Liberty Stix rant

[Fud]

First of all I read the sticky about putting in where you are from and I did, could of put in california NY or whatever and didn't. My wife bought the starter kit with 4 extra carts as a present since I bought the flat screen lcd, plus she quit years ago and know that i want to quit so looking at that site is said american made etc so then I go ok how about this one. Just the stuff I got a starter kit with a carton of carts worked fine at first. And if you look at my back posts you will see that. First problem was a battery that started overheating and thought was going to blow until i took the atomizer out, they sent another battery which didn't work at first...again a faulty part which I had to pull up on the battery washer a bit to get it to work, still no atomizer after a week which was addressed and confirmed by email, it never arrived but I wanted an extra one just in case.

All of the problems started way before buying johnson creek juice and he accused me on the phone of using chines juice? Then he said people dont know how to refill them and the warranty is null and void. Emails to them were ignored about the extra atomizer that was supposed to arrive which were ignored. But if you call them some gal will gladly take your order but if you have a gripe you will get hung up on.

So i call back and the girl answering says your wife has been posting here saying nasty things about that company. Not true at all I have been posting and it was positive at first. Then they said yes it was you and saw the only order they got was from hawaii and checked their records seeing if someone was badmouthing them through this forum like stalking. Finally Sebastion that supposedly owns the company calls me says my wife was posting on this forum again which she never did once they just looked up the order. He claims i ruined the device by putting in a few drops of chinese juice in the cart. Wrong JC is american first of all and they took back that rotten batch no problem.

Later my wife calls me from work saying that guy was calling her almost like harrassment. Do NOT CALL MY WIFE AGAIN, got that? All my expericences from your product are true, the atomizer pulled apart just from taking out a cart and don't blame it on a few drops of JC juice that tasted horrible. And that was way after the problems started.

Now lets look at your site for a minute Sebastion ok?
Liberty Electronic Cigarette: Alternative to Traditional Cigarettes

The ONLY American Made Cartridge In the World! FDA Registered

Oh really? Can you show us some paper work and if that means anything?

Liberty Electronic Cigarette are owned and operated by Americans. The nicotine liquid used in Liberty Electronic Cigarette is the only one in the world that is proudly MADE IN AMERICA. Liberty Electronic Cigarettes do not use any ingredients from any other country where regulations and harmful ingredients are often overlooked.

So the claim here is that you make the carts, i looked at them up close and all they are is just simple plastic with a cup inside with some cotton thats all, not rocket science and you didn't make it yourself. The model you sell is a DSE 103 and the batterys and atomizers have no serial numbers stamped on them so what are they chinese which you complained to me about?

When you inhale it activates the atomizer which releases simulated smoke that is actually water vapor that is odorless and disappears in a few seconds. The car charger can even charge your batteries on the go and the special pack allows you to carry around cartridges, together with batteries in a high-quality plastic case that is similar to a normal cigarette pack in size. One Liberty cartridge is equal to approximately 15-20 traditional cigarettes.

Yet another claim on your site, a carton costs 45 bucks on your site, thats 20 of them and they are equal to 15-20 cigs? Please don't take us for fools ok, everyone knows that it a false claim unless it's a gerbil vaping.

Liberty Electronic Cigarettes are the #1 choice for an alternative to traditional tobacco and cigarettes. MAKE THE CHANGE TODAY! Click on ORDER NOW or place your order for Liberty by Phone at 1-800-992-5875

Another false claim, since when where you number one? Why don't you say where the batterys and atomizers come from yet you argue with me saying chinese stuff is junk. So where is that charger from as well?

You will find four different e-cig companies on this web site to choose from so we are sure this will be your one stop shop to find your electronic cigarette and traditional cigarette needs. To order Blu Electronic Cigarettes or Luci just click on the banner on this website for we can not take phone orders. Warning: Luci and Blu electronic cigarettes are made in China.

Again this is from your own site but you won't say where your parts come exeptt that "Special" cart you make? Cmon! Any reader can go to your site and see it themselves. One thing I really don't appreciate is customer service grilling me about posting here and saying it's my wife when it wan't ok? Got it? And do not call her again.

I understand you are a salesman and i was one too before, you were not as nasty as the gal that answers the phone and screams at me saying i was dissing you with parrots screaming in the background then keeps hanging up saying you are saying stuff on ECF. Total bull if you look at all my back posts I praised you at the begining being an american company then you lurk in this forum trying to find out who is who and whatnot.

As for now i'm listening to actuall users here not vendors because they know more than most people. So i ordered a 510 yeti...thanks posters for pointing me in the right direction.

And do not ever call my wife again after you didn't respond to my emails then you did after i talked to you directly.

