Lousy Customer Service- Over the BS

[Nuchuga]

So this is now my second time posting in this section regarding issues with madvapes. As i have had my positive experiences, i am more than over dealing with their ridiculously stupid customer service system. They offer a customer absolutely know way to directly speak with a representative but rather make them solve problems through a terrible ticket system. I ordered a trident rba and i received it 3 days ago however, all 3 of the post screws were missing. I immediately filed a ticket and have yet to receive any type of help or response from a employee. Even though its not a huge deal as its only 20 dollars, its negligent for them to take as long as they are to help a returning customer.

 

[Crowedude654]

I replied to your post yesterday. We are not open on weekends, so any tickets submitted when we are closed are put in a queue, and are responded to on a first-come, first-serve basis, which may take a few days, especially right after the holidays. Again, if you do not want to wait, you can call the warehouse and speak to a customer service representative at 704-624-8551, Monday-Friday, 9am to 5pm.

 

[Nuchuga]

I am sorry, my impatience may just be overcoming me. i will try to chill out. Ill remove post so you guys dont have rep of me hating on you