No communications with Bloog

[slim66]

First I want to say thank starsong for her brave post. I too have wanted to make a similar post and starsong has inspired me as I want to support her post.

Next, I want to say that I love my Bloog MaxxFusion. I also understand that Bloog is experiencing a lot of growing pains and I sympathize with all the rough patches they are hitting. I really want Bloog as a company to be very successful. However, I too am worried about the comments about customer service and delays in notification of orders, etc.

I feel the threads about product concerns are left to themselves for too long with everyone speculating, and I feel it would help for Leaford (or someone from Bloog) to intervene early and often to at least eliminate some of the unknowns. This would also help to reduce the rancor by letting people know they encourage or appreciate the concerns being brought up, so others wouldn't feel the need to come to the defense of the company/product.

I believe that a consistent forum presence is important, possibly essential. Even as someone who understands that the company is going through growing pains and is overwhelmed with new orders, it bothers, and yes, even annoys me at times, when Bloog representatives disappear for a while without explanation. Or when they pick and choose which issues they will address.

Any incomplete or “laid-back” responses, or any communication from Bloog that does not indicate how seriously the company is taking the issues and what steps are being taken to resolve them, will not help the company’s reputation. At the end of the day, customers don’t really want to hear about the owner’s frustrations or the company’s internal problems. They want a professional response that indicates what the company is doing to solve the problems, how hard they are working to solve the problems, and how committed they are to resolving the customer’s problems.

I hope to be a long-term customer of Bloog, and I wish Bloog all the best and continued success.

 

[starsong]

Thank you both for your support, I really do appreciate it. It was a hard post to write without feeling like a traitor. But I feel better now that people I respect on here understand what I was trying to convey, and better still, agree

 

[slim66]

Thank you both for your support, I really do appreciate it. It was a hard post to write without feeling like a traitor. But I feel better now that people I respect on here understand what I was trying to convey, and better still, agree

Again, I thank you. I can imagine it was a hard post to write, as I've been struggling with the same hesitancy. Thank you for your courage. It has opened the door for others who feel the same.

 

[MichelleDen]

I wrote a thread about an issue..... no answer from bloog. Then some random person asks, in my thread, what he should buy for first purchase and NYC comes along, answering hi q, in my thread, but not mine... That did it... not only did i pay 29 bucks, instead of the 15 i could have gotten Nhalers for, to get the bloog.. but also my customs fee for 60 bucks ekstra... and out of what 4 threads, I think one got an answer or response from bloog..
If i write an yepii LOOOVE MY BLOOG, blabla Id bet my freakin customs fee, I'd get multiple responses..
Dont care about looking like a traitor. Bloogs tryin to get sole dealership on these things.. Thats why they hype it up into the clouds.. Horisontal cartos were available in november at Liberty-flights. But bloog let you believe it was theyre baby..... (ya thats why nhalers got them too right....) and the pcc.. and the batts.. haha ya Leaford is the godfarther of vaping? Nope hes just really good at advertising. As another vendor told me in a pm: well I'll just say he's very good at what he does...
As consumers we should try and make shure new and improved gear gets out to EVERYONE... not keeping a fake relationship with a company whos sole intent is to make money of you..they all are..Just how it is. How could any of you be traitors, when the company you feel bad for started youre relationship with deciept? Its just a store guys. Think they wouldnt take my money even after this post? Hell ya they would..
I'm sorry though.. we had fun here..but damn it if I'm sitting still while a company trys to make shure they are the only ones who can sell the things i like the most.
If bloog gets an EU vendor and i cant get it anywhere else, Ill still buy bloog. Regardless of what i think of them.. cus its just business. I want my product. Dont have to be friends with them.. But.. if theres any other place to get it , I'll go there.. Not supporting this hype way of doing business if i can help it..

 

[Rift]

Well I'm glad I'm not the only one who feels this way. I refrained from posting in this one due to my other popular thread stirring up the waters enough already. But I'm going to say well said Star and Slim, I totally agree with the two of you. Communication with the customer should take priority over almost anything. Leaving people in the dark just turns them off. I'm pretty patient when it comes to these things and understand the logistics behind it, and things do go wrong. But its important to let us know about things like product changes (like this new mystery battery still unsolved) and give feedback to people when certain concerns are expressed. I'm still patiently waiting a serious response towards my thread which I think shows some valid well documented information.

Its pretty clear one of the most annoying things for everyone is this order confirmation email. I personally haven't had an issue with receiving them but they can take a day or two to come in. This really should be setup to be instantaneous, and I mean instantaneous not 1 2 5 10min or a day later. Pretty much even the most basic of stores online have this, and its a comfort the customer needs when they have just laid there money out for something. I hope this is something that you new site will feature. BTW the batteries section has quite a few bugs that can leave the customer wondering wtf is going on?