I'll cut my losses and frustration if you send a prepaid box to the same shipping address and you will cut yours as well if you just drop this.

I'm not going to call you names or anything but the people here can look at your site and see many many things that are obviously inflated claims and even your prices. I found a bunch of similar sites with the exact same size width look, exactly the same starter kits that were like 30 bucks. If someone doesn't believe me look at my back posts where i posted pics of it in exact MM's with a ruler.

So just I'll wait for a prepaid ups or fedex or usps box to come and will take pictures of it all with a return receipt.

Again do not stalk users here, that is intolerable and especially do not hassle my wife.

In case you don't know i have been running a forum for about ten years so i understand exactly what the moderators here have to deal with. My forum has nothing to do with e-cigs something different.

Rant off unless i get more harrasement for now, just settle this and don't ruin your reputation if there is one.

 

[Liscab]

I know of somebody with the same name LEC but they have nothing to do with the guy you are talking about,

 

[Abe]

Just thought I would jump in and say that this company is in no way related to liberty-flights

 

[Fud]

In no way was I implying that any company with liberty in the name is associated with your company. I supplied the real url for the one i mentioned.

Same like Liberty Mutual insurance has nothing to do with them either.

Not a good example since that is an insurance company

Just thought I would jump in and say that this company is in no way related to liberty-flights

 

[Abe]

I posted this mainly because we do get asked the question so I figured that if there confusion is around, it *might* be wise for me to say something. Also, I think the link you posted is an affiliate of the main stix site. Not too sure of the relationship.

 

[Randall Fox]

I would also like to make clear that LibertyEcig.com is in no way related to any other "Liberty" company. In fact, due to the profusion of liberty's in the marketplace, we are going to be changing our name and website in the near future.

But I do have a question...

Just thought I would jump in and say that this company is in no way related to liberty-flights

Are you saying that there is no connection between Liberty Stix and Liberty-Flights? I'd really like to know because I seem to remember seeing a few things that led me to believe they were connected.

 

[Abe]

Hi Randall, I'm interested in knowing what you saw, we have no idea who Liberty Stix are. I actually thought you were connected to Liberty Stix, I think I must have mixed your name up though.

 

[framitz]

The actual site is www. nationwidesmokes.com (space added so it shows the real URL).

Everything I see there looks like total BS to me.. I think these guys are just about the lowest form of thief - preying on newbies.

It is a shame that they use a confusing name to grab business away from our reputable vendors.

 

[Randall Fox]

Hi Randall, I'm interested in knowing what you saw, we have no idea who Liberty Stix are. I actually thought you were connected to Liberty Stix, I think I must have mixed your name up though.

I don't recall what it was I saw. I think maybe we both are in the same boat, thinking the other was connected when neither were. Anyway, I'll leave the field to all the rest of you "liberty's" within the next few weeks.

Best of luck.

 

[Abe]

Best of luck to you Randall. What name are you going for?

 

[ZambucaLu]

Suppliers, please be careful of any site/product promotion here as this is the general forum.

Thank you,
Lu

 

[Fud]

Sorry if this caused any confusion. It's sort of like someone says their name is smith and then someone says hey do you know joe smith in Atlanta.

Just take out your phone book and look under liberty and i'll bet there are more than a couple under that name.

So people do not connect the other posters here with stix at all, different companys.

I'm still kind of angry having to go to analog while waiting for the new one comming in with all that down time and ignoring mails.

I know you still read this forum Sebastion and lurk, i can see it when i go to prefs.In no way do I want other vendors implied that they are releated to you at all.

I'm not going to plug my forum either since that would be spamming but I also run and IRC server if anyone is interested to speak your mind, there are only a few rules no trolling, no attacking others and the forum I had a lawyer friend help write the TOS and AUP just to be sure if someone posted something that got by the moderators that we were not responsible for what others post but they got pulled anyway. In fact a few got visits from the secret service for making threats on the president. So this is not a joke and treat the moderaters here with respect they are not doing it to make money you know.

Actually i like this place a lot it's civil compared to a bunch of other places.

 

[Randall Fox]

Best of luck to you Randall. What name are you going for?

Thank you. Not sure yet but I'll post in the supplier's forum when I do. I'll be quiet now so the mods don't get upset.

 

[Liscab]

Too many Liberty around and that is really confusing, when i first recommended LEC from Randall Fox another Liberty company pm me to thank me.

 

[ZambucaLu]

With the OP's permission, this was moved to the suppliers forum so the supplier can freely respond.

Let's just keep it civil guys, okay?

Thanks,
Lu

 

[Sebastian]

FUD,
Please allow me to address what I believe our differences are.

