Message to e-Liquid vendors: This is what we want from you!

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Miira

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Ok perfect example of what not to do....halo offered me free samples, awesome! When I asked what the pg/vg ratio was I was informed they will not release the pg/vg ratio of their formulas!!! What? Are you kidding? Anything more than 40% pg and after a few hours I have a sore throat and feel like crap. And I'll feel like this for about 2 days afterwards. Gee thanks halo your free samples are likely to go from my mailbox to trash can.

I posted in your other thread, before I saw this. I am going to be bummed if I finally get some free .... and then can't even vape it.
 

Orobas

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Ugh, what the hell? PG/VG ratio is not enough information to "rip off" their particular formula!

I mean, i'm not PG sensitive at all, personally, but still, that's information that should be readily available on ALL juice because so many people are so sensitive to it. That's the same as food allergies and stuff like that.

Between THAT and their sample pack practices i can promise they'll never get a nickel from me.
 

Miira

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Ugh, what the hell? PG/VG ratio is not enough information to "rip off" their particular formula!

I mean, i'm not PG sensitive at all, personally, but still, that's information that should be readily available on ALL juice because so many people are so sensitive to it. That's the same as food allergies and stuff like that.

Between THAT and their sample pack practices i can promise they'll never get a nickel from me.


??

/10char
 

ogredog

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Lol this thread always makes me laugh becuz i think we have all shared a little of every frustration. Leaky bottles, inconsistent juice, just plain horrible juice, no description etc.

No Mr. Mann I don't always handle myself correctly. I do admit I'm wrong, I do apologize, and I do forgive- and I do put my foot in my mouth a lot lol

To praise vendors-I think juice quality has been steadily improving than when I started vaping. More care is being taken whether because of stiffer competition or a rise of new vendors putting there best foot forward out the gate-and usually they are the ones more apt to listen.

Thanks to all of you that shared, and thanks to all the vendors that do work hard doing their best to create a great product at fair prices, so that we all win.

I just feel that last time i posted, it sounded super bitter. Well, there's lots of unforeseen stuff that goes on I learn the deeper I get into vapedom so to speak. I just try and be honest.

I don't agree with slamming vendors, but I don't think there's anything wrong saying this is what happened to me from such and such vendor, be it a leaky bottle, a dog hair, a scratched out label, dud cartos, overcharged shipping, not getting juice from a contest you won, an Ava atty in a vial in an envelope with absolutely no instruction or anything else lol

I just ask vendors stay proffesional.

Don't carry stuff you yourself don't vape or have never tried....even if it is a novelty juice. Haha bacon, ball sweat

At the least give a decent description of flavor strength, sweetness, candy like or real etc and if you make it or just mix it from pre made stuff.
Not just " you will love this juicy, sweet, addicting, best ever, liquid gold, scrumdiddlyumptious apple"
Or even, its a great juice but hard on attys

Don't carry crappy gear just because its cheap, but if you must say we don't recommend this but we carry it because many people have asked us to. Wow what a great deal a $5 broken passthrough thanks!

Please do not have a sale right after I order lol please send me free juice. Please don't pm me for a post I wrote, or review I wrote-its an opinion and I do it for fun....or watch me or other members posts and comment about other members - with the implication that you are in the know and you got your eye on us. Eye roll. Please don't pick on small vendors big guys....and

Stay classy, San Diego.
 

Tezcatlipoca

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Here are some of my suggestions, many of which have been listed before:

1. Describe the damn juice! ...self explanatory. Though I hear some fuss about vendors fearing someone will steal their formulas. For one, you dont have to tell us exactly whats in it, just a general idea. Second, for someone who comes from a perfume background, I can tell you that it's less likely to replicate a perfume based on it's "ingredient mix" rather than just guess work alone. Simply because those ingredients, say strawberry flavor, tastes different from every supplier...so as long as you tell us that it has strawberry in it, but dont tell us where you source your strawberry flavor from, your million dollar formula wont get stolen! Though I really hope this is a myth and there aren't many vendors with that mentality behind not describing their juices.

2. Suggest an ideal VG/PG mix. There's no golden PG/VG mix for most people, and I find my PG/VG demands change from one vendor to another, and within the juices of one vendor, and it's quiet frustrating when I do not know what to order, and end up buying a dissatisfactory PG/VG mix.

3. Suggest the ideal set up for each flavor. This might be a step too far since it varies, but I need to know if your juice is good in clearos or carts, what volts and ohms...etc. There's so much fine juice I almost threw away only to realize it works well with a certain set up, which I may or may not have at a given time. It's kind of difficult of an entry level vaper to give every sample he orders a test with every set up possible.

4. Tell us your best sellers/recommendations. Another frustrating thing while ordering from a new vendor, what do I order? it's easy to find the best sellers for the big vendors, but sometimes you have no clue what to try first and just move on to the next thing.

