importing and canadian customs
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When importing an order, if you want to know where it is and not have it get lost somewhere in customs you need to use a courier service with real tracking.
UPS, FedEX, DHL all will know where your package is at all times. Having their own brokers means that you will know the customs status. (beware the UPS brokerage charges)
Using USPS, EMS, China Post, Purolator you will have very poor tracking, and a clear when it clears approach. I have had to call customs myself, playing phone tag for the better part of a day to get orders through, and to find out where they are.
With the first option, you would be aware of where the package is and if its going back to the vendor because it was rejected entry. Having this information I bet any reputable vendor will refund or reship your order. The downside is those listed couriers are expensive.
For a cheap order it isn't worth using the expensive option, so you do take more of a risk. But considering it wasn't worth spending the money on a good courier, its not going to be that much of a hit if you loose it.
UPS, FedEX, DHL all will know where your package is at all times. Having their own brokers means that you will know the customs status. (beware the UPS brokerage charges)
Using USPS, EMS, China Post, Purolator you will have very poor tracking, and a clear when it clears approach. I have had to call customs myself, playing phone tag for the better part of a day to get orders through, and to find out where they are.
With the first option, you would be aware of where the package is and if its going back to the vendor because it was rejected entry. Having this information I bet any reputable vendor will refund or reship your order. The downside is those listed couriers are expensive.
For a cheap order it isn't worth using the expensive option, so you do take more of a risk. But considering it wasn't worth spending the money on a good courier, its not going to be that much of a hit if you loose it.
My shipment just "disappeared" at Customs and TV remade my order at no charge but I paid for the reship to Canada. Thought it was fair.
thats what i was trying to ask with this thread, what is prohibited and what isnt. what are some good canadian suppliers that sell unflavored nicotine fluid?
<<anyone ever have any e-cig or eliquid confiscated by customs when ordering from the US or china?
trying to find out if the selling or importing of ecigs are legal in canada but couldn't find anything just an article from Health Canada recommending not to use, sell or import them. heres the article >>
I guess you fooled me with your question.
trying to find out if the selling or importing of ecigs are legal in canada but couldn't find anything just an article from Health Canada recommending not to use, sell or import them. heres the article >>
I guess you fooled me with your question.
you referring to the Health Canada article? i didnt know if what they wrote was law or a recommendation since theres a bunch of canadian suppliers are still selling these items...
there is also a lot of contradiction with people now saying that some or there orders were confiscated and some werent.
there is also a lot of contradiction with people now saying that some or there orders were confiscated and some werent.
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I've had one order stopped but they returned it to sender thankfully. I just received an order today that I thought would get stopped it was a liter of RY4 but it made it through unopened.
I had an order from Nhaler that got lost. Canada post said they shipped it back to sender. However, Nhaler said they've never recieved it and they refuse to do anything about it so $200 down the drain. You know what the best part is? I did not order any juice with Nhaler... it was the 6ml sample juice they put in the package that got the package a refuse of entry to Canada.
that sucks joyimui, one time i ordered a folding knife set from ebay and when the package got to customs they deemed one of the knife too easy to open, too much like a switch blade, and confiscated it but the rest of the set was sent to me with a letter explaining why did took one of the knife. anyone else have eliquid removed from their package and received the rest?
Joyimui if canada post said they sent it back to sender then why didnt Nhaler file a lost package claims with CP? since it wasnt confiscated at customs. was this a while ago and too late to file a claims with your credit card? seems like Nhaler didnt even try to help you and since you never signed for it and customs didnt take it the package is still their property...
Joyimui if canada post said they sent it back to sender then why didnt Nhaler file a lost package claims with CP? since it wasnt confiscated at customs. was this a while ago and too late to file a claims with your credit card? seems like Nhaler didnt even try to help you and since you never signed for it and customs didnt take it the package is still their property...
First thing I did when I got the letter from custom was to called them and make sure I know what will happen to the package. Found the guy who actually checked my package and he said it was a "refusal of entry" and it will be shipped back to the sender. So I contacted Nhaler right away and let them know. It was back in July. I've been emailing Nhaler once every month since then till now I just gave up. Basically what they told me is that when the package is shipped it's out of their hand and there's nothing they can or will do about it.
I tried to contact my credit card company and they told me if the seller provide a tracking number then they can't refund my money.
i cant believe that the credit card company just said too bad...it doesnt even make sense for them to side with the seller. its either Nhalers or Canada Post's fault that the package is missing esp. since you never touched it. Why did Nhaler not want to file a claims? did they not insured the package? either way if they were too cheap to spend a few dollars on insurance for a $200 package or too lazy to file a claims, its bad customer service. you should at least write a review of this seller to let others know how this company does business.
i've had a few missing packages with sellers on ebay and when i file a claim with paypal as they will always refund the buyer if you never signed for it. I never had to deal with CC companies yet.
i've had a few missing packages with sellers on ebay and when i file a claim with paypal as they will always refund the buyer if you never signed for it. I never had to deal with CC companies yet.
