KangerTech NEBOX

[Bru2basics]

In the UK you have laws to protect the consumer. You will have no Issue with refund.

Yeah I do have the law on my side technically but it's still down to the purchaser to prove "it's not fit for purpose". Now I've given them all the evidence but they could still tell me to go and take a running jump. If that happens all I'm left with is the dept of trading standards. Now I've delt with those clowns before and there about as useful as a chocolate tea pot! (Disclaimer* it was not intended to cause offence to anyone whom may work for said organisation on this forum).

 

[Carnage9270]

Yeah, we have laws here in the states too, but unfortunately the time, effort and cost doesn't justify getting your $50 back.

 

[Angus337]

Well I've gone back to my subtank mini and ipv D2 for work.
Will keep the NeBox for now, to use with standard coils, when im out on the bike or skiing/snowboarding. I'll try and exchange it if they fix the TC issues, although it might be difficult as I've already exchanged the first one.
Think I'll end up getting a dna200 mod eventually, just cant decide which to go for at the moment, seems to be a trade off between size and battery power.

 

[Tpat591]

I should stress it I inquired with Breazy about Warranty Repair/Replacement. Perhaps if you inquire about a return for a unit decidedly not as expected, they may offer refund.

 

[Tpat591]

Yeah I do have the law on my side technically but it's still down to the purchaser to prove "it's not fit for purpose". Now I've given them all the evidence but they could still tell me to go and take a running jump. If that happens all I'm left with is the dept of trading standards. Now I've delt with those clowns before and there about as useful as a chocolate tea pot! (Disclaimer* it was not intended to cause offence to anyone whom may work for said organization on this forum).

Can't be hard to prove a mod advertised as a temperature controlled unit that does not work correctly in temperature control mode is "it's not fit for purpose".

 

[Angus337]

I guess what I meant was that, although the TC doesn't work, as an all in one device with the standard coils its still better than the Egrip. I'd still sooner have this in my pocket when snowboarding than a normal glass tank and mod. So I'll keep it as it is unless they resolve the problems.

 

[Tpat591]

I was never a really a Kanger Fan. My old pro-tanks flooded. Bought 3 minis and 2 Nanos for use with my vaporflask clones and when I tried them they were ok, but I got busy and spent a lot of time in the field with my multiple egrips. Found Lemo 2 and didn't look back at the subtanks.

Never tried the new RBA until I got this and I gotta say, it isn't bad in this thing. I'm still running Ti coil on RBA and had to back it down to 240 deg f & still swear its vaping at 480 Deg f but it somewhat stable. Back to back hits definitely do tend to get progressively hotter and it doesn't inspire confidence at all.

It still is a lot better than Egrip even if it is a malfunction mod.

 

[Gummy Bare]

Try and relax a bit. We are all in this together. Before we sharpen the pitchforks over $50, lets take a breath. Breazy appears to be hedging a bit at this point because he has a considerable financial exposure here too and also has responsibilities to all the good folks who placed their preorders with him and are still waiting. It is not his fault Kanger did this, and I agree that he has people waiting to have their orders filled. He is reaching out to kanger to see what the status is on their end and try to figure something out.

I would urge anyone reaching out to communicate with them to please try to remain calm and see both sides of the issue because, while it may be satisfying to vent your frustrations on them, they will be much less likely to go out of their way to help all of us resolve our issues in a mutually beneficial manner when you are done.

I'm as relaxed as can be expected. Im not blasting Breazy or other vendors selling the NEBOX. I'm blasting Kanger for selling a product that doesn't do what it claims to do. I did not buy mine from Breazy, but a west coast US vendor. I have contacted them regarding the issues, but have yet to get a response. I should have one by today or tomorrow I hope.

