@ Newsunshine: Reply to ticket?

[SunRam]

Hi Newsunshine

I've always been very impressed with HC's customer service.

But this time I'm a little disappointed. I've submitted a ticket regarding a Ego C upgrade 1000mah battery, that stopped working, on the 11/08/2012, but have not received a reply yet.
Can you please check up on that for me.

Here is the link to my ticket:

Help DeskThanks in advance

 

[SunRam]

OK, never mind, i just received a reply from the helpdesk!

 

[impa]

Same problem! This is unacceptable! I entered my ticket on 15th of august. Still nothing!
Case Tracking ID: MDP-T9Y-RLM8

 

[newsunshine]

Same problem! This is unacceptable! I entered my ticket on 15th of august. Still nothing!
Case Tracking ID: MDP-T9Y-RLM8

i am very sorry for the delayed reply. I will check it tomorrow and reply to you asap.

 

[impa]

Thank You. As I understand You answer to everything alone? Well, You should ask someone to help You then, no offence

 

[newsunshine]

Thank You. As I understand You answer to everything alone? Well, You should ask someone to help You then, no offence

No. My colleague answers most tickets.

we get many tickets every day. I will answer tickets when she is busy.

We are looking for a new colleague who know Ecig and write English well, so we can answer tickets timely. but it is not easy to find a right one.

 

[impa]

Okay, then I understand and can wait. Anyway, since we are here, two people with same problem, I also would like to ask, does this problem with Ego Twist appear often? I mean that they are just shorting out.