I haven't wanted to do this, but where lot's of folks have been having problems with PS I don't see the harm anymore speaking of my experience so far with PS.
back just before the move from CA to TN I placed my first order ever with PS.
Order # 10184 placed on 2/22/2009
being a long haul truck driver it take's me a while to pick up any packages/mail anyway 3 day's after finally picking up my order my cigar did the "supernova" thing and died. also I had a pen style battery and battery charger fail.
When I went to contact PS they were in the middle of there move to TN, So i waited till they reopened to try to contact them about my issues.
tried the contact form from there website no response for several days tried again still no response.
poked my head in these forums and found the "info@puresmoker.com" customer service email address.. shot them and email about my problem and finally did get a response. it was a note asking for confirmation that I was having problems with 1 cigar atomizer,1 penstyle batter and charger. I emailed back quickly that yes they had correctly summarized my problem hardware.
No. response waited 2 days emailed again still have not heard from them yet. I emailed a 3rd time asking for some indication of there intention's regarding my bad hardware... am still waiting for some kind of response.
I pretty much have given up on any chance of getting my stuff replaced. If I am wrong and I am contacted by ps I will update this post and Sing there praises of course.
But so far there customer service really sux.. If my hardware is not replaced, PS won't be seeing any more of my $$$$$. I am sure I will be able to find a supplier that will take care of there customer's in a more professional manner.
it's to bad really, this kind of thing is a shame to see happen to a growing business.
back just before the move from CA to TN I placed my first order ever with PS.
Order # 10184 placed on 2/22/2009
being a long haul truck driver it take's me a while to pick up any packages/mail anyway 3 day's after finally picking up my order my cigar did the "supernova" thing and died. also I had a pen style battery and battery charger fail.
When I went to contact PS they were in the middle of there move to TN, So i waited till they reopened to try to contact them about my issues.
tried the contact form from there website no response for several days tried again still no response.
poked my head in these forums and found the "info@puresmoker.com" customer service email address.. shot them and email about my problem and finally did get a response. it was a note asking for confirmation that I was having problems with 1 cigar atomizer,1 penstyle batter and charger. I emailed back quickly that yes they had correctly summarized my problem hardware.
No. response waited 2 days emailed again still have not heard from them yet. I emailed a 3rd time asking for some indication of there intention's regarding my bad hardware... am still waiting for some kind of response.
I pretty much have given up on any chance of getting my stuff replaced. If I am wrong and I am contacted by ps I will update this post and Sing there praises of course.
But so far there customer service really sux.. If my hardware is not replaced, PS won't be seeing any more of my $$$$$. I am sure I will be able to find a supplier that will take care of there customer's in a more professional manner.
it's to bad really, this kind of thing is a shame to see happen to a growing business.
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