Official DiscountVapers.com Thread
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.....Paging Sparky Parker !! Clean Up on Isle Crss !!.....Paging Sparky Parker Stocks are Rising !!!.....
Hi all, got a question for the community at large.
I just got called a nasty name and a poor business for not contacting someone and telling them their order was ready for pickup at a Post Office box.
I am curious, is this a normal service vendors are expected to provide? (or should?)
I have never heard of this and it never occurred to me.
Also a follow up question, when you have a post office box does it always say in tracking that the package is "available for pickup"?
I just got called a nasty name and a poor business for not contacting someone and telling them their order was ready for pickup at a Post Office box.
I am curious, is this a normal service vendors are expected to provide? (or should?)
I have never heard of this and it never occurred to me.
Also a follow up question, when you have a post office box does it always say in tracking that the package is "available for pickup"?
No, It's not the vendors responsibility to tell the customer to go to the post office. That's a load of crap
whoever told you that. I have used a post office box for years. The tracking number we all use will state ...Package Delivered....and a time. It has never said it was available for pick up. It doesn't have to.BUT....my post office has package boxes that they leave a key in YOUR PO box to open the package boxes. It "MAY" be that that person doesn't have that available. Either way it shows...Package Delivered or Package Arrived at Post Office on the Tracking Number with the date and time when you look it up.
I've never been notified by a vendor when something has arrived that's why we have tracking numbers... It's called being responsible for yourself and your own cr**... Ignore it Eric you're an awesome vendor and businessman! This happens in retail people want something for nothing and don't want to do any work for anything either... It's just like people that used to bring matted dogs into me and think I was going to brush them out... Uh NO I'm not going to hurt your dog because you were lazy!
Ree
vaping since 5/12/12
Ree
vaping since 5/12/12
How do we get rid of this "Brick and Mortar" thread that keeps coming up under the DV subsection?
I looked for a way to ban or remove it without success.
Eric, since you are the HMFIC of DV, did they ask you for permission to include it in your area?
It's SPAM as far as I'm concerned.
RodeoGeorge
I looked for a way to ban or remove it without success.
Eric, since you are the HMFIC of DV, did they ask you for permission to include it in your area?
It's SPAM as far as I'm concerned.
RodeoGeorge
Hey there DV'ers! 
I agree w/the Monkee Mama here Eric. I had the same situation w/my last package from you, shipped to my PO Box. I checked tracking, and it stated that it was delivered, so I went to the PO to pick it up. When I got there, mine too had a key for the package box. Very simple, IMO. Maybe you can add that as an option for an extra $20??
That thread was started by Smokey Joe (Founder/Owner of ECF), and he purposely made it "Global" so that everyone would see it, no matter where in the forum they went.
No, It's not the vendors responsibility to tell the customer to go to the post office. That's a load of crap
BUT....my post office has package boxes that they leave a key in YOUR PO box to open the package boxes. It "MAY" be that that person doesn't have that available. Either way it shows...Package Delivered or Package Arrived at Post Office on the Tracking Number with the date and time when you look it up.
I agree w/the Monkee Mama here Eric. I had the same situation w/my last package from you, shipped to my PO Box. I checked tracking, and it stated that it was delivered, so I went to the PO to pick it up. When I got there, mine too had a key for the package box. Very simple, IMO. Maybe you can add that as an option for an extra $20??
That thread was started by Smokey Joe (Founder/Owner of ECF), and he purposely made it "Global" so that everyone would see it, no matter where in the forum they went.
My parents have always had a PO box. My Mother still uses it. When packages come, they leave a card in the box and you take the card to the window. They take the card and give you your package. I have home delivery and they do the same thing if the carrier can't fit the package in the box. You take the card to the Post Office and they give you your package. I have NEVER heard of any vendor of any product notifying customers of something that is in the hands of the Postal Service. Once a package leaves a vendor, they usually don't think any more about it unless a customer does not receive it and contacts the vendor.
I think what you have is a person who (for whatever reason) is having a bad day or just expects others to do EVERYTHING for them. It certainly isn't a reflection of the service that DV gives to it's customers every day. My experience with you has always been better than with most of the companies I deal with. I am currently waiting on an item from a company who sent me the wrong thing, made me pay the return shipping, and waited almost two weeks to tell me that they were waiting on a shipment of the right item from their supplier. I had to contact them several times to get that information. Now that is bad service from a company who doesn't care about customers.
