I would be too maggie, sheesh. A little better communication is needed. Some customer goodwill would be to ship it 2nd day but not charge you for that upgrade. (HINT HINT)
I've gone from sad to seriously unhappy! I did call and they said no, they couldn't do that. So I decided to just suck it up and order another battery and some carts while I wait for the whole kit to come in. I got a confirmation email for my order on Tuesday, but I never got a shipping notification. I finally sent an email this afternoon, and it turns out they are HOLDING MY ORDER FOR 1-2 WEEKS because they are out of the blank carts. Come on. Seriously? They could have let me know this. Now I have to upgrade the blasted shipping to second day because I need the battery. I'm seriously unhappy.
When I see a person who has a ProVari and owns gallons of juice, that person has gone beyond the desire to quit, and into hobby territory. Once it becomes a hobby, it's very easy for people to recommend to smokers "Don't waste your time with that tiny thing. You need 3ml of juice at 6V or you'll never be happy".
So maggie, did you get your kit? How do you like it? I have a basic kr808 and I am wondering if it is any better.
Mr White- congrats on quitting from another St Louisan
At this point I am thinking there maybe a problem with the cartos and everything is on hold until they work out the kinks. But, who really knows with the silent treatment we are getting.
Maybe. Or maybe there just isn't anything left to say. They have said they were addressing customer service issues and that they were waiting on their order to be filled, packaged and shipped from China. Would it really make people happier if they said the same thing everyday?
I think most people feel this is a possibility but assumptions can make you look like an ....ever think its because the correct answers arent something they want to be known unless its absolutely necessary?
That fx leaf has no clue what to say about the cartos? since he isnt an inventor, but an advertisor? I think it just blew up in their faces, all the carto complaints... regardless of what chris reashured Redemtion with...
I definitely understand many people feeling this way - and I don't disagree. It's probably just getting embarrassing for them because no progress has been noted.You don't just (as a company) bail on the people you used to keep informed every day. I'd rather hear "working on it" every day than be left in the dark.
I could see if they were a company that never had a presence here at all, but Toni and Leaford were fixtures here. Now, nothing...
regards to no contact from China, hopefully the earthquakes off the coast of Japan are not impacting the shipments heading this way!
The problem tho is that it takes all of not even 1 min to make a quick post letting your customers know whats up. Whats disappointing is that its pretty clear both NYC and Leaford have logged into the forums several times in the past several days. Your telling me not one of them could make a post? This whole thing just feels odd. That week that the carto threads went up Leaford just up and vanished.
We got one not very explanatory post that had some incorrect information about the things going on inside the carto. I dono I'm just puzzled.