First, I am very sorry you had some hardware issues. I told you on the phone we would be happy to replace your unit. I merely said it was the LAST time I could replace your goods free of charge, based on the information that I acquired from the forum, which was, now correct me if I’m wrong, that you were tinkering with the equipment and had purchased eliquid. I told you specifically that “I can’t guarantee that you aren’t using eLiquid from HERE forward, which would void the warranty, so I wouldn’t replace hardware after this replacement.” I also told you I would personally test your unit to make sure it works properly prior to sending it to you, sent and delivered at no charge to you even BEFORE we received your product back, and with a self addressed stamped envelope.

Secondly, I nor any representative of Liberty Stix has EVER, or would ever, hang up on you or speak in a non professional manner to you or your wife. Our customer service is unblemished, you were being unreasonable and you did not purchase your product from Liberty Stix, you purchased from a third party. Yet I was happy to send you the replacement, with tracking, to you without waiting to receive the faulty product (at ZERO cost to you).

Third, I repeatedly stated that I didn’t care about what juice you used. I just stated, AGAIN, what I said in the first paragraph, that I would replace your unit at no cost, but not beyond this replacement unit (Per the juice drip dropping null and void policy).

As far as made in America, our proprietary nicotine cartridge formula is made in America. It’s filled, plugged, bagged and boxed in the USA.

The #1 choice of electronic cigarette is a broad statement, and an opinion, from the website of that third party that you purchased from. Companies make generic claims like these everyday. I have said a number of times that the Chinese juice is garbage, in fact, I’ve told you that, and about 30,000 other people, including the FDA. I never mentioned anything about hardware origin or the quality of hardware from any origin. If you don’t believe that fact, well here’s someone quoting me on in Ohio’s largest newspaper, The Plain Dealer:

Electronic cigarettes have unsafe ingredients, FDA tests find - cleveland.com

I also have never mentioned any other e-cig company on my website except to address yesterday’s lab analysis by the FDA. Go to my site and tell me where this is at because I couldn’t find it.

Again I apologize for your experience, but when you go and tell fabrications or things that simply are not true, the only way I can defend myself is through posting a reply. Our core values are quality, customer service, and innovation and I would be happy to replace the product, as I stated before.

Also, pardon me, I was unclear about the pre paid postage box. Do you want the free replacement? Feel free to post or private message me. Thank you.

Sebastian

P.S. I will have the affiliate you mentioned change some of the verbiage on that site, I agree that the Blu and Luci comment of origin does insinuate that our hardware is from the US and I have never tried to mislead customers of that fact. It wasn’t something I ignored, but simply overlooked. I made a mistake and I will make it right. I will also review everything to make sure it justly represents our product.

 

[Fud]

FUD,
Please allow me to address what I believe our differences are.

First, I am very sorry you had some hardware issues. I told you on the phone we would be happy to replace your unit. I merely said it was the LAST time I could replace your goods free of charge, based on the information that I acquired from the forum, which was, now correct me if I’m wrong, that you were tinkering with the equipment and had purchased eliquid. I told you specifically that “I can’t guarantee that you aren’t using eLiquid from HERE forward, which would void the warranty, so I wouldn’t replace hardware after this replacement.” I also told you I would personally test your unit to make sure it works properly prior to sending it to you, sent and delivered at no charge to you even BEFORE we received your product back, and with a self addressed stamped envelope.

First of all i never used any E-liquid or dripped on the atomizer itself like you accused me of on the phone, just not true or can I say a lie! Read your own site where it says 100% satisfaction guaranteed satisfaction. You did replace the faulty battery but the atomizer never came at all which was ordered.

Secondly, I nor any representative of Liberty Stix has EVER, or would ever, hang up on you or speak in a non professional manner to you or your wife. Our customer service is unblemished, you were being unreasonable and you did not purchase your product from Liberty Stix, you purchased from a third party. Yet I was happy to send you the replacement, with tracking, to you without waiting to receive the faulty product (at ZERO cost to you).

I never said you hung up on me but you may want to have a chat with lisa that was yelling at me about saying anything about your product then hanging up repeatedly. That is a fact so take it up with her not me, you seemed nice enough on the phone but making false claims that my wife was posting here out of the blue is unacceptable.

Third, I repeatedly stated that I didn’t care about what juice you used. I just stated, AGAIN, what I said in the first paragraph, that I would replace your unit at no cost, but not beyond this replacement unit (Per the juice drip dropping null and void policy).

Again the problems started way before i bought juice from JC, how many times to I have to say that and it was not dripped on the atomizer ok, I think i know how to do things fixing computers and tvs and faulty monitors, should i go on like fixing my cluster panel on my Ford f150. Ford wanted 500 bucks for a new panel plus labor becuase the odometer didn't work. So i looked up on the web if anyone else had this problem and bingo found it and how to fix it, it was cracked solder joints that i found with a magnifying glass. That took me about two hours total instead of paying Ford maybe 700 bucks total to **** me around when all it cost me was a few drops of silver solder to fix it. And please stop saying you are the only person making your own american juice when there are other suppliers here that make it and love it in fact.

