Hi friend, I just checked your ordered products SMOK G-PRIV 2 kit still under pre-order, manufacture feedback can finish the production at the late of this month, will update as soon as with news.
Need help on vapesourcing order
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I am Chinese myself, and the "big holiday" is the mid autumn festival that lasts for one day. If they want to excuse their slow shipping with a holiday, then how are they supposed to use that excuse when i placed my order all the way back in early september... Its been a month and some and the only progress is on the first day they told me my payment was accepted, its been a month but nothing has been shipped, and nothing will be shipped. All i want at this point is a refund of my money, if they dont give me a refund ill just call my credit card company because this is fraud. I usually give small companies alot of time to process payments and packages, but this is abusing my patience, and many others in this situation. At this point I have given up on receiving anything from this company.
Hi friend, so sorry for bringing you the inconvenience, it as the Chinese National day holidays + Mid-autumn festival holidays=named golden week you may know, our company closed during Oct/1st-Oct/8th. I just have replied you in PM, pls kindly check.
Lol @andrew172 I don't blame you one bit I have been waiting for two months for my first package to get here that I was told was in-stock and here's the funny thing. The other order that I placed is being shipped out now which is really sad. You know what I think I get my girlfriend knocked up and I bet anyone $100 that the baby will be delivered faster then my package. Bc at this point there should be no reason why they can't ship a simple silicone case and a white rainbow t-priv kit which @Verashu said would be available last month. I just glad I was able to get my black rainbow t-priv kit. I love the mod but this waiting is just ridiculous.
I ordered from them back on Sept 13 and never received email conformation or anything else. They took my money and disappeared. I still did not receive my order. Disputing it with PayPal.
STAY away from this store. Too many complaints.
STAY away from this store. Too many complaints.
Hi again. Have can it be the track and trace nr, are saing that it is delivered??Hi friend, I just checked your ordered products SMOK G-PRIV 2 kit still under pre-order, manufacture feedback can finish the production at the late of this month, will update as soon as with news.
Best regards
Hans Fogh Justesen
I had an issue back in April-June where it had been 2 months for me. Emailed them 4 times before they sent me back an email. Then ended up do a bad review of them on here and it took that and a handful of people responding before someone from the company reached out to me. Sent a couple emails back and forth and the order was on it’s way. Hope the issue gets resolved sooner than later. Last time I deal with a chinese company if I can help it.
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@Verashu
I bought a Smok V8 order #100040171
and was given a dead tracking number a few weeks ago. I really try to do business with smaller, newer companies myself but damn. Can you help out with this.
I bought a Smok V8 order #100040171
and was given a dead tracking number a few weeks ago. I really try to do business with smaller, newer companies myself but damn. Can you help out with this.
Hi @Anonymous User, I just sent you a pm, pls kindly check.@Verashu
I bought a Smok V8 order #100040171
and was given a dead tracking number a few weeks ago. I really try to do business with smaller, newer companies myself but damn. Can you help out with this.
Have ordered from this side. This is the second time I right here. Last I got told it's not have bin send, but I have a track and trace nr, and it says it have bin delivered. I hate to admit it, but I think this is a fake side
Order 100037723
Order 100037723
Hi @ricks, so sorry for bringing you the inconvenience, could you please help advise your order number?I will check it immediately.
Well, Find anything??? I'm done with them. I just want my money back. Pay pal is looking into this now. This is really bad service.
Who is this Verashu person? I ordered from them but they sent one wrong item and I have been trying to contact them for two weeks. I did get the order from the USA source, but I have no idea how to contact them. Verashu I have sent email and a message at your website, my order #100042888, you sent me a mini instead of a full size ELeaf iCare kit. Red. Can you fix this please?
JP
John Pinckney
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Fri 10/27, 10:13 PM
service@vapesourcing.com
My order #100042888, one of the red Eleaf iCare Kits, you sent me a mini by mistake. I do not want a mini. How do I get this mistake fixed and get what I ordered? Please advise. Thanks.
JP
John Pinckney
|
Fri 10/27, 10:13 PM
service@vapesourcing.com
My order #100042888, one of the red Eleaf iCare Kits, you sent me a mini by mistake. I do not want a mini. How do I get this mistake fixed and get what I ordered? Please advise. Thanks.
I had an issue with them not getting my stuff after 3 weeks. Finally got on here just as y’all did and someone contacted me then I PM them not to put all the business out there on the thread. It wasn’t until I contacted PayPal and put the issue on here and then it got resolved. I will never buy from them again just because of the terrible customer service.
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Sent from my iPhone using Tapatalk
I took the cellophane wrapper off the box before I realized it was a mini, but I have not taken it out of the box.
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Thanks for the picture, we are very sorry that our warehouse made a mistake.
Would you please send the wrong items to our USA warehouse? We will ask them send you the new package with correct items.
The shipping cost you gonna pay for the package, we will ask accountant transfer to your account.
the address of USA warehouse is :
2630 Walnut Ave. Ste. F
Tustin, Ca, 92780
USA
John Yan
Last edited:
Before I did anything your USA warehouse sent me the entire shipment again, 4 kits. I tried calling John Yan to find out what you want to do but the number you provided is incorrect. Tustin, CA is less than 100 miles from my home.
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