5. Not everything you make is gold, eliminate some flavors. Maybe this one is personal, but I've seen a few vendors with over 100 juices....this is a relatively new industry, did you really manage to create 100 juices worth selling? It is overwhelming and it looks unprofessional...and again, pushes new customers away. If two vendors are equally recommended to me and everything is equal, and one of them only sells one vanilla flavor, and the other sells 5 vanilla flavors, I'll just go for the one that sells a single vanilla because it shows assurance and refinement as opposed to having 5 flavors of vanilla that all practically taste the same with one different note. This is one aspects that separates professional from non professional craftsmen. If you really have high demand for all variations of a single theme, then make a drop down menu or a "request tab" (like highbrow vapor) with your standard vanilla juice, for this example, as the default. It's technically the same thing, just looks less overwhelming and more professional.

6. Offer sample packs I dont need 10ml of a juice I just want to try and might like or might throw away. Another thing that will bring more new customers.

7. If you can only make juice when the moon is full, maybe you should hire more people or sell large quantities of premixed juice to someone who can sell it for you I dont know if it's marketing or if it's a part-time job/hobby for some vendors which they have very little time for, but I find the idea of waiting to order 10ml of a juice on a specific date a little too much work...and then having to do that over and over again every time I want to order that juice again if I happen to like it? And some vendors are plain rude about this, telling you to basically f-off if you try to request something during their "break" period. I simply do not buy from vendors with the philosophy of "I make it for you when I feel like it".

alright, I think I said a little too much :)

A lot of good stuff in your post, Ekove! All good suggestions, and I especially like #'s 3, 5, and 7 and would like to comment further on them.

Although it seems to be rare, some juices actually do vape better at lower voltages. Most people (or maybe just me -- I could be projecting here) keep cranking the voltage up until it gets to where they want it, but rarely think to turn the voltage way down. It would indeed be nice if the vendor would give a voltage and/or device recommendation.

I always find a huge product line ridiculous, and I don't really order from any vendors that offer more than 50 or so flavors. I just assume they keep adding new flavors to the line without periodically clearing out the deadwood. With that in mind, I assume that it's a crap-shoot whether or not I'm going to choose a good juice or a bad one. I also don't have the patience to sift through that many selections on a website. Honestly, I would rather order from a vendor that only carries 6 juices and they're all high quality, than order from a vendor that has 100 juices, some good and some iffy.

And seriously, is there anything more annoying than being at the mercy of vendors who only offer juices periodically? It does seem like a marketing ploy, but I also understand that a small business can easily get out of hand and many of these vendors have lives beyond the e-liquid trade. Some may not want to hire more employees and that's fine. I really like how Alien Visions handles this issue. Their shopping cart has a daily limit on it that does not exceed the number of orders that they can process in a day. If you can't place an order one day, simply try again the next. I've never had to wait more than a day or two to place an order, and the orders have always been processed and shipped quickly. This makes me a happy customer. I don't like praying to different gods and hoping that I catch word of when the next round of sales is, only to have my order take additional weeks to process and ship because the vendor got flooded with a tidal wave of orders. Unannounced vacations with vague reopening dates have also got to go. In what other line of work would this fly? You've got people who depend on your product. An issue that vendors who make habit of these practices should understand is that e-liquid keeps us from smoking, and a major delay in shipping or availability could easily send someone to the convenience store to get a pack of cigarettes if things weren't timed perfectly.
 

Ekove

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A lot of good stuff in your post, Ekove! All good suggestions, and I especially like #'s 3, 5, and 7 and would like to comment further on them.

Although it seems to be rare, some juices actually do vape better at lower voltages. Most people (or maybe just me -- I could be projecting here) keep cranking the voltage up until it gets to where they want it, but rarely think to turn the voltage way down. It would indeed be nice if the vendor would give a voltage and/or device recommendation.

I always find a huge product line ridiculous, and I don't really order from any vendors that offer more than 50 or so flavors. I just assume they keep adding new flavors to the line without periodically clearing out the deadwood. With that in mind, I assume that it's a crap-shoot whether or not I'm going to choose a good juice or a bad one. I also don't have the patience to sift through that many selections on a website. Honestly, I would rather order from a vendor that only carries 6 juices and they're all high quality, than order from a vendor that has 100 juices, some good and some iffy.

