Nothing working now...Just received yesterday.

[Frick]

Edit: Whatever gremlin or defect caused this issue now seems to be resolved. Unfortunately I cannot explain how, but both of my batteries are now charged, and the PCC seems to be operating as it should again.



Got my mini-PCC, two batteries and 10 cartos in the mail yesterday. Batteries were showing a full charge on the PCC, so I started vaping with the red battery. I was loving it, as my other posts here will attest.

Red battery lasted very long. When it died, I started using the silver battery, and put the red battery into the PCC to charge. Silver battery died in no less than half an hour. Red battery charged in PCC overnight; this morning it lasted only about an hour before dying. Silver battery into PCC, will not charge. Shows no charging indicator on PCC, and ash-LED blinks three times after a few seconds.

Red battery back into PCC, does the same thing as silver battery: shows no charging indicator (it did last night), battery LED blinks three times after a short time.

PCC fully charged, was plugged into computer all night and for most of today. Showing full charge on PCC.

Neither battery will charge. Used 2 different cartos but didn't empty either one (trying flavors), didn't drip and everything is brand new from Bloog, although the silver battery wasn't wrapped in Chinese plastic when I got it; it was loose in the box "bare".

So, I obviously can't use anything, as neither battery will charge. Very disappointed. This thing is an absolute pleasure to vape, but unfortunately I cannot do that.

Anyone have any ideas?

 

[leaford]

Well, the first thing I have to ask is whether you are entering charging mode on the PCC? When you put it in, you have to then press and hold the button for about three seconds. The e-cig batt's LED will light up and stay lit, and the LCD display will show the charging status for the e-cig on the left.

 

[slim66]

Anyone have any ideas?

Have you tried contacting customer service? That is usually a good first step.

From bloogplanet.com site:
CONTACT US BY PHONE
(877) MY-BLOOG
Monday - Friday
9:00AM - 5:00PM EST
Please feel free to contact us by Phone for ordering and general questions. Please keep in mind that email is still the best alternative for detailed questions, as you will typically receive a more thorough response.

CONTACT US BY EMAIL
contact@bloogplanet.com
Monday - Friday
9:00AM - 5:00PM EST
The easiest way to get in touch with Bloog, LLC is via email.

 

[Frick]

Well, the first thing I have to ask is whether you are entering charging mode on the PCC? When you put it in, you have to then press and hold the button for about three seconds. The e-cig batt's LED will light up and stay lit, and the LCD display will show the charging status for the e-cig on the left.

Yes, I know to press the button. I was able to charge the red battery overnight (the LED on the battery stayed lit, the PCC indicated it was charging the battery). It worked for only an hour this morning, and now neither battery will take a charge. I insert the batter, press the button, and the charging bars go from the right (PCC charge) to the left (battery charge), but the battery charge indicator doesn't flash like it did last night (the last bar flashing to indicate it's charging), the LED on the battery stays lit for a moment and then flashes three times, and all lights go out.

I just tried removing the PCC battery for a while, hoping maybe the PCC would "reset" and start charging the batteries again, but no go. Neither battery will charge. Both do the same "lit for moment, three flashes, then out" routine.


Slim, thanks, but it's Saturday and I was hoping I was missing something obvious. At this point, I guess it's all going to have to go back (minus the cartos that aren't returnable), because nothing will work as it stands.

 

[nycsublimegirl]

Which PCC do you have? the mini or the 78mm?

If its the 78mm I would say its the pcc thats defective....and we can rush you out a usb charger till we can replace the pcc... if its the mini...you have to hold the button down for 3 seconds before it begins to charge the batts....

Yes, I know to press the button. I was able to charge the red battery overnight (the LED on the battery stayed lit, the PCC indicated it was charging the battery). It worked for only an hour this morning, and now neither battery will take a charge. I insert the batter, press the button, and the charging bars go from the right (PCC charge) to the left (battery charge), but the battery charge indicator doesn't flash like it did last night (the last bar flashing to indicate it's charging), the LED on the battery stays lit for a moment and then flashes three times, and all lights go out.

I just tried removing the PCC battery for a while, hoping maybe the PCC would "reset" and start charging the batteries again, but no go. Neither battery will charge. Both do the same "lit for moment, three flashes, then out" routine.


Slim, thanks, but it's Saturday and I was hoping I was missing something obvious. At this point, I guess it's all going to have to go back (minus the cartos that aren't returnable), because nothing will work as it stands.