@ Neotekz
Getting all huffy and puffy doesn't help in this situation. The problem lies with the vendor. Some vendors will refund you when the package is returned, some will re-ship at their expense and some will re-ship at your expense. It does seem that NHaler is not one of those, now does it? Lessons learned...
Any imports can meet entry refusal, the key that helps in the remark sections at the checkout = Ship nondescript and do not send free juice samples. Furthermore, discuss purchases with vendor via e-mail prior to purchase. If you are having difficulty reaching the vendor = you will have difficulties reaching them if something goes wrong.
Do you know what really sucks? In Joyimi's case he/she did it right. They only ordered hardware, it is the free bottle of e-liquid that screwed things up. That's the foundation of the protest with the vendor. The majority of established vendors know this and will not ship liquid to Canada, and if and when they do, their is usually a disclaimer.
They are providing a service that they do not have to. Painful facts, but facts nonetheless.
Getting all huffy and puffy doesn't help in this situation. The problem lies with the vendor. Some vendors will refund you when the package is returned, some will re-ship at their expense and some will re-ship at your expense. It does seem that NHaler is not one of those, now does it? Lessons learned...
Any imports can meet entry refusal, the key that helps in the remark sections at the checkout = Ship nondescript and do not send free juice samples. Furthermore, discuss purchases with vendor via e-mail prior to purchase. If you are having difficulty reaching the vendor = you will have difficulties reaching them if something goes wrong.
Do you know what really sucks? In Joyimi's case he/she did it right. They only ordered hardware, it is the free bottle of e-liquid that screwed things up. That's the foundation of the protest with the vendor. The majority of established vendors know this and will not ship liquid to Canada, and if and when they do, their is usually a disclaimer.
They are providing a service that they do not have to. Painful facts, but facts nonetheless.
Unfortunate but true.
Just had a crummy Canadian company (not e-cig, computer goods) drop ship me product up from the US. It was hit with HST and brokerage I had already paid on invoice to them. I called the company, they told me where to go, so I called my credit card company to do a charge back as I wasn't accepting the package. They told me I couldn't do this, because the seller had provided a tracking number that was shipped to me.
As much as I hate to say this, PayPal does hold the advantage of refunding in situation like this.
If one were a little less honest, they could always make the claim they never ordered the product in the 1st place. Without a point of sale swipe or signature, one might have some success...
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... ahhhhhh brokerage fees. Yes indeed they got you by the short and curlies there. Thanks for pointing that out. I've had some misgivings as well non e cig related. It offers very little comfort here, but does bring things into perspective
Brokrage fees are the biggest scam going total ripoff. I wanted to order a projection screen from the US and the brokrage fees were almost 1.5 times the cost of the screen.
switched-i think joy's case is a little different then the package being taken by customs, as it wasnt. Canada post confirmed that it was returned to Nhaler. this is not a case of reshipping anything...either USPS lost the package coming back or Nhaler didnt insure the package. if it was lost then there should of been insurance on a $200 package, it would of cost 2.75 to insure. i realized that Nhaler is shipping these items to canada as an extra service but thats not an excuse for this kind of customer support its not like they are doing this for free, im sure Nhaler made a nice profit off a $200 order.
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... ahhhhhh brokerage fees. Yes indeed they got you by the short and curlies there. Thanks for pointing that out. I've had some misgivings as well non e cig related. It offers very little comfort here, but does bring things into perspective
You sound like the guy on the phone I called, who wouldn't stop saying brokerage fees LOL It was shipped USPS so thankfully the brokerage was 5 bucks. What ticked me off was the HST I had to pay again, resulting in 26% tax on the product.
UPS has the deadly brokerage fees, that they set us Canadians up for. Shipping UPS from the US the shipper has 2 options, regular shipping say $40 for a box (where the Canadian gets the $50 brokerage charge) or stupid expensive, $130 for that same package (yes it is 1 day quicker) without the Canadian getting boned for the brokerage.
Going the other way into the US, UPS offers 2 levels of service, with brokered being only a few bucks more.
UPS really sets us Canadians up as suckers. Since most of us don't ship from the US we'd never know....
ya I learned my lesson not to order from them ever again.... a pretty expensive one though =/
I am so sorry for you Joy, I really think that Drew at Nhaler does not want to sell to Canadians, we must be such a small market that we are hardly worth his effort. $19 shipping, poo!
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