Can't say anything about other products, but the number of complains about quality of our mods is low. If anything goes wrong, we try to help. The actual reviews of our customers are available in the store and we never edit or remove them.
No argument there at all, Eugenia. Efforts were made, without a doubt. But time truly came into play to a much larger degree that some of us have experienced with the other vendors that were mentioned.
And, to be clear, you ultimately DID make things right for me. If it were that bad, I'd not have opted to keep the two mods that I purchased. In the end, I am satisfied.
But to compare Mini to ProVape or Reo, who (often) literally ship out new mods upon contact (in similar situations), it's simply not a good comparison to make. Not at THIS time, at least.
I'll admit to being surprised by the number of people who popped up, stating previous issues, AFTER I went public with mine. Kat and I had done a lot of research prior to buying, and one of the main factors for us was that there were VERY FEW complaints. It was somewhat disheartening to see that people starting appearing AFTER the fact.
Again, all in all, and as I've clearly stated both here on ECF, and to you via the many emails we exchanged, I am VERY happy with both mods, and with the end results. But four months is a LONG time for issues to get fully resolved.
I'm thrilled with the strides you're making, and believe that future customers may benefit from the experiences. That alone makes it worth it.
It was also nice to see the compliments that Plumes gave you, many of which I agree 100% with. But Plumes is an aspiring customer, not yet an actual one. You'll have fully "arrived" when your existing customer base, particularly those who have experienced problems, have NOTHING but positive things to say about you. THAT is what sets companies like ProVape apart.
Your recent recurring presence here is going a long way to giving many people comfort. You (personally) are representing the company very well, and I hope you continue to do these things. The knowledge that someone is here to listen and help will definitely help you gain customers who may have been on the fence before. People just want to know that they'll be taken care of, quickly and effectively, if they have a problem with their investments.
I'm glad that I decided to stick it out with you. And there's not a mod out there that I'd trade either of my Xvo's for. It IS that good.
I'll continue to watch what Mini does, and it's highly probable that I'll be a recurring customer, somewhere down the line. I would like to believe that, and do have faith that it will come to be. So, for all of your efforts, I sincerely thank you.
Strive to be even better, because you
can be.