 

[Frick]

Which PCC do you have? the mini or the 78mm?

If its the 78mm I would say its the pcc thats defective....and we can rush you out a usb charger till we can replace the pcc... if its the mini...you have to hold the button down for 3 seconds before it begins to charge the batts....

It's the mini PCC with the sliding cover (for 65mm batteries).

I attempted to reset the PCC again by removing the battery and letting it sit for a while (this kind of thing works with a lot of electronics that are acting strange; cameras, cell phones, etc.. I never write something off without taking the battery out for a while and replacing it). When I return the battery to the case, it shows a full charge.

Now here's the revelation: IT LOOKS LIKE IT'S NOW CHARGING MY RED BATTERY! The charging bars on the left are now flashing like they should, and the LED on the battery stays lit.

I'm not sure if there was some electronic hiccup at play here, but I'm keeping my fingers crossed that this works. The more I think about it, the little button might be bad, because I was pressing and holding it for a long time and it wouldn't enter "charging" mode. I don't want to take the red battery out to test the silver battery right now, because if the red one charges I'll get almost the whole night of vaping out of it, and I won't resort to analogs (I haven't fully quit yet).

Wish me luck!

 

[leaford]

It's the mini PCC with the sliding cover (for 65mm batteries).

I attempted to reset the PCC again by removing the battery and letting it sit for a while (this kind of thing works with a lot of electronics that are acting strange; cameras, cell phones, etc.. I never write something off without taking the battery out for a while and replacing it). When I return the battery to the case, it shows a full charge.

Now here's the revelation: IT LOOKS LIKE IT'S NOW CHARGING MY RED BATTERY! The charging bars on the left are now flashing like they should, and the LED on the battery stays lit.

I'm not sure if there was some electronic hiccup at play here, but I'm keeping my fingers crossed that this works. The more I think about it, the little button might be bad, because I was pressing and holding it for a long time and it wouldn't enter "charging" mode. I don't want to take the red battery out to test the silver battery right now, because if the red one charges I'll get almost the whole night of vaping out of it, and I won't resort to analogs (I haven't fully quit yet).

Wish me luck!

Hmmmm, sounds hopeful. If it does turn out to be "just" a defective button, I'd request that you return it anyway so I can use that in our efforts to improve and prevent future problems.

But I still also need to ask the second troubleshooting question; does your PCC's battery connection have two short prongs, or one short and one long? If it has two short prongs, full stop. That's the problem. Which would make number 4. Or 5, I'm losing track. It's a known issue which was supposed to have been fixed on all of them before it shipped, but a handful so far have been found that slipped through. If that's the case, same solution, please return it for exchange.

Honestly, I'm betting you've got two short prongs. A bad button is possible, but it would be a first.

 

[leaford]

Oh, and we will do whatever it takes to keep you from resorting to analogs. That's always our first priority.

 

[Frick]

Update (sorry, I went out to dinner): The red battery charged up just fine, and has been fine since I took it out of the PCC at around 7:00pm. I put the silver battery in the PCC and it seems to have charged fine, too, although I'm not using it at the moment.

On the prong question: the center prong is definitely slightly longer than the "outside" prong, so I guess that isn't the issue. Funny thing, though, I was looking at those prongs earlier when I was having trouble, and I remember thinking they were the same length. When I read your question about the prongs, I was sure they were the same length before I even looked. Do they sometimes get stuck? Maybe that was the issue.

The button seems fine now. Before I was holding it down a lot longer than the three seconds required for charging and it wasn't kicking over into charging mode. Now it does it just fine.

I'm not sure what gremlin was living in the PCC, but I think I removed him somehow.

As it stands, everything seems fine now. I'll give it a few days and see how it goes. If it crops up again, I'll post in this thread.

Oh, and we will do whatever it takes to keep you from resorting to analogs. That's always our first priority.

I really appreciate that. It's nice that someone so closely involved in the manufacturing of these is on these forums to offer help. Thanks. The BMF is the only thing that has me not craving a cigarette. I have a 501 kit, and an eGo kit, and a bunch of different juices, but something about handling a cig-style mini makes me not miss smoking at all. The vapor and TH are both great, and the battery life is incredible (now that it's working again, that is). I had to drip on 501 attys to get the kind of vapor and TH I get from the BMF. The carts could never do this. I never wanted an automatic switch, but this thing is perfect. Even with the problems, I'm sold on this system.

I updated the first post so this doesn't look like a huge negative, and I'll keep this thread updated if I have further issues.