Most rediculous shipping policy I have ever seen.

[Tersur]

I feel for any vendor trying to sort out a genuine customer issue and a Fraud. It can be glaringly obvious at times or not so. And the ones trying to scam you are usualy very loud about how horrible your Service is when you dont do what they want. which further hurts your business. My Hat off to every vendor who mantains a good reputation in this market!.

 

[vafromnc]

I think it's all a case of attitude. Supplier AND customer. If a message on a website sounds snarky, it will be a turn off. Maybe if it was worded differently...just sayin.

 

[dragonbone]

I think it's all a case of attitude. Supplier AND customer. If a message on a website sounds snarky, it will be a turn off. Maybe if it was worded differently...just sayin.

That's what I thought too. It's the attitude not the policy that's the turn off.

 

[Jslay00]

I just had my first lost package from USPS about 3 weeks ago. I was given the tracking number so I could see that it made it to, and departed from, my local sort facility but was never delivered. Email and phone complaints to USPS took over a week to resolve and the bottom line was that I was SOL. Without insurance, it seems, USPS accepts no liability for undelivered packages.

Luckily, it was an inexpensive shipment and I was willing to pay for it again. Luckier still, the vendor, after I explained my plight, is only charging me postage for the second shipment.

Several vendors have an optional insurance charge on checkout. On principle, I've never checked the box. I may be changing my attitude about that.

 

[Ande]

Here's the thing- vendors get a LOT of grief. Y'all have seen a lot of the complaints about vendors that get posted here. A lot of them are nonsense from losers with an overdeveloped sense of entitlement.

But the best vendors find ways to deal with the BS without actually (or seeming to) shirk actual responsibilities to actual customers.

If there's an insurance option, I take it if the order is expensive enough that the loss would inconvenience me. This protects both me AND the vendor.

One vendor I've dealt with (Innovapor) insists on insuring ALL packages. This is one of the many reasons they aren't a cheap vendor (ahem), but I can't complain about the value of what I've received from them. In

Insisting on insurance is one way to simplify this equation (and is just common sense if you ship an expensive product like luxury watches), but...we all want the cheapest deal available. Ecigs and related products have a lot of margin, but also a lot of overhead. It's a hard act to balance. A "conscientious" vendor takes responsibility for a lot of problems that aren't really his or her problem, in order to have satisfied customers. I've had one vendor offer to replace a product that wasn't under warranty, simply because it hadn't performed the way he thought it should, according to my description. I hadn't used it until the warranty period had passed. A guy like that will have a lot of satisfied customers, but will also spend a LOT on "going the extra mile," and will sometimes get taken for a sucker.

I've known of other vendors who, once the order is shipped, pretty much don't want to know. These guys won't have your back when stuff doesn't get there or doesn't work, and will lose some potentially long term customers. Also, they'll occasionally screw somebody over who doesn't deserve it, though maybe without meaning to. They won't have all the extra costs and headaches, though.

Here at ECF, we have a great way to share information about which vendors are which. The thing is, though- the vendors in the first category are almost never the cheapest.

SO. Who will you spend your money on?

Best,
Ande

 

[Freddytk421]

That is not good. I was expecting a shipment of nicotine liquid yesterday and instead I got a hand delivered note from the post office saying it is being held pending and investigation. I hope I can get my money back from the vendor if they don't give me my nic juice.

 

[frosting]

Reading many of these posts, I have to say I appreciate my vendors so much more.

I do think this is a matter of watching out for themselves. When genuine mistakes do happen I have found my vendors to be great people to fix their wrong. However, with how excellent they've been to me I have to wonder about people trying to take advantage of the industry. Those losers do scare me because they can ruin it for the rest of us. I've found in my short amount of time vaping, being a regular customer the vendor will do good by you. May the vendor's BS detectors be strong

 

[5vz]

I think everyone is overlooking that fact that this company also ships internationally. If customs grabs your goods, there is nothing anyone can do.

I also understand that USPS, UPS, and FedEX screw up. There is nothing that can be done if one of these companies fails to do it's job properly.

If companies wish to refund or reship due to another company's errors then good for them, however, with the current problems in the U.S. alone, that kind company could also go broke. Most of the companies we deal with here are small, privately owned companies. There is also the possibility of some taking advantage of a kind offer as such, which would also drive companies broke. Just the kind of world we live in.

If customs grabs it, no one gets anything from it, and a company should not be held responsible.

We all order at our own risk. Be it a customs issue, or a mailing service.

 

[Loveridden]

I have seen this disclaimer on a few sites and it has worried me. When I think of it, if there is the option to add insurance, I add it. If no option, I have asked the vendor to add it. I did an order recently and told the vendor my concern and that I would like insurance and would be fully willing to pay the extra few bucks for it. However, they said they would take care of me and not to worry. There was tracking on my shipment. I got the feeling that if something HAD happened to it, despite the disclaimer, they wouldn't have just done nothing. I know they are a good company and they have always shipped well and shipped in a punctual way. I hope to never have to test one of these companies that have a disclaimer like that if a package gets lost and the post office won't do anything about it. So far so good though. I WISH more companies would offer insurance though!! That way if its lost the post office will cover it, and there's just not an issue. Insurance coverage is usually cheap. There are a few that do. And for those - I wish they would have big bold print reminding you to add insurance LOL
USPS makes me really nervous right now, they aren't at their best...

 

[gregc4]

I actually just had an experience where my package was WAY overdo and I figured it was lost or destroyed. I contacted the vendor who always has stellar service and they said just sit tight and see if it shows up. It didn't and I sent another email but the post office responded saying that they cant open an investigation until 20 days after or something like that.

So the vendor sent me another order (a large order of juice) and sure enough the original package decides to show up. So I sent the vendor another email stating I would not open it and just send it right back to him. His response...Merry Christmas, keep it.

So thanks again Todd at Vaperite for being an EXCELLENT company to deal with (and a cool dude) and providing outstanding service, not just on this order but every order I have placed with Vaperite.

Also, VR4 is the Juice of the Gods!! Go order some right now.

 

[swedishfish]

I have never, ever had a problem with Vapor Bomb. When I ordered and I was the one that made a mistake, they sent me out free juice.

The one time my shipping was delayed from them and I inquired about when it was sent, they sent me an email to see if I had gotten it and to please let them know if I hadn't.

Maybe they got burnt a few times with people saying they didn't receive something. That definitely happens.

 

[swedishfish]

I think everyone is overlooking that fact that this company also ships internationally. If customs grabs your goods, there is nothing anyone can do.

I also understand that USPS, UPS, and FedEX screw up. There is nothing that can be done if one of these companies fails to do it's job properly.

If companies wish to refund or reship due to another company's errors then good for them, however, with the current problems in the U.S. alone, that kind company could also go broke. Most of the companies we deal with here are small, privately owned companies. There is also the possibility of some taking advantage of a kind offer as such, which would also drive companies broke. Just the kind of world we live in.

If customs grabs it, no one gets anything from it, and a company should not be held responsible.

We all order at our own risk. Be it a customs issue, or a mailing service.

Very true. I sell online and almost every time I've gotten the damaged/not received complaints has been an intl. order.