As far as made in America, our proprietary nicotine cartridge formula is made in America. It’s filled, plugged, bagged and boxed in the USA.

Yeah so do a bunch of other people you aren't the only one as you claim on your site.

The #1 choice of electronic cigarette is a broad statement, and an opinion, from the website of that third party that you purchased from. Companies make generic claims like these everyday. I have said a number of times that the Chinese juice is garbage, in fact, I’ve told you that, and about 30,000 other people, including the FDA. I never mentioned anything about hardware origin or the quality of hardware from any origin. If you don’t believe that fact, well here’s someone quoting me on in Ohio’s largest newspaper, The Plain Dealer:

Oh i see now it's just your "opinion" that it's the number one, that is like saying my Mom is better than your Mom. Cripes.
Electronic cigarettes have unsafe ingredients, FDA tests find - cleveland.com

I also have never mentioned any other e-cig company on my website except to address yesterday’s lab analysis by the FDA. Go to my site and tell me where this is at because I couldn’t find it.

http ://nationwidesmokes.com/ look at the banners on the bottom of your own site, they are chinese which you claim you don't support or condone then why do they have banners on your site? Good question uh?


Again I apologize for your experience, but when you go and tell fabrications or things that simply are not true, the only way I can defend myself is through posting a reply. Our core values are quality, customer service, and innovation and I would be happy to replace the product, as I stated before.

Do not talk to me accusing of making up fabrications. I do not want a replacement from someone that makes false claims on their own website. Do not accuse my of lying. Anyone can look at your site and see one thing after another that isn't true themselves. Do not talk down to users here as if they are ignorant and stupid.

Also, pardon me, I was unclear about the pre paid postage box. Do you want the free replacement? Feel free to post or private message me. Thank you.

No i want the money back guarantee not a replacement, hell i might as well and go and buy up a bunch of AMC Gremlins but you know why no one does. Just settle this and i don't want a replacement. Every other vendor honors their promise as far as i can tell here.

Btw you never answer questions directly like all the claims you make nor the stuff i posted, nothing really and someone asked you about the FDA and you basically said it's none of their business. What is it then an ancient chinese secret?

You decided to escalate this not myself over one order which was 111 bucks. Instead of just being honest and settling the problem not an extra atomizer way later that never came then you say you will ship.

Like I said before i'm listening to the long timers here members not sales people.

Do yourself some good and drop this, your website is copied and everyone here can see what you say on your own site and pretty much rip apart every claim easily.

Oh and i didn't even choose for this to be an argument at all until your assisitant was making false accusations that my wife was posting here. I think that is called slander i believe.

One last time i don't want replacement parts for an overpriced Pinto, or a Gremlin that keeps breaking!

Just keep it up Sebastion, the more you complain about customers instead of being a vendor that means what they say on their own site you really aren't doing yourself a favor nor anyone here at all.

Your words speak for themself and any poster can look up both your backposts and mine. See free speech is a good thing right?
Sebastian

All my reponses are in bold so there is no confusion

 

[Sebastian]

You missed the P.S. Most of the things you have mentioned aren't even from my site...

P.S. I will have the affiliate you mentioned change some of the verbiage on that site, I agree that the Blu and Luci comment of origin does insinuate that our hardware is from the US and I have never tried to mislead customers of that fact. It wasn’t something I ignored, but simply overlooked. I made a mistake and I will make it right. I will also review everything to make sure it justly represents our product.

One more thing:

By the way, I am refunding your money. I have no desire to carry on with you. By the way, when I was on the phone with you YOU were alot more polite. Seems like this is a better platform for you to attack someone.

 

[brandeeashlynn]

Where does your product come from? It is shady practice at best. It is stuff like this that will get the PV banned!!!!. Big tobacco did the same thing in the 50 s. Until we get some real results and lab test by different labs and info on where and how the liquid is made no business should make such statements this is what got us on this mess in first place.

 

[Sebastian]

Ok so based on the facts of the other thread that got derailed from the mission of spreading our FDA lab analysis response, we finally have this thing put to rest.

We've gotten through the confusion and we both now know that the website in question was in fact not my website. The website was another retailer selling our product. Therefore, my first contact with you was when we talked. So we didn't ignore your emails, we didn't hang up or ignore your phone calls, and we didn't harass your wife, YOU didn't purchase our product through us but WE, my company, is refunding your money.

I guess with that said, our customer service record is still intact.