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Because it took about four e-mails for a reply and then "how can I help you" was not exactly a helpful response.
I also have left my phone # on several e-mails and no calls. As someone who owns their own business I find this totally unacceptable.
@lo thatch
I completely agree with you. From what it sounds like, most people on here have had EXCELLENT customer service with Bloog so it is completely understandable that they are no sympathizing with you. I, on the hand experienced what you are going through and it is not acceptable what so ever. In fact, your experience sounds worse than mine. I actually received an email about 3 days later and responded within minutes of receiving it BUT didn't get another reply until the following day.
I feel your pain. I am certain they will fix these issues but I KNOW something can be done temporarily to satisfy the new customer.
I completely agree with you. From what it sounds like, most people on here have had EXCELLENT customer service with Bloog so it is completely understandable that they are no sympathizing with you. I, on the hand experienced what you are going through and it is not acceptable what so ever. In fact, your experience sounds worse than mine. I actually received an email about 3 days later and responded within minutes of receiving it BUT didn't get another reply until the following day.
I feel your pain. I am certain they will fix these issues but I KNOW something can be done temporarily to satisfy the new customer.
In all fairness I need to let you all \ know that I have finally received an e-mail from Chris at Bloog with an apology.
I believe my CS issues are now resolved to my satisfaction. The original person I had e-mail contact with there weeks ago is no longer employed by Bloog and I believe that was part of the problem.
I believe my CS issues are now resolved to my satisfaction. The original person I had e-mail contact with there weeks ago is no longer employed by Bloog and I believe that was part of the problem.
Good for you and bloog..
I know about a year ago when I was ordering from them on 2 different occasions they called me out of the blue about my order. Once I answered and once I got a vmail and called back, got the person that called me. Sometimes things happen, sounds like they took care of you though
I know about a year ago when I was ordering from them on 2 different occasions they called me out of the blue about my order. Once I answered and once I got a vmail and called back, got the person that called me. Sometimes things happen, sounds like they took care of you though
To be fair, Bloog is a small outfit. CS folks are typically an overworked, underpaid, and grossly under appreciated bunch. They are probably swamped fulfilling new orders, so one has no idea how many people are "in line" before them. Keep in mind that "flaming" CS, when they are probably doing the best they can, is very stressful and disheartening. They take that home with them. It's amazing how bitter and jaded some of the nicest and most helpful CS people can be when they take their "game face" off.
"Hey Toni,
All Bloog orders have a confirmation sent out within (1) business day from receipt of order. We are currently in the process of updating the site & the back end system to make this function automatic. Currently, it is manually activated on a daily basis. Quite frequently, these confirmations may get caught in spam filters, but every order gets a confirmation.
We receive approximately 45 – 50 e-mails or phone calls on a daily basis & that volume is rising. The Customer call/e-mail volume is in direct correlation to stock status. The more items we are out of stock on, the more phone calls we have to make to advise Customers. Additionally, as we develop our “Waiting List” of Customers that are waiting for products, they call periodically for updates. Chris is making every effort to respond to every call or e-mail every day.
Please post this info on the ECF!
Thank you.
Mike Coughlin"
All Bloog orders have a confirmation sent out within (1) business day from receipt of order. We are currently in the process of updating the site & the back end system to make this function automatic. Currently, it is manually activated on a daily basis. Quite frequently, these confirmations may get caught in spam filters, but every order gets a confirmation.
We receive approximately 45 – 50 e-mails or phone calls on a daily basis & that volume is rising. The Customer call/e-mail volume is in direct correlation to stock status. The more items we are out of stock on, the more phone calls we have to make to advise Customers. Additionally, as we develop our “Waiting List” of Customers that are waiting for products, they call periodically for updates. Chris is making every effort to respond to every call or e-mail every day.
Please post this info on the ECF!
Thank you.
Mike Coughlin"
THERE'S A WAITING LIST?!?!?!?!
Now you tell me, put me on the list for the mini-mini!
Now you tell me, put me on the list for the mini-mini!
There's something erroneous with their email confirmation system because I made an order on 3/6/2011 and I have not yet received a confirmation email. It did not arrive in my "Junkmail" either. I see the bank transaction went through on yesterday so, I'll be patient and wait on the package.
Guys you are obsessing chill out. they are a small company with growing pains. Give them a break and yourself one. They will get to you when they can, and when they are able to contact you its great customer service! I have had to wait a few days for a response myself, and when they responded they worked everything out perfectly. They are awesome, and once they grow into their "bigger shoes" things will be fine. Give them time they aren't are fortune 500 company.
I almost missed their email because it doesn't come from bloog or bloogplanet or maxxfusion. Look for an email from cs@weblogixx.com Very confusing for new cutomers to their site
I'm not bashing bloog (yet, waiting to hear about my own issue lol) BUT that ^ is not good customer service.
AND I have to add, I've ordered from cignot, kick bass vapor, tasty vapor, who are by definition SMALL and they answer all emails and issues the same day in my experience. That's how the small guys get big, GOOD customer service.
