OFFICIAL: CyrstalClearVaping Information Thread..

[txtumbleweed]

Look how many egos and many other PV's have had melt downs and there hasn't been a panic and everyone stop using them.
Mine has the glitch and I will be careful turning it off which I've never done other than testing it anyways.
I commend the owner for even mentioning it on the forum and giving us a headsup. I would certainly not want to see his business suffer because of it.

 

[buffaloguy]

Hearing this as your response, so far, makes me very happy I did business with you. My first purchase from CCV was my LT and knowing you stand behind it and are putting customers safety first definitely means I will buy more from you in the future.

10% is high for a defect rate, but knowing most manufacturers they are likely minimizing it a bit, or a lot... lol.

Ill wait for the email from CCV.

And lets stop using the word "panic" please. No one is panicking. Safety first should always be a priority and when in question no one needs to take extra riskS. CCV is doing the right thing here. By all means, if you feel comfortable using a potentially wonky unit, feel free. I dont recommend it but more power to ya. I wouldnt use a wonky ego either.

 

[hmlessalky]

Glad to hear you have it figured out Commander.

 

[mudshovel]

How long for the newer ones.. I'm ready to order!

 

[cmdryker]

How long for the newer ones.. I'm ready to order!

finishing up details for them to ship out the new ones.

 

[tinstar15]

Hey Cmdryker, you may want to double check with your manufacturer about the 6-click low voltage mode glitch before they send them out. I have one of the v1.5-t models. It has that glitch setting still. Mine hasn't had any sort of hazardous problems but if that low mode isn't something you want, then you may want to tell them.

FWIW, I've been testing the snot out of this one and so far it's performing OK. I can verify that, even if left sitting off and unused for hours, one click will still activate the low power mode on this one.

Hope that's of some help.

 

[2tone]

2tone, no one is creating a panic. I said specifically this is about best practice and minimizing the owners liability, and he has a potentially huge one. If one of these went ballistic on his desk, when in use, with no apparent cause... the five click on/off may OR MAY NOT be the cause.

And I clearly stated... it doesnt matter what the manufacturer wants to do. Its CCV that matters here to customers, and if something does go wrong its CCV they will come after. They cant pass the buck on liability. It doesnt work that way. CCV needs to take steps here, manufacturer or not.

I personally am not panicked. I have plenty of equipment at home to use. But if there is ANY question, mine is taken out of service. Im not risking blowing my hand or face off or burning myself over $80 of aluminum and plastic. I do expect a replacement or a refund. I do not feel safe using it.

There are surely no guarantees in safety, however I will not take extra risks. CCV shouldnt either. Their customers need to be informed.

Hi Buffaloguy, my post was a general reference to the atmosphere in many threads where things get out of hand and the enjoyment of the thread is degraded. There are too many ego maniacs and self righteous blowhards out there that are ruining the informative and entertaining portions of ecf. (Please believe me when I say I'm not referring to you or anyone else on the CCV thread.)

As a mostly committed lurker, I enjoy being an ecf member. I only comment when I feel I have something worthwhile to say.

There are only two threads that I follow religiously, Smokeless Image and CCV, in that order. I like the feeling of friendly and courteous people around me that are genuinely concerned about kicking a habit that is killing us.

We are at the forefront of a revolution that will hopefully save millions of lives. We can't afford to lose new or seasoned people due to issues that will eventually correct themselves. We are dealing with a new product that is going through growing pains. The manufacturers and vendors who knowingly sell inferior and dangerous products will be weeded out by the masses anyway. I hate to say this, but, there may be some casualties along the way. Sort of like not putting up a stop sign at an intersection until there has been the proper number of fatalities. (That's just the way it is.)

End of rant. Carry on people And keep vaping!

 

[orachel]

I'm also thankful CCV is on top of this one. I didn't buy one of the units (just for financial reasons.. I soo was coveting one. rofl) , but I recommended them to a bunch of new vv vapers. Some of them still aren't aware of the issue (just found that out when pming one guy who ordered one... my note was the first he'd heard of it) but again, without a list of purchasers, that is a rather difficult thing to accomplish. But you know, not just for liability reasons, but also for upselling reasons, I'd think it would be smart to keep a list of people who have purchases specific pvs in the future. That way you really do cover your bum legally... if you've informed people of a recall, and your willingness to replace the unit, as well as the specific steps to take to do so, then you're no more liable than a car manufacturer is when a person decides not to deal with a recall that manufacturer has made them aware of. With any manufactured device there is a chance of a foible or a recall, and that way you'd be in a position to inform. Plus, when the new better units come out in the future, those are the people to hit with that info, since you know they're already enjoying a similar device. lol So anyway, when I run into people who aren't aware of the issue, I'm just giving them barebones info, and sending them here to the thread and telling them to get in contact with Andrew, since he's doing everything within his power to switch out the units. Its a shame there isn't a list for direct notification, since not everyone haunts ecf the way that we do. Perhaps a newsletter sent out to all subscribers would have the same affect. But for the future, that's an easy enough thing to do... just copy paste into an excel spreadsheet (ie one for vv tubes, one for bolts) whenever anyone buys a pv from you. And as for your clients, I'm guessing the ones who bought the v 1.5s are as happy as I am that this occurred on a purchase from a very very good vendor who's standing behind his product, who is working hard to make it right, rather than some of the other scenarios I've seen, with vendors who try to cover up the issue, and end up in a big ole' mess for buyer and vendor, and losing the client base as a result.

