Do you know how long it takes for order to be processed since IKENVAPE Re-opened? I ordered some atties and stuff on 6-22 and I still did not get any shipping notice
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Isaac,
Please Help! My order was delivered to the wrong address. I just checked the delivery status and it was marked complete BUT to a NY address not mine. The mailing label generated had my address 1st then the NY address below it.
Order# 88
I also sent you an email about this to sales @ ikenvape . com
I was wondering why it was taking so long to get 1/2hr away from your place to mine. Yikes!!!
Please Help! My order was delivered to the wrong address. I just checked the delivery status and it was marked complete BUT to a NY address not mine. The mailing label generated had my address 1st then the NY address below it.
Order# 88
I also sent you an email about this to sales @ ikenvape . com
I was wondering why it was taking so long to get 1/2hr away from your place to mine. Yikes!!!
See PM and response in other thread. I also sent a PM and email on Thursday and then just mailed the package to you directly this morning.
A big Shout-Out and Thank You to Liv2Ski. He/she got my package by mistake and mailed it back to me today. I really appreciate it. Thanks again.
Isaac, I received my order #208 but it was missing the IKV RY4 Gold PG - 18 mg - 30 ml bottle! Please fix this issue as soon as possible. I also sent you details on sales@ikenvape.com
reference order #88, 6/20/12
First - I reported that my order was sent to NY by mistake. The person who received it sent it to me.
I ordered 2 510-801 adapters. Only 1 was included in the package.
Can you send another, or at least refund or credit my account.
Isaac - i realize times have been busy and tough for you lately. But I posted and emailed you a few days ago, and the person who got my shipment by mistake PM'ed and emailed you a week ago. Neither of us has heard back from you. Your products are great - but your response to customers with order issues could be improved.
First - I reported that my order was sent to NY by mistake. The person who received it sent it to me.
I ordered 2 510-801 adapters. Only 1 was included in the package.
Can you send another, or at least refund or credit my account.
Isaac - i realize times have been busy and tough for you lately. But I posted and emailed you a few days ago, and the person who got my shipment by mistake PM'ed and emailed you a week ago. Neither of us has heard back from you. Your products are great - but your response to customers with order issues could be improved.
I agree, I am in the same situation... I've emailed Isaac also a couple of times last week and no response. This is the first tie I ordered from Ikenvape, was so excited when they were back online, mainly because of the reviews I have read and watched.... I will be patient with the missing order but this is the last time I will order from your company. I will give it another week, if I don't hear from you, I will call my credit card company and dispute the charge for the missing item. Poor customer service against your great product is not worth the wait for me
Yes, it went down some time after June 25th, when I ordered my stuff.
I have yet to get a tracking number or order confirmation, to let me know if the stuff was coming or not.
I have yet to get a tracking number or order confirmation, to let me know if the stuff was coming or not.
Relax
there was a huge backlog when the store re-opened. I ordered on the 24th and my shipment was sent on the 7/2. I was order 240. The locals have weathered the storm before and will weather it again. One thing for certain you will get your order.
Relax
I do not mind "weathering the storm", but that said, an order confirmation and/or even a tracking number would make me happy. I have neither.
Correction. Order # 275. Was sorted in to my e-mail Electronic Cigarette folder. Just found it.
I do have a mystery tracking #, from Stamps.com, but it does not state the vendor.
Where are you guys ordering from??? I haven't seen the old website up for a long time now (ikenvape.com I mean).
I placed my order on 6/25/2012, at about 6pm or so?
An hour later, I checked the website after talking to a friend, so I could look something else up and the site was back down.
Have not found it up again since.
...if only this web site ran half as smooth as it's atties do!
I've seen plenty of stories of great customer service and do believe Isaac does everything he can, but all the site issues will never inspire confidence in any online retailer.
Just a shame
I've seen plenty of stories of great customer service and do believe Isaac does everything he can, but all the site issues will never inspire confidence in any online retailer.
Just a shame
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