Taukimada--
I hear what you're saying, and I agree 100% in the context of a discussion between two people. I mean, if I've had a negative experience, I'm not going to find it too terribly helpful that someone else has been treated like a VIP.
But this forum isn't really about discussions between two people. It's a community where GROUPS of people communicate. And the community as a whole benefits from hearing the good and the bad.
If I'm trying to decide whether to do business with a particular supplier, I don't want to just hear from the people who've had positive experiences, and I don't want to hear only from those who've had negative experiences. I want to hear it all so that *I* can make up my own mind.
ETA: This is in response to your post regarding fanboys.