Kanger has been in the vape game for a really long time, issues like this should not be happening. The main function of the mod is non existent. So many people are having issues that there should almost be a recall on this device. It puts the customer in a bad spot. We all know that if you get a product that's DOA and you contact your vendor within a day or two of arrival, they have no issues giving a refund or replacement. Also if you get the wrong product or a heavily scratched or dented product, etc. but when you get a product and use it for a week testing it out and find out it's not up to snuff, it becomes a lot harder to get a refund from various vendors. The product technology "works", in the sense it turns liquid into vapor..... But it doesn't work in the sense that the TC function is non existent, the readings are wildly inaccurate, it leaks, etc.

This will leave many people unable to get the vendor to replace it or give a refund. And even if you did get a replacement, it sounds like you'd get another flawed unit. So then we're stuck mailing it back to Kanger, waiting for them to "test" it, then getting a response. Then waiting for them to rework the product line to actually push out units that function correctly, then waiting and hoping for them to finally send you a unit that works correctly. That will literally take months.

It's 2015, Kanger is one of the biggest and richest vape manufacturers in the world.... A little quality assurance should not be to much to as for from them. They have the ability to do so, but yet they half asses it and pushed out mass inferior units. That's just plain unacceptable. We should not have to deal with this or stand for this IMO.


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[Tpat591]

I'm as relaxed as can be expected. Im not blasting Breazy or other vendors selling the NEBOX. I'm blasting Kanger for selling a product that doesn't do what it claims to do. I did not buy mine from Breazy, but a west coast US vendor. I have contacted them regarding the issues, but have yet to get a response. I should have one by today or tomorrow I hope.

Kanger has been in the vape game for a really long time, issues like this should not be happening. The main function of the mod is non existent. So many people are having issues that there should almost be a recall on this device. It puts the customer in a bad spot. We all know that if you get a product that's DOA and you contact your vendor within a day or two of arrival, they have no issues giving a refund or replacement. Also if you get the wrong product or a heavily scratched or dented product, etc. but when you get a product and use it for a week testing it out and find out it's not up to snuff, it becomes a lot harder to get a refund from various vendors. The product technology "works", in the sense it turns liquid into vapor..... But it doesn't work in the sense that the TC function is non existent, the readings are wildly inaccurate, it leaks, etc.

This will leave many people unable to get the vendor to replace it or give a refund. And even if you did get a replacement, it sounds like you'd get another flawed unit. So then we're stuck mailing it back to Kanger, waiting for them to "test" it, then getting a response. Then waiting for them to rework the product line to actually push out units that function correctly, then waiting and hoping for them to finally send you a unit that works correctly. That will literally take months.

It's 2015, Kanger is one of the biggest and richest vape manufacturers in the world.... A little quality assurance should not be to much to as for from them. They have the ability to do so, but yet they half asses it and pushed out mass inferior units. That's just plain unacceptable. We should not have to deal with this or stand for this IMO.


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From what I have seen of the construction from Daniel's video, Kanger isn't going to take these apart & fix them so I take that part of Breazy's assertions with a grain of salt. I think they will require proof of malfunction video from vendor only. The point that unit supply is constrained and people are waiting I have some sympathy for, however it doesn't make a lot of sense to distribute more of a known bad unit as it only increases their exposure.

 

[Bru2basics]

From what I have seen of the construction from Daniel's video, Kanger isn't going to take these apart & fix them so I take that part of Breazy's assertions with a grain of salt. I think they will require proof of malfunction video from vendor only. The point that unit supply is constrained and people are waiting I have some sympathy for, however it doesn't make a lot of sense to distribute more of a known bad unit as it only increases their exposure.

They will continue shipping defective units because as you say the strip down is to destructive although I'm surprised they've manufactured them as disposable. So they need to get rid of them and hope that people will either swallow the quirks of the device or not realise it even exists. This way returns should be at a minimum.

Posted mine this morning and emailed the vendor asking if he had heard from kanger but nothing back as yet. Will update as soon as I hear something.

 

[Tpat591]

I see Dirk Oberhaus (the German Phil Busario) has rung in on Nebox but I cannot find a translated copy yet. He appears to have the same resistance and TC observations as Daniel.

