This is our Warranty:
3 Months Warranty
Smokeless Image's 3 month warranty is just another reason why our products are the best e-cigarette products on the market today.
That's right! If your Batteries stop working or your chargers stop charging we will replace these for you absolutely FREE, with just a small shipping and handling charge. We are committed to our customers and want to make you as happy as possible!
NOTE: This 3 month Replacement Warranty is subject to normal product use.
found here:
Smokeless Image | Only The Best Electronic Cigarette | Customer Support
and the return policy:
Returns Policy
Customer Satisfaction is of utmost importance at Smokelessimage.com. If you are dissatisfied with merchandise purchased through Smokelessimage.com for any reason, you may return the item within 30 days from the time of the order. For sanitary reasons, and the overall safety of our Customers, we cannot accept returns of Filter Tips. Therefore, our Returns Policy EXCLUDES any and all cartridges or liquid. At your option, you may receive a full refund, excluding shipping cost, or a replacement item if available. The process is very simple and straightforward:
1. Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item.
3. Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or a replacement sent out.
4. Ship the item (at your expense and your choice of carrier) to the address with which you were provided on the original Packing List that was sent with your item.
5. If you are to receive a refund, it will be issued by Smokeless Image LLC when the returned item has been received in satisfactory condition. Refunds will be processed within 10 business days of receiving the items.
found here:
Smokeless Image | Only The Best Electronic Cigarette | Terms of Service
That's not to say that we do not make exceptions in some cases...