And seriously, is there anything more annoying than being at the mercy of vendors who only offer juices periodically? It does seem like a marketing ploy, but I also understand that a small business can easily get out of hand and many of these vendors have lives beyond the e-liquid trade. Some may not want to hire more employees and that's fine. I really like how Alien Visions handles this issue. Their shopping cart has a daily limit on it that does not exceed the number of orders that they can process in a day. If you can't place an order one day, simply try again the next. I've never had to wait more than a day or two to place an order, and the orders have always been processed and shipped quickly. This makes me a happy customer. I don't like praying to different gods and hoping that I catch word of when the next round of sales is, only to have my order take additional weeks to process and ship because the vendor got flooded with a tidal wave of orders. Unannounced vacations with vague reopening dates have also got to go. In what other line of work would this fly? You've got people who depend on your product. An issue that vendors who make habit of these practices should understand is that e-liquid keeps us from smoking, and a major delay in shipping or availability could easily send someone to the convenience store to get a pack of cigarettes if things weren't timed perfectly.

Thank you for your kind words.

I strongly agree with the points you made about vendors who make their juice periodically. There's just so many negatives with such a practice, sadly it's really the vendors choice here if they want to make e-liquid making a part time thing in their lives. Though honestly I do not know why their juice is still in demand...It's inconvenient. to get to try, and if you really like it and want to make it a regular vape it is even more inconvenient.

I do think that the increasing demands for this is due to the hype this whole limited-hard-to-get-jewel that some members are creating (but then again tastes are subjective?).

I remember in the perfume many houses would do that marketing strategy, and release a limited edition of a perfume and once it gets a hype they just release it every now and then instead of making it a regular release...this insures that their stock will sell up instantly, and more hype will be created (Theirry Mugler A*Men pure malt was a strong example of that along with some creed releases). I find a lot of similarities between the perfume business and the e-liquid business, even though the latter is quiet young.

To sum it up, I think if you are in the business of Consumables, especially something as regularly consumed as e-juice, and there's no limitation in terms of sourcing the ingredients, periodically releasing your product is just bad business. You are not some artist releasing a limited edition bracelet every 6 months that your consumer hopes to get lucky and get their hands on one...you make a consumable that your costumers rely on to keep them away from cigarettes.

Again, it's a personal opinion, but I think these periodic vendors should be boycotted, especially those who are actually rude and think they are doing you a favor when they allow you to get some of their juice (not going to mention any names here).
 

Muldemar

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To sum it up, I think if you are in the business of Consumables, especially something as regularly consumed as e-juice, and there's no limitation in terms of sourcing the ingredients, periodically releasing your product is just bad business. You are not some artist releasing a limited edition bracelet every 6 months that your consumer hopes to get lucky and get their hands on one...you make a consumable that your costumers rely on to keep them away from cigarettes.

Again, it's a personal opinion, but I think these periodic vendors should be boycotted, especially those who are actually rude and think they are doing you a favor when they allow you to get some of their juice (not going to mention any names here).


I couldn't agree more!! There are 2 highly hyped vendor's..Who practice these arrogant..egotistical tactic's.I emailed 1 of these vendors with a question..When I didn't get a reply in a week...I sent a second email..That 1 was answered..But it started out"Im sorry ,But I have better things to do..Then sit here and answer your emails" They have lost my business Forever!!!.And Im sure Im not the only 1.
 

Gomtuu

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I couldn't agree more!! There are 2 highly hyped vendor's..Who practice these arrogant..egotistical tactic's.I emailed 1 of these vendors with a question..When I didn't get a reply in a week...I sent a second email..That 1 was answered..But it started out"Im sorry ,But I have better things to do..Then sit here and answer your emails" They have lost my business Forever!!!.And Im sure Im not the only 1.
Criminy! That is the definition of bad form, if you ask me. I know we can sometimes forget, but the reason people vape or started vaping was so they wouldn't smoke. Right? So they could try to avoid killing themselves and their loved ones. Right?! Not so they could come up with designer products that only a few could afford and/or procure, and then be jerks about it. That kind of business is not in the spirit of fighting death, of helping people to stay healthy. Just sayin'.
 

Mr.Mann

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I couldn't agree more!! There are 2 highly hyped vendor's..Who practice these arrogant..egotistical tactic's.I emailed 1 of these vendors with a question..When I didn't get a reply in a week...I sent a second email..That 1 was answered..But it started out"Im sorry ,But I have better things to do..Then sit here and answer your emails" They have lost my business Forever!!!.And Im sure Im not the only 1.

If I received an email like that back, would I ever buy again? Probably not. I can read between lines and connect the dots, just as most of us can. No juice is that good, no vendor is worth patronage that treats us like that.
 
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rondasherrill

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How about...

If 1 or 2 of your juices become insanely popular don't pull them from the market, man up and do what you gotta do to get more in or get out of the game. BnotnamingWanynamesB RY4, still ...... I can never get any.

You are telling me! I never even got the chance to try it, and I was on a huge RY4 bender when I heard about it, then *poof* GONE.
I still get my RY4 from Ikenvape, but you have 50,000 forum members almost simultaneously sing "blah is THE best", you wanna try it ya know.
 
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