After being a smoker for many years, I heard of E-Cigs (SmokeAssassin, to be specific) on the radio, and knew I had to try it. I moseyed on over to my local smoke shop, and they happened to have a test model (N-Joy), so I hit it. I was amazed, other than the quick dissipation of the fog, it was almost a perfect emulation. However, I didn't have the $100 to invest, so I went home to do some research.
After finding this website, asking around, it appeared that the Joye 510 was the best way to go for my budget and preferences. I looked for a source, and Ruyan seemed to be a good deal, but the shipping was reportedly slow. After asking around a bit, I was pointed at InnoVapor as "the best place to get started" because of their "awesome service and quick shipping, as well as the prices!" So after a look'sie, the prices were indeed modest, and the site was recommended by a member, so I placed my order. The following chronicles my experience with InnoVapor.
On July 7th, around 10AM I placed my order for a 510 set. It was described on the website as the following:
So I went ahead and ordered it, as that was exactly what I and my roommate, co-investor and owner of the second unit, were looking for.
Nearly a week later, on July 13th, I emailed Innovapor to see where my package was at. Others had reported receiving a tracking number or shipping email, and I hadn't yet, so I emailed them the following:
On the same day, about 4 hours later (which is commendable,) I received the following response:
At this point, I was a bit discouraged, as I find 8-9 days to get a product in the mail stream very unacceptable. Addresses can be hand written, and postage likewise can be self-stuck. Regardless, things were what they were, and I decided I would stick it out, rather than ask for a refund or issue a charge back.
After getting antsy, I checked their website to see if they had updated anything, and noticed the particular set I ordered had been relabeled as the following:
Obviously, I became concerned about this and emailed them ASAP. The following email was sent on July 15th, at 4:30AM:
On the same day, at 11:41PM I received the following response:
Well there it was, I was put at ease. Also worth mentioning, I received a general email, that I assume was sent to all customers at the time, that nobody would be receiving the brass-banded atomizers, but rather the "new" joye model with 3x the lifespan! Figured I should be happily vaping no more than a week later!
I received my order from Innovapor from InnoVapor on July 18th, (10 days from ordering) and opened it up immediately. The unit seemed quality, they threw in some business cards and an extra 3ml bottle of EcoPure. However there was no charger, the units were dead after 2 puffs, and the atomizers were the brass band type. The type I was told I wouldn't be getting, because it was inferior..
Being very upset that I STILL couldn't enjoy vaping yet, and that Ruyan would have probably had everything here by now, I emailed InnoVapor the following on July 18th:
Later that day, I got the following response:
Over a week later on July 26th, I still had no new packages from InnoVapor.. So, feeling utterly raped as a consumer at this point, but still wanting to believe, I sent an email. Again.
I have wanted to have my mind changed since the moment this experience went bad, but I've lost faith. Needless to say, the business cards sent in the original package were tossed away, as I'll not likely be telling anyone about InnoVapor.
I will give them the fact that they email me back no more than a day after I contact them. However, I really don't see the point in rushed emails when they're full of lies. Let alone when you can't even devote the 15 minutes you spent emailing me lies, to shipping my package.
So, my rating of InnoVapor CURRENTLY, is as follows. This may change depending on if I EVER receive my charger/atty's.
After finding this website, asking around, it appeared that the Joye 510 was the best way to go for my budget and preferences. I looked for a source, and Ruyan seemed to be a good deal, but the shipping was reportedly slow. After asking around a bit, I was pointed at InnoVapor as "the best place to get started" because of their "awesome service and quick shipping, as well as the prices!" So after a look'sie, the prices were indeed modest, and the site was recommended by a member, so I placed my order. The following chronicles my experience with InnoVapor.
On July 7th, around 10AM I placed my order for a 510 set. It was described on the website as the following:
So I went ahead and ordered it, as that was exactly what I and my roommate, co-investor and owner of the second unit, were looking for.
Nearly a week later, on July 13th, I emailed Innovapor to see where my package was at. Others had reported receiving a tracking number or shipping email, and I hadn't yet, so I emailed them the following:
On the same day, about 4 hours later (which is commendable,) I received the following response:
At this point, I was a bit discouraged, as I find 8-9 days to get a product in the mail stream very unacceptable. Addresses can be hand written, and postage likewise can be self-stuck. Regardless, things were what they were, and I decided I would stick it out, rather than ask for a refund or issue a charge back.
After getting antsy, I checked their website to see if they had updated anything, and noticed the particular set I ordered had been relabeled as the following:
Obviously, I became concerned about this and emailed them ASAP. The following email was sent on July 15th, at 4:30AM:
On the same day, at 11:41PM I received the following response:
Well there it was, I was put at ease. Also worth mentioning, I received a general email, that I assume was sent to all customers at the time, that nobody would be receiving the brass-banded atomizers, but rather the "new" joye model with 3x the lifespan! Figured I should be happily vaping no more than a week later!
I received my order from Innovapor from InnoVapor on July 18th, (10 days from ordering) and opened it up immediately. The unit seemed quality, they threw in some business cards and an extra 3ml bottle of EcoPure. However there was no charger, the units were dead after 2 puffs, and the atomizers were the brass band type. The type I was told I wouldn't be getting, because it was inferior..
Being very upset that I STILL couldn't enjoy vaping yet, and that Ruyan would have probably had everything here by now, I emailed InnoVapor the following on July 18th:
Later that day, I got the following response:
Over a week later on July 26th, I still had no new packages from InnoVapor.. So, feeling utterly raped as a consumer at this point, but still wanting to believe, I sent an email. Again.
The same day, I received the following:
So what I was being told, was that as of Sunday the 26th of July, a total of 19 days after my order, it STILL wasn't totally shipped out. Wow. To sum up, it has been a total of 3 weeks and 2 days since my order, and still no charger, let alone the promised new atomizers..
I have wanted to have my mind changed since the moment this experience went bad, but I've lost faith. Needless to say, the business cards sent in the original package were tossed away, as I'll not likely be telling anyone about InnoVapor.
I will give them the fact that they email me back no more than a day after I contact them. However, I really don't see the point in rushed emails when they're full of lies. Let alone when you can't even devote the 15 minutes you spent emailing me lies, to shipping my package.
So, my rating of InnoVapor CURRENTLY, is as follows. This may change depending on if I EVER receive my charger/atty's.
Code:
Customer Service: 5/10 - Emails are quick, but full of lies.
Shipping Time: 3/10 - If you want your product within the month, better look elsewhere.
Product Quality: 7/10 - EcoPure comes in nice bottles, but the 'Throat Hit' is too much for me, and also of note is that my 'Menthol' flavor had no menthol in it.
Overall Rating: 5/10.
