Wow that sucks. Sorry you had a bad experience. I cannot stand being treated dismissively and never give a vendor my business if they do so. Thus far it has only happened once to me. It takes a few minutes to communicate to a customer that their happiness means something to you, even if you can't give a refund or replacement you can at least act like you give a damn.
My 1st and LAST order with VAPORSTATION
- Thread starter Shad0w
- Start date
- th_trl_thread_readers 0
- Status
I answered this in my preceding post.
Basically sending it back or PIF is gonna cost me more money.
A response that showed some semblance of customer care would have been a plus.
Him telling me to post it in PIF is a nice way of telling me it isn't his problem and he intends to do nothing.
Why should he? He already got my money.
So it basically felt like a big slap in the face.
It's difficult to know if the liquid went bad or if you just didn't like it.
I have a lot of VS and one thing I feel pretty strongly about is that it has a pretty consistent undertone that either makes you love it or hate it.
Some people describe that tone as exotic, delightful and unique. Others think it makes the juice taste cheap. In either case, it is a different tasting liquid.
I wouldn't describe Eric as the warm and fuzzy, chat with you type of vendor, but he's always seemed appreciative of the business. Friendly etc...
Sorry for the experience.
I have a lot of VS and one thing I feel pretty strongly about is that it has a pretty consistent undertone that either makes you love it or hate it.
Some people describe that tone as exotic, delightful and unique. Others think it makes the juice taste cheap. In either case, it is a different tasting liquid.
I wouldn't describe Eric as the warm and fuzzy, chat with you type of vendor, but he's always seemed appreciative of the business. Friendly etc...
Sorry for the experience.
An even bigger slap to the face, in my opinion, is him telling you to take and put BAD juice on the PIF forum!!! I mean, didn't Jules specifically ask that PIF not be used as a dumping grounds for bad juice???
That's like saying "OK, so I just sold you a bad product. Rather than fixing the situation, why don't you do me a favor and give it to someone else so they can experience awful juice with my company's name on it".
Sometimes I simply misunderstand the mentality of people.
I was just going to bring that up. PIF is not a place to dump "bad' juice and if vendors are going to start urging people to use it in that capacity, maybe they need to be spoken too.
Thank you Shadowlife for not just doing that.
I wish I'd seen this earlier.
I'm really sorry you were displeased with the product, Shadowlife. I truly am. I just can't set a standard for refunding liquid because the flavors don't get along with some of our customers taste buds. If I do it for you, I have to do it for everyone. I would either have to close up shop or increase prices. It just wouldn't be a sustainable business decision. It's the reason we added the sampler pack option late last year.
I stand by my product by offering incredible warranties on the hardware. It's a balancing act. I can only lean over so far before I topple over. I hope you understand. Liquid is fairly inexpensive to replace, hardware definitely isn't. I'd go so far as to say 95% of the people who try our liquids love them. Most first-time customers become long term customers, but it just doesn't seem to cut it for that 5%, and most often it's the same claim you made of "chemical taste." I really do think it's just a matter of personal sense of taste. Of course there is also the option the liquids did get too hot and somehow cook out the flavorings. The only time I've heard this proposal though was last week from a customer in South Africa - and his description was very similar to yours. I'm not sure if FedEx or UPS do a better job of keeping their packages cooler while in transit, but it is something I'd be happy to look into. I am already looking to add additional shipping methods to the website.
I really don't want to come off as cold or uncaring, because I'm not, not by any means, it's just a matter of feasibility. The decision to not offer refunds on liquids was made when I started the business start up. It's just the only way I can keep this thing going. I understand you feel you got the short end of the stick in this deal, and I really do apologize for that.
If you have any questions, feel free to ask here or by email. You can also call me at (210) 591 8273.
Eric
I was trying to be nice and offer an option... I don't think it warrants such demonization. I'm not an evil vendor looking to screw people over.
On PIF you don't have to take to give. It was only an idea I was offering him. I was trying to be nice...
I've offered to test the liquids myself.
Eric, you did offer to test them. If I pay to send them back.
So how is that beneficial? They ARE bad.
I had my wife smell them. I never mentioned my issues with the liquid.
Her response was they smelled very perfumey.
Her EXACT statement about the Honey, was "IT SMELLS FERMENTED"
So again, it's not just me bud.
