Just got part of my first order......passthrough not working?

[africaconnection]

Hi all,

Do you need to charge a passthrough battery before it will work as a passthrough? Does that even make sense? Anyway, it won't work so now I have the battery charging on a normal charger but on the site it says you can use it while it's charging. I got the eGo-T 1000mAh USB Passthrough Battery w/ 5 Click Protection

I tried plugging it directly into the computer and into a USB port but nothing. It lights red on the bottom where you plug it into the battery but no light's come on on the button when you press it, and it doesn't heat my juice.

Anyone got any ideas?

Thanks,
Michelle

 

[africaconnection]

Well I think I figured it out, my original passthrough is something like DSE901 USB Passthrough Battery with no battery that comes apart. I'm new to the 5 click batteries so I think that's what the problem was. It seems to work now that the battery is fully charged and clicked.

Another question (I hope someone replies???)

My juice was "released from customs to Cda Post" on the same day as my hardware.....but there's been no movement since. Anyone know what the hold up could be? I'm almost out of juice and do NOT want to go back to my expensive local person! What are the usual differences in delivery times between hardware and juice?

Thanks,
Michelle

 

[africaconnection]

My juice is still not moving.....anyone have this happen before? I'm wondering what timeframe I can expect it?

I ordered on 6 Sept 12
was shipped 7 Sept 12
got to customs in Vancouver 27 Sept 12
released from customs 27 Sept 12
and that's it.....
the second order that had the same timeframes as above arrived 5 Oct 12....

Tim is looking into it for me, I'm just wondering if any has had this occur before?

Thanks!
Michelle

Well I think I figured it out, my original passthrough is something like DSE901 USB Passthrough Battery with no battery that comes apart. I'm new to the 5 click batteries so I think that's what the problem was. It seems to work now that the battery is fully charged and clicked.

Another question (I hope someone replies???)

My juice was "released from customs to Cda Post" on the same day as my hardware.....but there's been no movement since. Anyone know what the hold up could be? I'm almost out of juice and do NOT want to go back to my expensive local person! What are the usual differences in delivery times between hardware and juice?

Thanks,
Michelle

 

[africaconnection]

Would really like to hear something about my order...??? I've already had to buy a bottle of juice locally and just called for a couple more...need my order or a new one placed please.

Thanks!!!

 

[junkman]

I have to say Canadian customs seems to be a black hole from the comments I have seen on this board.

 

[Smocha]

Canadian customs has always been a bit of a pain with EMS parcels. We have however not had many problems with Airmail. Weve had less than 1% of Airmail packages to Canada sent back to us.

 

[africaconnection]

Any updates on my pkg Tim? It's now been 48 days and I rec'd the other half of the order 20 days ago.

The website says Customs (in Vancouver) released the pkg to Canada Post....but could this mean they released it to be sent back to China? So freaking frustrating! I neeeeeed my juice!!!

 

[Smocha]

Hello,

Our shipping company says it is likely delayed, as it does show the package cleared customs. If it were sent back to us, it would not show being released from customs. It should arrive very soon.

Tim

 

[africaconnection]

55 days.......

 

[africaconnection]

Hi Tim, anything come back from the investigation yet? Did China Post contact Canada Post? It is now 60 days. I have a friend who works for Cda Post here and he inquired with one of their officers and this is the response:

I can see several CRM cases were created and then closed. Inbound item, in this case from China, Domestic Canada Post Customer Service cannot trace these. That’s why the CRM cases are constantly being closed, they should not be opened at all. The sender must contact China Post. They will open a CRM case with Canada Post International. Once China Post asks Canada Post to trace it, a special dept will do the tracing.

The last scan on Sept 27 shows the item was transferred to DOMESTIC, which means technically that Canada Post has it but there is normally a scan on the same day that it’s being processed by CPC, some sort of automated scan when it goes through conveyers and gets scanned. That scan is not there, so it’s possible that Canada Post has not received it.

Either way, it’s up to China Post to open a claim with Canada Post, that’s the only way anything will get done.

I would really like to get my juice or have my order replaced/refunded.

 

[africaconnection]

There's movement wrt to my parcel!!!!!!!!!!!!!!!!!!!!

2012/11/07 13:38 VANCOUVER International item has transited Canada and been forwarded to destination

Anyone know what "transited Canada" means??? Jeez I hope I'm the "destination"

 

[africaconnection]

68 days and no movement since the "transited Canada" update

 

[Smocha]

I have sent you a PM.

 

[africaconnection]

So...apparenlty International item has transited Canada and been forwarded to destination means it LEFT Canada and was returned to China! So unimpressed! Not the company's fault though but jeez why take over a month and a half to update anyone???

 

[africaconnection]

Canada Post I mean....not GreenhouseOne

 

[Smocha]

Our team has confirmed it is indeed coming back to us. The package will be resent for you shortly, as requested.

Tim

 

[africaconnection]

Hey Tim, I still haven't rec'd notification of my order being shipped. Can you update me please?

Thanks,
Michelle

 

[africaconnection]

Hi Tim, I pm'd you wrt to my order/refund, still no notification of it being sent so I'd like to go with the refund please.
Thanks

Hey Tim, I still haven't rec'd notification of my order being shipped. Can you update me please?

Thanks,
Michelle

 

[africaconnection]

Tim,

I have contacted Visa dispute ctr. Please send me an email to the address on my account with the amount you refunded (my calculation is $92.93 for the juice portion) and the last 4 digits of my visa so they know you refunded the correct account.

It's been over 3 months now, I'd like to have this resolved.

 

[Smocha]

Hi Michelle,

PM'ed with requested info.

Tim