Lately new customers are posting complaints

[cos]

Hey guys gals
Lately this forum is getting people who are upset that their order was screwed up or they go the wrong thing or whatever. My opinion is we need to kind of stay out of it. i mean just tell them to call or email V4L. I do not like this either but as we all know some people ya just cant please no matter what you do. This post was a lot longer saying how i feel and believe me i dont like it 1 bit when others start bashing companies because they made a mistake. Anyway i deleted what i put down cause i do not want to start anything. From now on if someone starts complaining i will either tell them to email the company or just ignore it. But knowing myself and my sicilian temper and Brooklyn born and raised (lol) I will just ignore them as i dont care for people like that so being quiet is the right way to go for me.
Anyway just my 2 cents. I mean why upset yourself when some people say things. its not up to us to say anything. Its up to V4L and they will deal with it the right way. Thanks for listening

 

[HzG8rGrl]

It is a touchy subject. I agree that it is best to stay out of it-there are always 2 sides to a story, and we never know both sides in its completeness.

 

[j0ker]

I do agree but I think I know one of the complaints you are talking about. One of the forum members actually found cached in google where the supplier had made an error. That mistake may not have been found if he hadn't posted here. Even though initially it looked bad for the supplier, in the end it showed just how important their customers are to them and made him happy but also made an impression on the couple hundred lurking.

I know what you saying though but I just wanted to mention sometimes negative post turn into positive. I know before now that supplier would have never been considered by myself but now I will.

 

[LastOutlaw]

Not sure why anyone would place an order from a google cache anyway. I agree about staying out of it. I think most people who reply are trying to be helpful to the newbie and calm their tude. It is best to just mention to these new people to contact the vendor directly and their issue will be resolved. We all know V4L is great about any problems.

 

[sawlight]

They didn't order from a Google cache, it was on the web site for a brief time, that is how Google cached it. The team figured out they had listed the wrong thing and changed it, but that was probably after it had been ordered.
I've gone to the site, then back five min. latter and inventory has changed that much and that fast. Everybody screwed up on that last one, but I know the outcome will make it right with everyone!

 

[JohnnyVapor]

From now on if someone starts complaining i will either tell them to email the company or just ignore it.

This is good advice. If I made a post with a complaint, I personally would like to hear things from other people along the lines of "Just talk to XXXX, they can make it right" or "Don't worry, mistakes happen, but this company is really good at fixing the problem" moreso than no replies at all.

No need to be adversarial on here, unless someone is really asking for it. If someone posted that the Cubs suck, well, I'd probably agree, but I might question their relationship to their father, as well as suggest a few interesting places that they may store their opinion.

 

[mc_chez]

Im a new customer and well...to say the least..im very happy, I got everything I ordered and a lil bonus on the side. Im about to put in my second order after 1 day of having my e-cig.

Thanks V4L!!

 

[nightwalker83]

All of the people who get their order and are happy with it aren't gonna post on here about it, but you'll find that almost all of the people who aren't happy will quickly get on the forums and make it sound like V4L jipped them blah blah. Happens with any kind of business and the internet..... If somebody has a problem just pick up the phone / send an email !! that's what i did, and my problem was resolved very quickly.

I think the only time to trash a company on their forum is if they really do rip off people, but obviously that's not the case with these guys lol.

 

[cos]

to all the replies. Very Well said. Now we arent such bad people are we lol.

 

[vwzach182]

I agree with what you are saying. To be honest I actually felt kind of bad when I read the last complaint post and some of what was said seemed a little harsh considering that it was all just a misunderstanding really.
I also agree that the best course of action is always to talk to the company when you are having a problem with an order before posting complaints.
I think part of the problem is that these unhappy customers don't realize that they are posting complaints on a forum that is essentially a V4L fan club and not just a general discussion. With all that being said, I hope we don't scare off any new customers who mistakenly post complaints here.

 

[mergryphon]

I don't mind mistakes, we're all human. My second order was for 24mg Chocolate cartomizers and I got 18mg. But I also have gotten some great freebies with every order, so its not even worth bringing up a small error most of the time.

 

[Mary Kay]

Agreed and point taken. We can't speak for V4L and we are sort of a fan club (with good reason I might add) But.. sometimes we do go overboard in defending the V4L team. It's not like they can't take care of themselves..they are business people after all.
From now on I will just refer them to the mothership and keep my comments to myself..after all I have been sipping the kool aide too!

For anyone peeking in, who thinks we are just a wee bit nuts..you are right!

 

[cos]

MaryKay i myself am not a wee bit nuts. I am a total lunatic. I was told anyway. Guess i picked a bad day to skip my valium.

 

[Birdy]

When people post problems here I think the best response is to just be super nice and try not to assume anything, or get personal.

Even if you have the best intentions nobody's going to help the outcome by being defensive or scolding anyone. All you're going to do is piss them off and then they will go post their experiences in the reviews section where none of the V4L staff will be able to defend themselves or solve the situation.

ECFers understand how this forum works and what is proper etiquette here but new members maybe don't. With many online retailers their forum is the first place to post problems and complaints - yes, even before calling or emailing.

Gently informing upset people of the way to get the best results, and giving them reassurance that things have worked out for you when you've had problems is the best way to help Steve and the V4L gang keep the situation under control, IMHO.

 

[vwzach182]

Birdy, I think you definitely said it best. I agree 100%

 

[Taryn]

Well said guys!

 

[Birdy]

I'm just so happy with my VK and my experiences with V4L that I hate the idea of even one person getting turned off and not trying V4L or ordering again.

I mean, it's not just about that one irate person maybe going away... it's all their family members, friends and co-workers that they could have had try them too... and then all the people those people could have gotten to try vaping with what I believe to be the best product out there from the best business out there.
So many lives that could be positively impacted- could be a loss because of just one person walking away.

Every customer is important, even the cranky ones. The V4L staff knows that, they say so plainly; this isn't just a business, it's a mission.


(sorry for the dramatic tone just feeling very passionate about this today)

 

[Mary Kay]

I like your passion Birdy! As long as everyone does what I ask the ladies in the Woman's Room to do.."Play nice".. we should all be O.K.!

 

[Birdy]

I like your passion Birdy! As long as everyone does what I ask the ladies in the Woman's Room to do.."Play nice".. we should all be O.K.!

yes ma'am

 

[Skyler]

Placed an order for the Ultimate package plus 5 boxes of cartomizers and received much more than what I ordered. No complaints here. I am a happy customer and the product works for me just great.