You saying that I must be the first to have their liquid go bad in your e-mail to me,
Basically implies to me that you think I am a liar. I am not.
Other vendors have had this same issue with liquids.
Sorry if I am the lucky "first" case for you.
An acceptable response would have been "Sorry that happened and I will contact the carrier to see what can be done".
You were dismissive instead and hoped I would just deal with it and go away.
Unacceptable sir.
I will leave you now saying only this:
I do not want anything from you.
I never requested a refund.
I will not contact you further about this, as we seem to be at an impasse.
Hope your business continues to do well.
Sorry that I will not be a patron.
- Shadow
So how is that beneficial? They ARE bad.
I had my wife smell them. I never mentioned my issues with the liquid.
Her response was they smelled very perfumey.
Her EXACT statement about the Honey, was "IT SMELLS FERMENTED"
So again, it's not just me bud.
You saying that I must be the first to have their liquid go bad in your e-mail to me,
Basically implies to me that you think I am a liar. I am not.
Other vendors have had this same issue with liquids.
Sorry if I am the lucky "first" case for you.
An acceptable response would have been "Sorry that happened and I will contact the carrier to see what can be done".
You were dismissive instead and hoped I would just deal with it and go away.
Unacceptable sir.
I will leave you now saying only this:
I do not want anything from you.
I never requested a refund.
I will not contact you further about this, as we seem to be at an impasse.
Hope your business continues to do well.
Sorry that I will not be a patron.
- Shadow
Fair enough. I'm sorry you were dissatisfied. Take care of yourself and happy vaping.
As a member of the PIF group here I am very ticked that the vender would even suggest that you take this juice there and trade it.
I henestly think that there probably is nothing wrong with it , perhaps it is not to your taste, but that is not the point.
If for some reason there is something wrong with it , it is just wrong for the vender to
suggest taking it to PIF and passing the problem to some unsuspecting person.
We operate the group on trust. Trust that no one will bring bad product to trade there.
I am very unhappy to hear this vender would tell you to take juice, that for some reason could be bad, to our group,
V S lost a customer in me , and perhaps many others in our group too.
I henestly think that there probably is nothing wrong with it , perhaps it is not to your taste, but that is not the point.
If for some reason there is something wrong with it , it is just wrong for the vender to
suggest taking it to PIF and passing the problem to some unsuspecting person.
We operate the group on trust. Trust that no one will bring bad product to trade there.
I am very unhappy to hear this vender would tell you to take juice, that for some reason could be bad, to our group,
V S lost a customer in me , and perhaps many others in our group too.
Sorry, but I have to back Eric here... he said he would look at the juice if you sent it back. You are expecting him to just replace the juice and not have a chance to inspect the first order? What if there is nothing wrong with the liquid and its just your taste?Now you have double the liquid, only half of which you paid for.
Unfortunately, its up to the buyer to send back defective equipment first, be it hardware, accessories or juice. If you expect to get a refund, no chance because VS along with every other juice vendor states NO REFUNDS. If you want Eric to make it right, send the juice back. Why should VS have to pay for the shipping? If he is asking you to return it, he will have to pay for the return of your juices as it is. So at the very least he is out of shipping costs at least one time.
If you are so sure its bad or defective juice, send it back. If you have doubts that its bad and maybe its just not juice you like, pass it on by using the PIF subforum. I know for a fact, there are plenty of fans of VS juice that are active members of the PIF.
Coming on here and complaining, and basically refusing to do anything about it, like shipping it back like the vendor asked, is just showing that there will be no pleasing you.
Unfortunately, its up to the buyer to send back defective equipment first, be it hardware, accessories or juice. If you expect to get a refund, no chance because VS along with every other juice vendor states NO REFUNDS. If you want Eric to make it right, send the juice back. Why should VS have to pay for the shipping? If he is asking you to return it, he will have to pay for the return of your juices as it is. So at the very least he is out of shipping costs at least one time.
If you are so sure its bad or defective juice, send it back. If you have doubts that its bad and maybe its just not juice you like, pass it on by using the PIF subforum. I know for a fact, there are plenty of fans of VS juice that are active members of the PIF.
Coming on here and complaining, and basically refusing to do anything about it, like shipping it back like the vendor asked, is just showing that there will be no pleasing you.
Last edited:
Mini, normally i would agree, but knowing Eric and knowing that a lot of the PIF group goes to his weekly give-a-ways, I think he meant to pass it on to someone that will like it. I really do not think that the the juice is "bad", probably just not to the OP's liking.
