Love SI...But phone CS needs some work

[Garemlin]

Twice now I have tried to call and got no results. The zipper on my brand new XL Carrying Case broke after less than two weeks. Just tried calling and was on hold for 20 minutes. Out of the blue a message came on saying to leave a message. Tried calling right back and it said the office was closed. Had the same thing happen before when I called on another issue.

 

[Dac311]

Create a ticket online. It will be taken care of.

 

[Garemlin]

Create a ticket online. It will be taken care of.

That is my next step. Should have done it in the first place.

 

[Stratman]

What about your gurgling T3? lol

 

[Qew]

If you go to the website during business hours chances are you will be able to get help via chat. I made a mistake on my last order and needed to cancel before it shipped. I think it was Christie that took care of me while I chatted with her. Much faster than trying to get through on the phone, give it a try next time.

 

[Imagine]

We have shipping tickets and live chat where they should be. Phones are the last thing people are completing training on

 

[Garemlin]

We have shipping tickets and live chat where they should be. Phones are the last thing people are completing training on

What would be the easiest and quickest way to get this resolved??? I am sure you are closed tomorrow.

 

[Nukified]

I've had timely responses using the form here: Smokeless Image | Only The Best Electronic Cigarette | Contact Us. Best of luck!

 

[cindycated]

Using that form also creates a "time stamp" of sorts, so you can prove that YOU contacted THEM in a timely fashion. That's how I've always done it - I've always gotten timely replies and my problems have always been resolved quickly. Plus, there's documentation of the incident that you can backtrack on if you need to.

But for emergencies (like order add-ons), the chat's probably faster, like Q said. It's just more convenient for me to contact them after hours. And I'm used to emailing, as a lot of my other vendors hardly ever do business by phone anymore.

 

[Garemlin]

Wow impressive response and results from my ticket submission. The reason SI is my favorite vendor!!!!