I'm one of those customers that votes with their feet...

[JoyceTee]

I recommend EastMall on a regular basis. Their new customer service warrants it!

I vote on action! I send emails to companies I am considering purchasing from and response determines who gets my $$$ regardless of price, higher or lower.

Before making my 1st e-cig purchase I emailed 4 companies, 1 took 3 days to answer, 1 took 6 days, 1 never answered and David @ EASTMALL was almost instantously. I thnk that was before Ed hopped onboard and poor David was hard at it.

I shop no where else, I might venture to another site after reading a post, if it's something I like I head right off to EASTMALL.NET and see if they have it, if not, then I just have to wait till they do.

Ed and David offer customer service like no other company I have ever dealt with, online or in an actual store. It's no wonder they are rapidly becoming THE e-cig site of the internet.... IMHO

 

[carr]

<
Thank you Ed, and David - for the single most memorable customer service experience I've had in 10 years.
>

X2

 

[Cisco]

I have to completely agree with you willowsong.

I have no reason to ever buy my supplies from anywhere else.

I cant thank you guys enough


Cisco...

 

[combovan]

i dunno but eds avatar looks a lot like kurt cobain from nirvana ...not sure if thats a pic of him or not but thats who it looks like
combovan

 

[mars_mcc]

I have to completely agree about the service also. I had an issue with an order that I just received yesterday... so I emailed Eastmall today... and then had the issue resolved to my satisfaction literally 20 minutes later by Ed! You can't ask for or expect more than that from any company anywhere. I've received 2 orders from them so far and will be ordering from them again (and again and again I suspect!)

 

[shivadance]

I'll chime in as well. Had a couple items missing from my order. I was given all 3 options with no hesitation: refund, store credit or get the items out in the post asap. No question of whether or not they were in the box and I missed them (cause they weren't, I opened and searched every box to check!), just complete trust in my word and I appreciated that.

It was just 2 attys and a pass thru battery so small items, not worth shipping for that so I said refund and it was in my paypal account so quick I didn't have time to blink. I wouldn't hestiate to order again and I probably will... after I get paid again. I like a good deal so free shipping for over $200 really appeals to me. I just can't place an order for less than that!

Thanks Eastmall, a real class act in my book!

 

[tikva]

Just started vaping the beginning of May. Made a big mistake by ordering from the first two companies I tried (was a noob who didn't know any better).

Then I discovered Ed & David. Have placed two orders. One charger in my first order didn't work and Ed replaced it ASAP. Also sent another atty simply because of the wrong colour of the first one (black instead of blue---no biggy since the black one worked just fine) but Ed sent a blue one anyway. Yay!!!

Am currently saving up for another order next month. Can't wait!

I am definitely a fan and EM has another loyal customer!

EM!!!!






And I don't care whose pic Ed's avatar is----just keep it there so I can dream on!!! *heavy dreamy sigh*