Right now I love the maxx fusion, but I do have an issue with a defective product I got and honestly if I have to wait a "few days" for a response I'll go elsewhere after. CS is a huge part of why I order from a certain company or not. I want to know that if there's a problem or issue they CAN be reached in a relatively quick manner.
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Can't even quote the whole sentence.... Okay let me repeat for you DawnDone. I have had to wait a few days for a response myself, and when they responded they worked everything out perfectly. Actually they went beyond that... they made up for the time by exchanging fusion cartomizers for maxx fusion. which saved me about 20 dollars. Idk about you but to me that's excellent customer service. You need to chill out and wait like everyone else. they are trying and will get to you when they can. Once they get over the growing pains everything will be smoother. give them a break.
Okay so they should be open 24/7 to answer your email? i guess they need to hire 10 illegal mexicans and pay them 1 dollar an hour to respond to your emails. Yeah a few days is excessive, but chill out its not like they are going to ignore you.. im sure they are working on upgrading their systems.
Okay so they should be open 24/7 to answer your email? i guess they need to hire 10 illegal mexicans and pay them 1 dollar an hour to respond to your emails. Yeah a few days is excessive, but chill out its not like they are going to ignore you.. im sure they are working on upgrading their systems.
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There. I left the entire quote that time, but STILL after ordering from them and then not getting a response for A FEW DAYS is simply not acceptable to me. Maybe it is acceptable to you, doesn't make it so to me. If I drop $200+ on a site and don't get a response within 24 to 36 hours I will go somewhere else.
Actually if I spend $10 on a site and dont' get a response for a few days, that's still a problem.
I've been a internet shopping addict for quite sometime, I don't think I've ever waited more than 36 hours for a response ESPECIALLY when it's a small company.
Now as far as "giving them a break". I have not said anything bad about bloog and I love their cig and HOPE to do much more business with them, I was simply referring to your quote of waiting a few days for a response and THEN they'll make it right isn't good for ME (and you'll find the same true for many).
I was just giving my opinion on what I expect with cs from any company. There's really no need to be so nasty. This place is for discussion.
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I've been on the verge of saying the same thing as Dawn. I type it then wimp out. First I'll say that I really really like the carto flavors and standard battery. I've been patiently waiting for the restocking so I can order another battery.
But I'm also a little worried that this new found love is shooting themselves in the foot when it comes to communication. I've seen so many complaints about non-responsiveness. Most being that there is no confirmation of order, and the other is the inability to reach them by phone & email. Yes, today there was finally a post trying to explain how short-handed they are to handle the volume. Finally.
And I will add another -- the presence here is sporadic. A good example of that was the concern, questions and downright fear about the materials used inside the carto. Days went by before anyone acknowledged it had been read, and 2 weeks later there has still been no attempt to answer. And there have been other examples of threads with lots of questions and customers growing more and more unhappy.... but it is met with silence. It gives the impression of indifference.
Instead of letting things snowball like that, it would be nice to have someone checking here daily, and maybe handle some of the issues quickly here rather than making everyone wait, then get impatient, then get angry. I wish Leaford would get his PC fixed, as he helped a lot with the communications.
I really hate to see this happening. I want them to succeed for my own selfish reason -- I like the product!! If it tanks from mismanagement it would be a shame. And until I start to see things turn around I cannot recommend them to friends just starting in their vaping adventure. I'm afraid it would turn them off completely. As for me, I will patiently wait and hope they don't run out of 555 and continue to have fun in the "Ignore" thread.
But I'm also a little worried that this new found love is shooting themselves in the foot when it comes to communication. I've seen so many complaints about non-responsiveness. Most being that there is no confirmation of order, and the other is the inability to reach them by phone & email. Yes, today there was finally a post trying to explain how short-handed they are to handle the volume. Finally.
And I will add another -- the presence here is sporadic. A good example of that was the concern, questions and downright fear about the materials used inside the carto. Days went by before anyone acknowledged it had been read, and 2 weeks later there has still been no attempt to answer. And there have been other examples of threads with lots of questions and customers growing more and more unhappy.... but it is met with silence. It gives the impression of indifference.
Instead of letting things snowball like that, it would be nice to have someone checking here daily, and maybe handle some of the issues quickly here rather than making everyone wait, then get impatient, then get angry. I wish Leaford would get his PC fixed, as he helped a lot with the communications.
I really hate to see this happening. I want them to succeed for my own selfish reason -- I like the product!! If it tanks from mismanagement it would be a shame. And until I start to see things turn around I cannot recommend them to friends just starting in their vaping adventure. I'm afraid it would turn them off completely. As for me, I will patiently wait and hope they don't run out of 555 and continue to have fun in the "Ignore" thread.
Is there really a waiting list! Wtf! Please get me on it lol..I will loose my noodle if I wait and then they run out! Patiently waiting over here checking the stock thread and site daily. Can barely wait..
Well stated. When I bought into this system, it was because Leaford was here answering questions. Now...
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