Growing pains suck and its pretty clear your product has sparked a lot of attention and interest. But if you can't currently supply enough for the demand, you have to let people know about it in a more realistic manner. Leaving people hanging around scratching there heads is no fun =/

 

[Kingfish]

They took my money out of my account 11 days ago,as of today i dont have my order or any response from e-mails!!!!!

I called Bloog with NO BODY HOME

MABE ITS TIME TO REPORT TO SOMEBODY

 

[uba egar320]

They took my money out of my account 11 days ago,as of today i dont have my order or any response from e-mails!!!!!

I called Bloog with NO BODY HOME

MABE ITS TIME TO REPORT TO SOMEBODY

Sucks that you're having a bad time with them dude. Like everyone says, they are having some issues that do need to be addressed. Have you tried the product yet? Or is this your first order?

 

[Kingfish]

This is my first and last order

 

[Kingfish]

As it stands now i would just like to have my money back !!

 

[uba egar320]

Hate to hear it. It's not to often that a product comes out that makes vaping easier. I've never used one of the batteries, but their carto is the one to beat right now.

 

[DawnsDone]

I agree with everyone. And certainly no one should have a fear of feeling like a traitor! As you said you love the bloog mf it's just the cs that is seriously lacking. It is, if we hide from that issue how will it improve?

For example: I got a defective product from cignot, I emailed them and told them my passthru wasn't working. Within 7 minutes I had a tracking number in my email to alert me a new one was one the way, with a enveolope postage paid to mail back the other. Cignot is a small company of just a few ladies and they are quite busy. But I was so impressed that I will not go anywhere else for ego supplies because how can you beat that?

Now bloog: got a defective product in the mail saturday and emailed them. Yes I know they're closed weekends and that's fine. So monday comes I got an answer at 3:30 in the afternoon saying sorry they are out of those items so cant replace it what do I want to do? I emailed back right away. Today tues, no reply yet. Now that's not exactly bad cs but it's by no degree great. And at this rate, with one email a day it'll probably take a few days just to work this out.

Also, I really think in all cases, not just e-cig, but if you get a product that is not working upon arrival you really should not have to pay to send it back. I know its just a few bucks, but that is a cost the company should pay for.

I really am enjoying the bloog to no end this ecig is better to me than the ego or tank hands down. I LOVE the bloog, but if cs is going to be a problem I wouldn't stay with them. And I said if, I am not having a bad experience yet, just slow.

I think it depends on whats important to the person. Some ppl don't mind dealing with customer service issues and delays to get the specific product they want. I am one of the other customers who take into consideration customer service when deciding to do business with a company. I always get the broken stuff lol always, so that's important to ME.

 

[uba egar320]

I agree with everyone. And certainly no one should have a fear of feeling like a traitor! As you said you love the bloog mf it's just the cs that is seriously lacking. It is, if we hide from that issue how will it improve?

For example: I got a defective product from cignot, I emailed them and told them my passthru wasn't working. Within 7 minutes I had a tracking number in my email to alert me a new one was one the way, with a enveolope postage paid to mail back the other. Cignot is a small company of just a few ladies and they are quite busy. But I was so impressed that I will not go anywhere else for ego supplies because how can you beat that?

Now bloog: got a defective product in the mail saturday and emailed them. Yes I know they're closed weekends and that's fine. So monday comes I got an answer at 3:30 in the afternoon saying sorry they are out of those items so cant replace it what do I want to do? I emailed back right away. Today tues, no reply yet. Now that's not exactly bad cs but it's by no degree great. And at this rate, with one email a day it'll probably take a few days just to work this out.

Agreed. It for sure needs to be addressed.

 

[2xchapter]

With bloog you NEED to call them in order to get any answer. still love the mf though..

 

[Frick]

I have nothing personal against anyone at Bloog. In fact, they all seem like very nice people; Leaford is in China which is remarkable to me, as he has first-hand knowledge of the manufacturing process, input in engineering, etc. NYC seems like a very nice lady and is the face of Bloog on this forum, and a nice part of the community.

But I have to agree that communication is all but lost here. We went from "Juice is coming -- help us design a label" and "We need a signature ticker!", both very popular threads that had remarkable help from the users themselves and fantastic results, to the Trifecta announcement that had people excited, to the "carto disassembly" threads...and suddenly it seems communication died.

I understand Leaford is in China, and it's not easy to find the time...but it's been a bit long to answer some of the questions posited here, questions that have caused more than one forum user to look elsewhere for their cartos.

Compounded with the CS problems, I feel a bit like the wheels are coming off the cart.

I'm rooting for you Bloog. You have the best analog-replacement e-cigarette available, IMO, and although I can buy my stuff elsewhere, I tend to root for the smaller companies, because I own one myself. I wish you all the best of luck. It all starts with communication with your customers (something you had in spades just a short time ago)...and I don't think it's a huge surprise to see people wondering exactly what happened.