 

[cmdryker]

Hey Cmdryker, you may want to double check with your manufacturer about the 6-click low voltage mode glitch before they send them out. I have one of the v1.5-t models. It has that glitch setting still. Mine hasn't had any sort of hazardous problems but if that low mode isn't something you want, then you may want to tell them.

FWIW, I've been testing the snot out of this one and so far it's performing OK. I can verify that, even if left sitting off and unused for hours, one click will still activate the low power mode on this one.

Hope that's of some help.

Think I might just bypass the 1.5's altogether,,,get the chrome 2.0, only charge what the manufacturer charges as difference, so i will not make a dime, if anything I'll lose money, but better to be safe then sorry, looks like be 13.50 -14.75 shipped

 

[buffaloguy]

Told your guy earlier today via email that Ill gladly pay any difference in price between the 1.5 return and the V2 chrome. The v2 is the one with the 4amp limit??

At the same time there may be some other things I need and if you have them Ill gladly buy them from you. Ive been thinking of trying a tank with some resurrectors.

 

[kaptkobe]

That smoking while sitting there that you mentioned sounds exactly like what mine did, I had just put on a carto and when I hit the button smoke started pouring out of the buttons, this happened right out of the box with mine.

My replacement should be here Tuesday I think I'm gonna sit on it until I hear from y'all.

 

[hificat101]

I have a 1.5 that I'm really enjoying, and haven't had an issue with it yet, but if there is a safety issue I'd be interested in exchanging it. Gladly pay the difference, as I don't want to see CCV losing $.

Should I expect an email about this when there is something in place, or should I just monitor this thread?

 

[cmdryker]

I have a 1.5 that I'm really enjoying, and haven't had an issue with it yet, but if there is a safety issue I'd be interested in exchanging it. Gladly pay the difference, as I don't want to see CCV losing $.

Should I expect an email about this when there is something in place, or should I just monitor this thread?

you'll hear it first here.

 

[kaptkobe]

I just have to add that seeing the way your handling this and the way my problem was taken care of I'm confident that your a great person to do business with.

 

[cmdryker]

It's not like we get this stuff from 7/11 or walmart,,can't just got get refund and new supply, dealing with whole different country here, so takes some time, they agreed to replace my stock with v1.5-t, but my last email was i'll take the chrome 2.0, you credit me for the v1.5 i pay the difference,, we split the shipping cost. Haven't got reply yet.

 

[buffaloguy]

I know. Ive dealt in China for other products. The time difference also plays a big role. Most of us are getting ready for bed when they are starting their day. A holiday weekend here in the US doesnt help any either. They will likely play hardball on the shipping cost. They NEVER like eating any of that because their margins. Dont let that deter you from doing the deal tho. I think most customers will be happy with the v2 and paying the difference in price. For those that arent have them send a small number of 1.5-t.

Do we have a timetable though? Are we looking at a week, or a month before this is all settled?

Im still waiting on an "official" email from CCV about the issue. CM I will say again there are people who dont check the forums and they do need to be informed. I know many people arent having an issue with their unit but why take chances?

 

[cmdryker]

I know. Ive dealt in China for other products. The time difference also plays a big role. Most of us are getting ready for bed when they are starting their day. A holiday weekend here in the US doesnt help any either. They will likely play hardball on the shipping cost. They NEVER like eating any of that because their margins. Dont let that deter you from doing the deal tho. I think most customers will be happy with the v2 and paying the difference in price. For those that arent have them send a small number of 1.5-t.

Do we have a timetable though? Are we looking at a week, or a month before this is all settled?

Im still waiting on an "official" email from CCV about the issue. CM I will say again there are people who dont check the forums and they do need to be informed. I know many people arent having an issue with their unit but why take chances?

I've given Jeremy the list of customers to send emails out to, but the hurricane went straight thru his area over the weekend so might be a little time before he gets them out, say week or 2 at most before i have them here. They offered to cover the shipping both ways when I was thinking of just swapping them for the 1.5-t, so I think they might be acceptable to pay half for new units here, but they still pay for me send then back,,which i think is pretty straight up.

 

[hmlessalky]

I'm sure it's a crazy process. Good luck getting it all worked out, I'll be waiting patiently for updates.

 

[VAPNJ350]

Told your guy earlier today via email that Ill gladly pay any difference in price between the 1.5 return and the V2 chrome. The v2 is the one with the 4amp limit??

At the same time there may be some other things I need and if you have them Ill gladly buy them from you. Ive been thinking of trying a tank with some resurrectors.

If your going to use the tank on a VV device I highly recommend the NEW 2.0 Dual Coils that are punched and plated. VV devices are really designed and made for 3.0 ohm coils and higher.

 

[chrisz]

Received an email about this just today. So glad you guys are taking care of it. Do I go to ccv site to report that I have one of these? And I also will happily pay the $14 -$15 dollar difference you are talking about for the new version. And thanks to Orachel for bringing me up to speed, because I had not seen this thread yet.