Defective product, no action from PS - 3 months and counting

[blsrx10]

I feel bad to post this in a public forum, especially since i've read and keep reading good things about puresmoker on this very same forum, but my order which i placed on Feb 21st just about when PS was moving to a different state came with a defective atomizer (bad timing?).

I've been sending emails over and over to their customer service and sent a few PMs to Daniel as a few suggested on this forum all in vain.

My order number was 10077 and included a DSE901 which was defective. Is there anyone from PS who can help and look into this matter? I wonder since most of you talk about a great experience with PS, why am I not seeing any of it?

 

[Lane]

I used this email yesterday and got a response within 2 hours: info@puresmoker.com. Hope this helps ya out, good luck....

 

[blsrx10]

I used this email yesterday and got a response within 2 hours: info@puresmoker.com. Hope this helps ya out, good luck....

I resent another email to this address, let me see how it goes. Thanks.

 

[Lane]

I resent another email to this address, let me see how it goes. Thanks.

Not a problem, I hope you get your problem resolved 3 months is a long time..Best of luck...

 

[CaSHMeRe]

hey bls ...

Casey should be able to take care of you. If you got a ticket # via email, post it so I can make sure Casey follows up with it

Thanks

 

[Casey@PS]

All taken care of! Check your email

 

[blsrx10]

Looks like i'm finally getting the replacement, better late than never!! Thank you Puresmoker, Casey and CashMere!!

 

[Mesa]

Looks like i'm finally getting the replacement, better late than never!! Thank you Puresmoker, Casey and CashMere!!

Just think, all you had to do was air it in a public forum to get some action!

 

[Casey@PS]

Just think, all you had to do was air it in a public forum to get some action!

Actually, it appeared that he had been messaging an email account of ours that was no longer active since our ticketing system has been in place. If anyone else is having this problem, please submit a ticket through our website, or message info@puresmoker.com. Daniel@puresmoker.com, Steve@puresmoker.com, and Joanna@puresmoker.com have not been active since the beginning of March!