Just my $0.02 fwiw, their CS is really good. I've found them immediately responsive and helpful, but I always call. Never email. Reminds me of Benchmade KC. On the forums (every once in a while), lol, someone chimes in, "They never responded to my email", "I heard they have good CS, what's goin' on?" - Benchmade's CS is among the best in the industry - Someone always tells 'em to call-up." It's funny, some company's are like that.Son of a.......
They didnt respond to my first 2 emails, then i tried a different email address. They said they would ship my replacement out that day. I still haven't recieved it (its been a week) and not even a trackin number....
I emailed back yesterday asking for an ETA, and i havent even heard back from them.......