I'm a little confused here. All the liquid he sent, you tried, and then a few days later tasted different? Or did you try it and it all tasted as if it had gone bad?
Was it only one particular juice that he send FOR FREE that your upset about? I'm lost.
Was it only one particular juice that he send FOR FREE that your upset about? I'm lost.
I wouldn't try new liquid without buying a sample of it first if I was concerned. I got ry4 one time and couldn't believe it wasn't bad but in the end it wasn't. Sorry for your problem. Instead of a complete loss post them in the classifieds for sale.
You know for a fact the juice the OP has is not bad? By the way I'm not defending the OP or vendor just saying it may or may not be good. Who knows.
Mutt I agree the juice is probably not bad. The point is , no vender should be
telling anyone to use the PIF group to get rid of things that they "think" are bad or tainted.
They should send it back to VS.
PIF is a group to help other people. Even the best venders can make a mistake.
I personally would never pass on juice that I even remotely thought might be tainted.
If you cant or wont send it back to VS do everyone a favor and pitch it.
It probably is perfectly good, but if in your mind it is bad, then why pass it on to someone else?
If it is not really "bad or tainted" in your mind, then why would you post this at all.
telling anyone to use the PIF group to get rid of things that they "think" are bad or tainted.
They should send it back to VS.
PIF is a group to help other people. Even the best venders can make a mistake.
I personally would never pass on juice that I even remotely thought might be tainted.
If you cant or wont send it back to VS do everyone a favor and pitch it.
It probably is perfectly good, but if in your mind it is bad, then why pass it on to someone else?
If it is not really "bad or tainted" in your mind, then why would you post this at all.
Do I know for a fact? No, and neither does the OP...he should send it back to Eric, like Eric asked him to do, if he thinks its bad, then send it back. I know Eric mixes his liquid fresh, so I highly doubt its bad or tainted. More than likely, the OP just doesnt like the juice. Not 100% sure, just going with my gut on this one.
Mini, I understand how PIF works, and what its all about, but try to keep in mind, that the majority of the people that show up for Eric's weekly give-aways are from PIF. A lot of the PIFers like and use VS juices. I dont know exactly what Eric said, but I am sure it was along the lines of "if you dont like the juice, there are no refunds, so maybe go to PIF and trade"...i am sure that if Eric thought the juice was bad or tainted, he would never suggest that someone just pass it along. Of course, I am only going off what I know about Eric and was not privvy to the entire conversation between the OP and Eric.
I fully understand that some juice just does not agree with everyone. What is the best most awesome to one, is hated by another. Case in point, I can not stand the AC from TV...its weak and has a funny taste to me. Do I think its bad juice? Not at all. There are too many people who love it. More likely, the case is there is something in the mix that just doesnt agree with me. I think that is probably the case with the VS juice that the OP received. Being fresh made, the OP should let the juice sit for a couple days and then try it again. If he feels that the juice is really bad or tainted, then by all means, send it back for Eric to check/test.
I have to say I fully agree with mini_art on this. If a vendor is going to suggest PIF, perhaps ONLY do it after it's confirmed NOT bad.
Done this way, the vendor can even offer to have it shipped wherever the customer likes (since they have to pay to send it somewhere anyway.) This will save the person deciding to PIF it the 3rd shipping costs and will help the vendor show true character on both sides.
just my
- take it or leave it for whatever it's worth
Done this way, the vendor can even offer to have it shipped wherever the customer likes (since they have to pay to send it somewhere anyway.) This will save the person deciding to PIF it the 3rd shipping costs and will help the vendor show true character on both sides.
just my
- take it or leave it for whatever it's worth
Mutt I do agree, the juice is probably not bad, I know that many use VS juice, I have used it myself.
My point is, if you bought some eggs that you thought might be going bad, you cant really tell to look at them or smell them, but you think they could be bad.
You contact the grocery and they just tell you to give them away to a homeless shelter.
would you do it , or just pitch them.
I personally would pitch them.
My point is, if you bought some eggs that you thought might be going bad, you cant really tell to look at them or smell them, but you think they could be bad.
You contact the grocery and they just tell you to give them away to a homeless shelter.
would you do it , or just pitch them.
I personally would pitch them.
- Status
Similar threads
- Locked
