Merged old sticky threads (7)

[jacriver]

Ok Janty-Usa
I just write to you by orders@jantyusa.com for my issue...

I am ready now to find an issue... I am very tired to wait!

I

 

[BarkingPuppy]

I received my stuff from Janty right away ( an Extended Kissbox Classic) and have to say I'm impressed so far, my 901 was going out and I was worried I would have to resort to analogs =(. Thankfully the shipping was fast and the product seems pretty awesome! (Even had some low nic coffee flavor in there as well which I'm really digging).

 

[zzz]

LUDO ARE U THERE..... I AGREE WITH REST OF THE FOLKS HERE...ITS A RIPPING.. SITE.. IM STRUGGLING WITH JANTY FROM FEB 13.... TO GET THE MARLBARO CATRIDGE I ORDERED ON FEB 13TH.. STILL I HAVENT RECEIVED IT .... COUNT THE NUMBER OF DAYS FROM FEB 13 TO APRIL 13TH... AND IM STILL FIGHTING WITH THE EMAILS THREADS BACK AND FORTH


LUDO-- IF U DONT BELIEVE. ASK JEFF OR U GO THE INFO@JANTYUSA.COM AND SORT BY THIS SUBJECT

"Re: Refund or Replace :Re: Janty USA Order 1845/2812/ has been received"

SEE HOW MANY EMAILS I HAVE SENT TO JEFF .. COUNT THE NUMBER OF EMAILS AND REPLY TO THIS THREAD... YOU WILL KNOW THE TRUTH...

IM REALLY FRUSTRATED.. WE DONT HAVE A PLACE TO CLAIM THESE ISSUES... WHAT TO DO... WE ARE AT THE RECEIVING END....
LUDO.. PLEASE DO SOMETHING..

 

[jacriver]

You placed an order but did not pay, or at least we cannot find your payment, pls contact orders@jantyusa.com for your issue.

I just answer to Ludo: I put here a copy of my e-mail:

À : Janty (orders@jantyusa.com)

Hello

I am very surprised! You tell me that:
"You placed an order but did not pay, or at least we cannot find your payment, pls contact orders@jantyusa.com for your issue. "

MY payment is registred on paypal "PAYPAL *JORTH1".($139 usd)
I HAVE PAID THAT!
What is the possible issue now?

1- the refund ?
2- the Expédition ?

Give me an answer quickly ....now that my situation is frozen!

my name is Jacques xxxxxx and my order is 3047

 

[skex]

Did you send the order number with the paypal I ask because I forgot when i sent payment and when I emailed orders@jantyusa.com Jeff wrote back to confirm my payment.

Honestly they need to get a better Paypal setup but that might explain some peoples problems.

 

[zzz]

LUDO.... CAN U HELP ME OUT...CAN U TALK WITH JEFF AND LOOK AT MY EMAIL AND RESPOND..EMAIL SUBJECT...
"Re: Refund or Replace :Re: Janty USA Order 1845/2812/ has been received"
I NEED MY JANTY CLASSIC KISSBOX AND THE CATRIDGES I ORDRED... PLEASE HELP LUDO

 

[Ludo]

K, will take care of it.

 

[Alain_JANTY]

wow
No one problem like these here
Thinking we have in France the best dispatch "of the world"
Thank You Yves

 

[jacriver]

wow
No one problem like these here
Thinking we have in France the best dispatch "of the world"
Thank You Yves

Coincidence, I just recieve today an order from France:


8 April - I order / 14 april - I receive!

Yes that's great dispatch from France!

ps; I can't comment furthurmore for the moment...
I am knee-deep in mud now...(if you understand)

 

[rsngfrce]

I placed an order with JantyUSA on Wednesday night for parts, carts and liquid, received my order today, Saturday... that's basically two days later, I can't complain about that! Shipping was excessive though...

Well, I charged the Dura-C battery I just received for 8 hours, got 1 puff out of it and then it was dead. Charged again, 2 puffs, dead. I guess I get to see how the warranty process works now...

 

[Cellmeister]

I Ordered My Janty Stick Limited Edition Today!

Got My Email Confirmation Right Away!

I Forgot to Ask Jeff Something (asked for a Favor) about my order, I Sent Him an Email, He Replied Back 20 Minutes Later with a No Problem & Thanks For The Business!

I Have Had 3 Orders (this makes #4) With Jeff at JantyUSA, Never An Issue, Fast RMA for DOA, Fast Shipping and Never Any Loss Of Communication...

Keep Vapin Janty!

 

[AnglVapin]

Call me inquisitive, if you will.... But how do suppliers read these posts and know the real name of the person ordering?

I saw "no record of you ordering.... & You did not pay" comments by supplier.

Just curious.

 

[Phalse]

I'm not positive but the suppliers have access to the purchase records. So as an unoffical post/reply they could match the users *name* on their profile here to one of their records. Of course they would need an actual e-mail with order # to really look it up because the forums are not for "official" replies about returns/warrenty.

 

[ozrick]

When I first ordered from JantyUSA they were pre-revamp on the site and dealing with supply issues. It took about a week for me to get my Dura C. Once I got it one of the atomizers was dead and they'd shipped the wrong automatic batteries. I contact Jeff and he shipped new batteries + atomizer within days. I have heard horror stories but I have never ONCE believed they were trying to RIP ANYONE OFF. E-Cig suppliers are having a hard time getting product so the supply lines are a bit choked. I understand it's frustrating but it's I do not believe there is any malice involved at all.

I just refuse to let someone smash them down to the core when it's obvious they aren't trying to intentionally harm anyone. The ultimate issue is dealing with a bunch of addicts- we get cranky when we don't get our fix

 

[Gotcoffee]

I agree they are a great company that ran into problems, but you know at the end they will always make it right.

 

[sherid]

Jeff ALWAYS makes it right. Make sure you include your order number with your PayPal payment, and make sure you send communications via the Contact Us link on the website. Like most here, I have never had a problem.

 

[mobhs]

I am still waiting for an answer to my question of, where is my order? Ordered on 3/19/09 still no order. Emailed on the site 10 days ago, nothing. PM'd Ludo, said he'd get with Jeff on it. Still nothing. Gonna file a paypal dispute later today if still no word.

Brandon

Order 2770

 

[Argent009]

I must take this time to apologize to Janty-USA for this posting, they did indeed issue me a FULL refund (I didn't even request that, simply either the delivery of the remainder of my order or a partial refund for what I did not receive) but they refunded me in full for ALL of my orders. Clearly there were mixups here, it is true that our paypal account IS a different email address than the one I was contacting them from. Like many people, there's more than one person in this household and we use more than one email address for various things. The paypal account is a different account from the one I use to corrospond, so the names are different but they are all from the same household. In any case I apologize for this clearly misleading posting. Janty has cleared this up completely and to more than my satisfaction.

 

[rinkusu]

I ordered a mini fogger with an extra atomizer. I received the shipment within 4 days. I am satisfied with no complaints.

 

[mraymer]

I've been reading and checking reviews on so many different e-cigs and at first I wanted a Janty minifogger. This was going to be my first e-cig. But after reading about so many complaints I backed off. I read more about other products and discovered everyone had problems or was disgruntled with just about everyone. So I went back to square one, decided to just do it and bought the minifogger. I have to say I'm very happy with the service I received. Received my order within 3 days and got a quick response to an email I sent about an issue that turned out not to be an issue. The support and service I've received so far from Janty USA was top notch and I'm thrilled with my minifogger... except for the RY4 juice - it's nasty in my opinion. I wouldn't have a problem recommending Janty USA.