 

[trichman]

I agree with these posts about communication. Earlier in the thread, a post from Mike indicated Chris was attempting to answer all calls and emails the same day. Obviously, that is not happening. Like Frick said, it feels like the wheels are coming off. Bloog is competing in a sector where ecf plays a large role and all the suppliers I deal with are constantly active in responding to questions and issues regardless of their size.

There are quite a few posts about cutting Bloog some slack and I agree to a point. I have a hard time feeling sorry for someone that I am paying for a service or merchandise especially after they have taken my money.. It takes a thick skin to survive in this market.

I am rooting for Bloog. I credit them with helping me to give up analogs. I hope things stabilize soon and we can all talk about our positive experiences again.

 

[ko josen]

Yeah it does seem shady doesnt it? I like to assume that since chinese new year is over and bloog in america got stock in that they're all busy. Customer service seems to be under staffed which is a bad idea considering how popular the thing is. Definitely should've hired two Chris'

 

[lo thatch]

Yeah it does seem shady doesnt it? I like to assume that since chinese new year is over and bloog in america got stock in that they're all busy. Customer service seems to be under staffed which is a bad idea considering how popular the thing is. Definitely should've hired two Chris'

Hiring two Chris' is not a bad idea. But as someone who owns their own business I work 24/7 to keep customers happy. If that means working evening and weekends so be it. Someone should be stocking, answering e-mails or returning phone calls beyond Monday to Friday 9-5. JMHO

 

[pmos69]

I have nothing personal against anyone at Bloog. In fact, they all seem like very nice people; Leaford is in China which is remarkable to me, as he has first-hand knowledge of the manufacturing process, input in engineering, etc. NYC seems like a very nice lady and is the face of Bloog on this forum, and a nice part of the community.

But I have to agree that communication is all but lost here. We went from "Juice is coming -- help us design a label" and "We need a signature ticker!", both very popular threads that had remarkable help from the users themselves and fantastic results, to the Trifecta announcement that had people excited, to the "carto disassembly" threads...and suddenly it seems communication died.

I understand Leaford is in China, and it's not easy to find the time...but it's been a bit long to answer some of the questions posited here, questions that have caused more than one forum user to look elsewhere for their cartos.

Compounded with the CS problems, I feel a bit like the wheels are coming off the cart.

I'm rooting for you Bloog. You have the best analog-replacement e-cigarette available, IMO, and although I can buy my stuff elsewhere, I tend to root for the smaller companies, because I own one myself. I wish you all the best of luck. It all starts with communication with your customers (something you had in spades just a short time ago)...and I don't think it's a huge surprise to see people wondering exactly what happened.

Post of the day award
+1

 

[ko josen]

Hiring two Chris' is not a bad idea. But as someone who owns their own business I work 24/7 to keep customers happy. If that means working evening and weekends so be it. Someone should be stocking, answering e-mails or returning phone calls beyond Monday to Friday 9-5. JMHO

Although it is nice, I don't feel it's necessary to be anything more than M-F 9-5(it is respectful to the worker). However it's necessary to function smoothly according to work load or there should be a redesign. In the end everyone agrees that an email a day, if that, sucks. Hopefully someone making the decisions reads this thread and take appropriate actions. + on the Frick post

 

[beachpuff]

I understand Leaford is in China, and it's not easy to find the time...but it's been a bit long to answer some of the questions posited here, questions that have caused more than one forum user to look elsewhere for their cartos.

Compounded with the CS problems, I feel a bit like the wheels are coming off the cart.

I'm rooting for you Bloog. You have the best analog-replacement e-cigarette available, IMO, and although I can buy my stuff elsewhere, I tend to root for the smaller companies, because I own one myself. I wish you all the best of luck. It all starts with communication with your customers (something you had in spades just a short time ago)...and I don't think it's a huge surprise to see people wondering exactly what happened.

+1

I was able to buy a blue bloog off a member of this forum, and I was really surprised by how much I like it. I love the feel of it, the color is way cooler than in the picture, and I do like the cartos (BTW using KBV 60/40 VG/PG with no problems so far).

But I, too, have been wondering where is Leaford - I mean I know he's in China but others have been able to communicate while over there. The carto issues, the cs issues, the batteries have changed issues - I'm pretty sure these things are not Toni's area of expertise, which is why she hasn't been responding.

It would have been nice to have a bloog cs rep on here to help out. I'm just really surprised that Leaford has not been here to put out at least the carto fires. I'm not trying to badmouth bloog - I have one, and I'd like to get more, but as several people have stated, I would appreciate reassurance that the wheels are not coming off, and that our concerns are being taken seriously.