 

[Karen Powell]

Was gonna recommend this to my brother but it seems like way more trouble than it's worth.

 

[Tpat591]

It is a nice form factor that is hands down better than Egrip in airflow & vapor, but Kanger is still having some very serious growing pains in their implementation of Temperature Control.

I don't find that surprising, however what I am finding very disconcerting is that getting any information on a fix for affected unit from my vendor or Kanger isn't happening in a timely manner.

 

[drysprocket]

Anyone have any new thoughts on this? I'm getting tempted again to get one...because I must be a masochist.

But I did hear from one new reviewer and also a vendor said the same- that leaking issues are due to the coils that come with it, but don't affect the older style coils, and should be fine with future replacement coils. Has anyone heard the same?

 

[Bru2basics]

Well I had a reply from my vendor today. They are offering a replacement or refund as the one I sent back has been tested and found faulty. They have compared it with one in there shop and that is reading coils correct and is not burning coils out so they say. I've agreed to take a replacement as I really liked the form factor and as Tpat591 says it's a great improvement over the egrip. I'm hoping the new one will be ok but I'm not gonna get my hopes up till I've tested it. If it's has same issues it goes straight back. I was hoping to have heard some news regarding the temp control from kanger but it's been silent on that front.

Regards the leaking I've had absolutely no leaks using the rba section once I got it wicked correctly but as for the pre built coils I can't say.

 

[Tpat591]

I never really had any leaking at all from any coil. only time the base on the nebox ever got wet with juice was when I set it next to one of my now almost never used egrips that had leaked onto the surface. They say kanger used o rings that were too small on the first occs produced for neebox and have since corrected that.

The rba delivers a good amount of vapor and hits quite respectably. TC is still pretty stable on the same ti coil and I have not had to re-wick but 60w@260f is about 480f on a dna 200 and it gets hotter with back to back hits.

 

[Bru2basics]

Ok I just got home and the replacement nebox has arrived. Initial inspection has shown this one has almost no button rattle and the drip tip fits better as my 1st i had to change the o ring to get it to fit.

I think there is still definately something wrong somewhere as base resistance readings are still well off with all the pre built coils including the subtank occ kanthal & ni200 gonna try the rba and see what I get there. Just in the process of washing and drying everything before I can actually vape it.

 

[Bru2basics]

So I have tried 3 different ti builds in the rba and they all read correct compared to my meters and on my vtc mini's. I've had a contact, spaced and a spaced twisted build on and all the base resistances are spot on.
I don't know what's going on with the pre made coils as I've got the 2 that came with it plus 2 occ coils that came with the subtank and there all wildly out!

So after vaping on it I can say that the tc is still massively inaccurate and have had to settle around 165°c at 25w to get a comfortable vape and back to back hits get progressively hotter even though temp protect kicks in. I will not be vaping this dry as I still think it would become an incendiary device which kinda negates the whole point a bit!
I've got a slight improvement over the last one as atleast it's reading my builds correctly but is still a fail for tc in my eyes. I new I was being optimistic that I would get a device from a different batch as it's still early days yet so now I have to decide whether I keep it and put up or get a refund. Thing is I desperately need an upgrade from the egrip at work. Will see how this weekend goes and then decide.

 

[AmandaD]

Mine came today (to replace my egrips for out and about) and so far I love it. I did put in the ss 0.5 coil that came with it, rather than the Ni coil after reading all the problems with TC. The flavor is surprisingly good, and with a tank this big there's no danger of dry hits, so I think I don't care if the TC doesn't work. My only gripe is the battery compartment: I found it quite awkward to press hard enough with a coin to get the battery in, and the bottom part immedately lost its paint where the coin was pressing. Other than that I do think it will replace my egrips. I'll try the RBA in a bit, but so far I'm happy with it for a slightly stealthier mod!

 

[Kaiser Bob]

I've been using the Nebox as my daily driver for a little while now and I won't be returning it. While the TC doesn't work right it still functions well enough provided you don't vape the thing dry.

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