One thing's for sure, change is inevitable.

[Morandir835]

Want to chime in, but not sure if I can. Not a representative of V4L (yes I'm an admin on their forum, but as you see no supplier associate title here, so not a real representative), but for the reason in parenthesis whatever I say will/can be skewed....... Not a fanboy, loyal to V4L, but the reason for that is the same reason I became a customer in the first place. Things do change. A year ago V4L would never even have thought to carry any fat batt/mod/item not of their making. At the end of the year we saw the release of the OEM kits. Today the ego seems to be a mainstay since it now carries the V4L logo. When I first joined there were a lot of sales, but nothing like we saw only a few months back where every day there was one. Seems to me they're trying to find the middle ground and are still searching for it. Errors happen, how they deal with the errors is what counts..... As for hardware pricing and issues, as BlueAdept sir said you're dealing with bleeding edge technology for kr808's with V4L. These aren't just generic rebranded batts everyone sells with their logo plastered on. If they were, would be cheaper. No other kr808 on the market uses their cells and ic chips from the king diamonds and stealths. They're working on the bugs, when the original king diamonds were released there were bugs, v2 fixed them. The "sealed" autos are on v1 still. The percentage of the bad ones reported to me have been very small, but that didn't help someone who got a bad one or had to bad luck to keep getting bad ones (Cyrus Vap sir looking at you my friend). But when the original kd's had only a few complaints they went and fixed them, so no doubt they're working on fixing these. As for shipping rates, all in how you view it. Say that because there are plenty of places I order from where the shipping is less (all items I test I pay for, no bias reviews here), but it takes them 3 days just to pull my order. So 4.99 for 6 day shipping vs 6.99 for 3. I'll pay 2 bucks for that....

Will leave it there.... Sorry that not everyone is happy, but no company (or anyone else for that matter) has made everyone happy in history so it's par for the course.

 

[plantlvr]

Well said Morandir. I too have been a customer for a long time and I work in retail, so I know good CS and bad CS. V4L has excellent CS and for me, that is a big plus. The sales happen when they happen, but I have ordered plenty of times with little discount because I like their products and CS. I've had bad batts before, shipped them back and they make it right. Nothing is going to make 100% of people happy 100% of the time.
I have customers in my job that have known me for years and love what I do for them, but I also have the occasional customer that should have stayed home because they are just so unhappy I couldn't change, even though I tried ( but still wish I could dump a bag of manure over their head)

 

[ArdentHope]

For me, it's just sad. I can no longer refer people to V4L like I used to. Hubby and I are truck drivers, and over the years hundreds of drivers have approached us and asked, "Hey, what's that thing there?" we would talk with them and either hand them a V4L business card or write down their web address. I can't, in good conscience, refer new/possible vapors to a company that willingly/knowingly sends out a compromised product fully aware that the customer has no recourse as the product is non-refundable/returnable (ie. liquid).

I am just truly saddened by the whole situation.

 

[Morandir835]

Ms. ArdentHope it's not just V4L that doesn't take juice back. The number of ones that do are few and far between.....

 

[ArdentHope]

Ms. ArdentHope it's not just V4L that doesn't take juice back. The number of ones that do are few and far between.....

You missed the point, I know that nobody accepts returns for e-liquid. The problem is that V4L sends out compromised liquid knowing this fact. Re-read my OP thank you.

 

[Morandir835]

Read it Ms. ArdentHope, juice wasn't expired, though according to you it was short 3-4mls. One question on that, did you actually measure it? Understand your frustration, but again there are many factors. If a juice hasn't sold well of course there will be old stock on hand. Perhaps that batch's box was just recently found and because it was still in date it was sold. Perhaps the calibration was off on the machine that fills the bottle and you only got 26-27 ml, or the bottle you're comparing it to that had more if you didn't measure it had the same issue and you got 33~34ml's in it? There's a lot of conjecture when we're basing everything off one bottle, or one batch of juice.

 

[TheScootness]

They've replaced liquid for me several times in the past when there was a problem. Didn't even ask for me to send it back to them.

There will always be problems with any company. If you think you can find one that's perfect go right ahead. As for me, I've had my share of issues over my time with V4L but they always strive to make things right and the positives far outweigh the negatives. I've begun to branch out to other companies with different products, but I will always be grateful to V4L. They helped me stop killing myself and I'll never forget that.

 

[ArdentHope]

It's just sad that they would let something that is obviously not up to standard (former V4L standards) out the door. The liquid in the bottle doesn't even make it past the top of the label. Furthermore, I have measured the liquid and it is short 4.6 mls. But now the argument can turn to, "Maybe you took some out" right? Look, I know where I'm at, the V4L forum on ECF - and I know some people have had nothing but wonderful experiences with this Co. and will defend "their" supplier tooth and nail - (Heck, I did it). My issue is that V4L has gone the way of profits over people and it shows - let me clarify.... IN MY OPINION. I will leave you to it and will not interrupt the fawning any further.

 

[Whistles]

In the interest of keeping this thread open... Maybe the point proving/arguments should stop so the thread doesn't get locked.

Some people raised good questions and points in here that V4L should take notice to and maybe reply...

