Instructions to go get the operational instructions somewhere else is not the same as having the user manual in the box. Many people (contrary to popular belief) aren't going to flock to a website first. For those whose Radius is not their first device already know the 5 clicks on & off.There ARE instructions in Every Box. The Instruction sheet says that they are going paperless, and to go to the instruction site, and includes the link!
I think more times that not, the new vaper is the one that gets taken for granted & treated as tho they should know these things right off the bat.