That is the complete opposite of DV. Ignore them, Eric. They just need to yell at someone for something and it really has nothing to do with you.
I think what you have is a person who (for whatever reason) is having a bad day or just expects others to do EVERYTHING for them. It certainly isn't a reflection of the service that DV gives to it's customers every day. My experience with you has always been better than with most of the companies I deal with. I am currently waiting on an item from a company who sent me the wrong thing, made me pay the return shipping, and waited almost two weeks to tell me that they were waiting on a shipment of the right item from their supplier. I had to contact them several times to get that information. Now that is bad service from a company who doesn't care about customers.
That is the complete opposite of DV. Ignore them, Eric. They just need to yell at someone for something and it really has nothing to do with you.
The only time a notice by the Post Office states "ready for pickup" when something was tried to be delivered and couldn't for several possible reasons. As mentioned before "Delivered" is usual tracking notice has been my experience. Im thinking someone has a hair up their .... and you didn't do anything wrong.
1) all you do is provide tracking. Customer's responsibility to use the tracking number to track where their package is.
2) I have a PO box. Some offices want the clerk to scan it to show "delivered" as soon as they put in your box. However, since most of my mail if it's bigger than a letter will not FIT in my box, so when I walk in, my postmaster hands it to me, and scans it right before he hands it over.
So the answer to second question is: iT DEPENDS how they scan incoming mail at that USPS facility.
But the rule that would cover BOTH of these things: once you as the sender, have put tracking on a package, and it shows "accepted" into the USPS system, it is really out of your hands. You did your part. You shipped the cusotmer's item, and provided a way to track it, and also showed that USPS accepted it. Of course, this assumes you packaged securely, etc. There is little that anyone can do once a package is no longer in their possessions LOL
And by the way, you CAN ban customers ---that would definitely be one I would ban
Less is more, Stoney!TGIF DV
I feel inadequate all of a sudden...I don't have a PO box...
1) all you do is provide tracking. Customer's responsibility to use the tracking number to track where their package is.
2) I have a PO box. Some offices want the clerk to scan it to show "delivered" as soon as they put in your box. However, since most of my mail if it's bigger than a letter will not FIT in my box, so when I walk in, my postmaster hands it to me, and scans it right before he hands it over.
So the answer to second question is: iT DEPENDS how they scan incoming mail at that USPS facility.
But the rule that would cover BOTH of these things: once you as the sender, have put tracking on a package, and it shows "accepted" into the USPS system, it is really out of your hands. You did your part. You shipped the cusotmer's item, and provided a way to track it, and also showed that USPS accepted it. Of course, this assumes you packaged securely, etc. There is little that anyone can do once a package is no longer in their possessions LOL
And by the way, you CAN ban customers ---that would definitely be one I would ban
I generally do not ban customers for getting upset, it's understandable in some situations, but those who use vulgarities and insult my family before even explaining their situation... I do
It's not called for under any situation anyway.
I cannot believe it is Friday, I could have sworn it was Tuesday!
Agreed 100%.... those who use vulgarities and insult my family before even explaining their situation... I do
It's not called for under any situation anyway.
....
I generally do not ban customers for getting upset, it's understandable in some situations, but those who use vulgarities and insult my family before even explaining their situation... I do
It's not called for under any situation anyway.
I cannot believe it is Friday, I could have sworn it was Tuesday!
Eric, here's the job description we gave you when we hired you:
1. Sell us stuff
2. When we buy stuff, send us stuff
There's no mention here that you need to inform us when our stuff gets to our post office. So I say you're doing a fantastic job. I'm a firm believer of not doing what's outside of your job description.
1. Sell us stuff
2. When we buy stuff, send us stuff
There's no mention here that you need to inform us when our stuff gets to our post office. So I say you're doing a fantastic job. I'm a firm believer of not doing what's outside of your job description.
Eric, here's the job description we gave you when we hired you:
1. Sell us stuff
2. When we buy stuff, send us stuff
There's no mention here that you need to inform us when our stuff gets to our post office. So I say you're doing a fantastic job. I'm a firm believer of not doing what's outside of your job description.
I loves you Wolands ! 
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