1) Different Jantysticks can, and will have different problems. So my solution to someone by mentioning dripping , is unrelated to this issue you are talking about. As you can see further down the thread, your solution to the problem worked for one person, and did not for another. Its not always "that" simple.
2) He was being referred to where he bought it from because thats what he should do : Complain to the seller. We dont know if ( and, this is a bad example, let me say this before i give it... ) Toby had smashed his Jantysticks, or dropped them from 20 feet high. Basically, its Toby's responsability to contact Janty, if there are any issues with the product he gets from us. And thats the chain of command. This forum is for Jantyworld users - as the forum clearly states, and it is _not_ for support for Janty products worldwide. If a dealer has a problem with his customers having problems with products he buys from us, then he should contact "us", meaning Janty - If they are authorised resellers, they have the info and know how to do that - and they will then enter a dialogue with us about what to do. So in this case, He (impex) needs to complain to Toby: Toby will the (probably) exchange his product as per usual. If the problem happens again within a reasonable ( or unreasonable ) limit of time, then Toby should contact us, and say "Is this really how its supposed to be?". We will then enter a dialogue with Toby, and if all things go as planned, Toby will either have his problem resolved, or simply stop dealing with us. Thats the nature of business.
But i do hope you understand that the reason we do not "want to" help non Jantyworld customers on this forum is that this forum is NOT for non-Jantyworld customers. Janty France, Europe and USA are independant stores - yes they are our "main" stores, but they are still run by businessmen so to speak - and we, me, ethan, yves, alain are here to support them and their customers. Not everyone elses.
I know Toby and I know him pretty well; I like him alot, and we get along great. But that still does not change the fact that when something he sells isnt working as it should, its his problem and not ours. It will become our problem when he, and only he, contacts us and enters a dialogue about it.
And as far as I know this is a perfectly normal way of doing it. If you have a problem with your local bank, you dont call the national treasury to fix the problem, you call that bank. And if its a big problem, you expect them to escalate the problem on behalf of you. Once again not the worlds best example, but its late - and I do hope you know what I mean.
So please, lets keep this board clean - if you have any questions feel free to ask them - to a certain degree we will try to answer them as good as we can, but we do not support non-Jantyworld customers; They will need to go to the forums of the shops they bought them at to get support.
Ofcourse if someone asks about something that is general knowledge, or something that we can "safely" answer without having to dig too much into, and they are not a Jantyworld customer - we dont mind answering. But we have to draw the line somewhere!
I sincerely hope everyone reading understands this, and why; There is alot of time consumption in answering people: On these boards, in PM's, and on emails. We really dont want that time to be too cut down from having to answer other dealers customers, on support they themselves should be providing in the first place!
