.

As you Jan 30th that is a long time. I know they have been extremely busy with the bulk orders but if thats the case jay should hire more help or focus on the customers first. Just my opinion


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30th of jan? sounds to me like it may be lost in the mail . give me a call so we can get to the bottom of this for you.

 

[Mikey3]

Jay mine was sent feb 23rd ish not in jan lol. The tracking number stated it was delivered to the address on the 28th i believe


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Will call ya tomorrow! Here is the tracking # incase you read this today 9405503699300422749968

Like I said, no rush I just wanted to make sure it got there OK.