Is is the battery or charger that is dead?

[Renro]

Riva 750, 2 batteries, usb&wall charger.

Normally the light on the wall charger turns green, the usb turns red and the Riva battery flashes blue at the start.

Now the wall charger stays red and the usb stays green, but the battery still flashes blue at the start.

I've tried 2 batteries and a second wall charger but the results are the same. I can't get a charge on either of my Riva batteries.

The kit is two weeks old and i can't return any part of it.

Is it the charger, the usb adapter or the batteries?

 

[zexnu]

probably the usb section.

 

[Renro]

probably the usb section.

Thanks for responding. I don't have another usb adapter, is there any other way to check? I'm trying to avoid buying parts just to troubleshoot.

 

[5cardstud]

If you have a usb powered device plug it in and see if it works. Like a passthrough without battery. If both chargers do the same thing then it would almost have to be the usb as the odds of both going bad at exactly the same time is pretty high. Also you could try plugging your charger into the usb port on your pc for a minute to see if it works.
If it's only 2 weeks old and you can't warranty it your dealing with the wrong people.

 

[Melissa71]

I'm having problems with my Riva, too. Mine is a 510, though. Not sure what the difference between a 510 and 750 is, I'm still a newbie.
The blue button on the battery never did light up when it was plugged into the charger, and the LED on the USB section stayed green. The battery is now totally drained and I have no way of charging it. I'm saving the other battery for my husband, because he's trying to quit smoking.
I'm guessing there's a bad batch of usb chargers. Luckily I bought mine from Liberty Flights, and they have great customer service. I'm waiting to hear back from them. Hopefully it'll get resolved quickly. I only had my Riva for a day and miss it already.

Update: It was user error. The battery needed to be twisted into the charger more forcefully than I was doing it. I now get the red LED and the quick blue flashing on the button when it's plugged in.

 

[vapeguy123]

I had that problem too, just take a tissue and wipe the thread on the charger all the black gunk will come off and it should work. Be sure to do this regularly.

 

[ScooterGirl]

Provostg is correct. The threads on the USB get all gunked up, preventing good contact with the battery. I usually clean them with a kleenex that I've dampened with some rubbing alcohol (making sure that the charger is unplugged, natch).