On my faulty battery (which I wrote about the day I got my SI order: loud whoosing and whistling on draw, poor vapor production):
I tried it again, it isn't even firing correctly now. I contacted SI customer service, they said they would replace it. Great! Then I got another email saying they would replace it as soon as they got the defective one mailed back to them. So I have to pay for shipping their bad battery back to them, a battery that didn't work correctly since day one, and I have to wait for it to get to them, then for them to send me a new one. I'm not happy with this at all from a customer stand point. I'm also not happy as a person who is trying to quit smoking, having only one 65mm battery to get me through the day... which it doesn't.
I HATE to have to say this, but I've had problems with my batteries too. I ordered two 78mm auto batteries on 1/9/12 when I started vaping and they both turned out to be bad. The first just died the other day and I contacted customer service and they gave me an RMA# and asked me to return it and said that when they received it they would send me a replacement right away. I got the package all ready to go and before I could even mail it my other battery went bad. About every 7 drags it would stop working and give no vape at all and then if I dragged on it again it would start up but so airily and weakly that it wasn't acceptable. Right now I have an email in to customer service requesting another RMA#. I told them that I really believe in their company and I would hate to use another supplier for my batteries, but if the same thing happens again soon after I get the replacements I would have to do that.

