If you ordered Blu (Support Group)

[ericwestbrook]

Hey, there was a hubpage that I was following that people were leaving comments to give progress reports on when they ordered versus when product shipped. After the crap really hit the fan this week, the owner of the page (understandably) disabled comments. So I wanted to start a thread on here so that people could specifically say when they ordered and give status updates.

So, here's me: Ordered on 6/10/09, as of today: no status update.
Have been debating canceling, still not sure.

 

[firefly]

I ordered 6/25. Still pending. I've also been thinking about canceling, but I think that I might want the PCC anyways.

I'm glad they finally stopped taking orders though. An e-mail from the company explaining the delay would have been nice too. They really need to figure their stuff out.

 

[iVap]

Ordered 28th, pending.

I'll have my 510 on monday or tuesday, but might keep the blu order for my wife since thats the one she wants.

 

[TomCei]

ordered on 6/27. I'm 90% sure I want to cancel. I was told i'd have it by the 17th of this month.

 

[sin0nyx]

Ordered on 6/9.
Status changed to shipped on 6/30.
Status changed to delayed pending inventory on 7/8.
Cancelled on 7/8.

It is understandable that there are delays. But the way that blu has handled their customer service side of things, I won't order from them again. On the upside I ordered a Joye 510 from TrueSmoker and received it in 2 days. This thing is awesome.

 

[Restlessavenger]

Ordered 6/13.
Status sat on Pending and Customer Service in that time provided me 4 different estimates as to when it would be shipped.
Canceled this morning and ordered a Joye510 from Innovapor.

 

[jykevin7]

ordered 6/10
so tired of waiting
i tried to get 901 or 510, but im just super newbie, so i have no idea about them
actually im lazy for refilling liquid or something..

 

[jykevin7]

well, i just cancled now
i ordered 510
im so happy to stay away from blu.
i hate them, im not gonna visit there anymore

 

[ericwestbrook]

Mine was canceled yesterday as well. Ordered a different l88B e-pack

 

[Burnie]

Ordered a different l88B e-pack

I did too, sure looks like the Blu. I just hope they don't have the same shipping problems.

Burnie

 

[Freddy Westcoast]

Would the l88b be the same as the DSEo84??

 

[ericwestbrook]

Would the l88b be the same as the DSEo84??

No, they are pretty similar. The DSE084 is actually shorter by 4mm. I don't believe any parts to be interchangable, though.

 

[Oski]

ordered 6/3
arrived 710
e-mailed support@ 7/11 for a return authorization
no response yet.

 

[Eric in Texas]

Ordered: 6/23
Today: 7/17
Still pending. I have since ordered a Janty mini fogger from dietsmokes. I will not be canceling though. I will wait it out. For that price, just another PV for the collection.

 

[ravnosloverx]

Ordered: June 16th
Status: PENDING

I've contacted CS, I honestly believe they're waiting on a shipment themselves, though it would be nice to say that!!
I e-mailed he himself(I hope) & we'll see what he says, I will post it!

 

[Lise]

Ordered 6th of June : Now this may be original but BLU told me they wouldnt ship to me - at all - ever - anymore. Im not sure if its allowed to post somethin so big but im gonna paste the conversation I had thru customer service chat

Please wait for a site operator to respond. While you are waiting, please feel free to begin typing your issue in the box below. Try to be as descriptive as possible. Once an operator responds, click SEND to transmit what you have typed.

You are now chatting with 'Rowan'

Your Issue ID for this chat is LTK14807684932X

Rowan: Hello. Thank you for contacting Blu Cigs Help Desk. How may I assist you today?

Lise Goulet: Just droppin by quickly to ask if there was a shipment expected by the 21st to fill in the demand?

Rowan: We get shipments daily.

Rowan: Do you have a question about the ship time on your specific order?

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: Im sorry im under abug

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: ah here it appeared

Rowan: what is your order number?

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: I'll get it copied 1 sec

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: Order #1244415570

Rowan: one moment

Rowan: We are no longer shipping any Canadian orders. This is due to reports of orders being seized by Canadian Customs.

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: Wow

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: I was not aware of that

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: Well... Is it possible for you to proceed with the order cancellation in that case?

Rowan: We were just made aware Thursday

Rowan: Yes I can

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: I will say that despite all the unexpected delays, and bad news. I am still looking forward to purchasing blue if things settle down in a few months

Rowan: Cetainly check back, we may have the customs issue resolved.

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: Will I be able to have some confirmation of the cancellation either thru the my aco**** page or thru email?

Rowan: Yes that will be emailed to you.

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: Should I expect this to be done live or should I check back for that email tomorrow or in the coming days?

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: Thanks

Rowan: I just sent it.

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: My, you've been helpful, given the circumstances

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: Thank you for your help

Rowan: I am sorry about that.

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: I wish the best to you and the company

Im kind of worried about the deadline being reached and my order not having been shipped...y anno: Have a wonderful day

Rowan: thank you.

Rowan: We appreciate you contacting our Blu Cigs Help Desk. We hope that your issue has been resolved.

Rowan: Thank you again for contacting us.

Rowan:

Rowan: Phone (Toll Free): 1-888-207-4588

 

[ravnosloverx]

UPDATE: I sent my email to jason, telling him I understand his frustration, and the huge overload of sales, though I wanted him to know I WANT to be a life time customer and Im getting very itchy on just buying a different one, well, he e-mailed be back, and now my order is claiming to be shipped, priority mail.
I hope it's for real!! I'll update when it arrives

 

[blugerb]

bought mine june 19
still pending july 22
considering cancelling is there a similar price one with no drops or liquids just snap and go kinda way to do it. benson and hedges are getting more expensive by the minute. lol

 

[L0n3ly A5htr4y]

UPDATE: I sent my email to jason, telling him I understand his frustration, and the huge overload of sales, though I wanted him to know I WANT to be a life time customer and Im getting very itchy on just buying a different one, well, he e-mailed be back, and now my order is claiming to be shipped, priority mail.
I hope it's for real!! I'll update when it arrives

Did the same thing yesterday got a reply email 5 minutes later stating he contacted shipping and my order would be shipped right away. Checked status of my order on blucigs and sure enough, it was shipped. Checked the usps website this morning and it was received last night and is now en-route to me Will update when it arrives

 

[L0n3ly A5htr4y]

Forget about dealing with CS, just send the boss man a nice email (Jason@blucigs.com)