Again if one is asking... There are alot more watching with the same questions.

Sent from my PC36100 using Tapatalk 2

 

[dohsma]

You missed the point, I know that nobody accepts returns for e-liquid. The problem is that V4L sends out compromised liquid knowing this fact. Re-read my OP thank you.

If you received a bottle of liquid that was missing liquid, that is something that we would definitely replace, and we would not require you to send back the bottle that you received. If you PM me the order number, I will be more than happy to get it taken care of for you.

 

[SAG]

Customer service is number 1. I stay with V4L because I trust them, I know they back what they sell, and they are personally improving the entire vaping experience (hardware and juice).

 

[Lisa66]

I just wanted to say that the lack of a personal note or hand written confirmation that used to appear on the packing slip is not confined to V4L. Although I have become a fan (I couldn't care less about that label) of the USA juices, I do still purchase a few other juices from US makers/suppliers that I have been buying from since I started vaping quite a while ago. These are much smaller operations, yet they have also abbreviated or done away with their personal notes along with the growth of their businesses. It was fun seeing a personal note..... but as long as I can get problems resolved, that is what matters to me. Having dealt with some other companies that have no conscience whatsoever, it is a relief that if I have a problem I have some sort of recourse with V4L. I do get the draw/firing issues with the Titan autos..... I have some; however, I've also experienced worse issues with other vendors where the "warranty" consisted of two weeks from the date of purchase, not receipt. Paying return postage is pretty much standard among vendors. I'm pretty sure that V4L is working to resolve these issues, based on comments from staff over the last few months..... and their responsiveness and warranty still surpasses other vendors by a long shot.

 

[TheBlueAdept]

In the interest of keeping this thread open... Maybe the point proving/arguments should stop so the thread doesn't get locked.

Some people raised good questions and points in here that V4L should take notice to and maybe reply...

Again if one is asking... There are alot more watching with the same questions.

Sent from my PC36100 using Tapatalk 2

Well said. I think most here agree with CS being really good, and making things right. I have seen only one or two cases I might have handled differently , but all companies will occasionally mess up, being compromised of human beings (and software written by humans), it stands to reason.

I do understand the sentiments regarding issues with gear that has to be fixed by the end user upon receipt.

It is inevitable due to the rapid design and turn out of these new models, to have hiccups. I think such New releases should be noted as such, so the customer knows they are trying bleeding edge gear and accept the issues that may come with that.

One might say they should reduce prices for New models like that, but many other fields also charge more for newest / exclusive technology so that doesn't seem valid. New stuff costs more at first to cover r&d, retooling etc...

I've seen statements that these titan autos are failing due to juice, but I've also seen ones with posts and airholes being off or unusable or too airy, so it clearly isn't all the company's fault nor the customer.

Doesn't reduce customer frustration, but I think customers need to be responsible for researching purchases, especially anything that is a new design. On the flip side the company should be more proactive on the forums and the product descriptions should have some language helping the consumer understand this.

While Mr M and Sir SD have been invaluable in helping us all, it does seem odd that there aren't more official threads stickied for all such issues, being actively monitored by official employees who can and will tell us more than "they are working on it.". I don't mean to imply sensitive info, but surely more could be said than has been on some of these topics.

Sorry for being soooo wordy on this thread. Im going to try to rein myself in now.

Sent from my phone; Please excuse typos / autocorrections.

 

[waylonjessi4ever]

I agreee with your post and there used to be way more activity by v4l emplolyees on this site ...its too bad .I did notice that on v4l 's own forum tho that there is a thread labeled "ask v4l " but they dont seem to answer or monitor it .Instead i see the answers come from others when you really want to ask v4l.I end up usually getting my answers from Audrey on Fb tho. I could care less about personal note on packing list but would rather have them check off each item which is still done in huge companies and would maybe help them double check themselves,thats basic .Or once in awhile follow a newer packing person to double check. Also standard .I was a picker for computer parts in my youth and handled a whole warehouse more then once ,trust me there are double checks in even older employees just like accounting .
AS to shipping fees ,v4l is the highest of any i deal with and for the record none of them are any later to arrive but more dependant on how far away you are from the shipping point .Profit on shipping is something my family and i avoid on principal .doesnt matter if you are able to afford ,its a choice to save $ .25.00 on amazon gets me free shipping .
Of course with this mindset i will combine orders and order less often .If i win the lottery ,i will still have this habit .
Just as i would rather pay 10.00 for a dvd from amazon then 15.00 at target ,no difference .
and yes you are right 100% about snow and morandir and for all their help ,they have def kept customers thru education and tips ,thats for sure .

 

[AudreySchroder]

Hello everyone. I just wanted to pop in to say that I am taking note of all these items that are being discussed. It is very important to me and Vapor4Life that we listen to our customers and attempt to do everything we can to remedy situations. I worked in customer service for a few years and understand that it is the customers who are paying our paychecks, and without them we would not have jobs. Steve Milin founded this company because he wanted a better e-cigarette for himself. He, along with the former smokers who work here continue to use Vapor4Life products because we focus on quality and innovation. I respect everyone's comments here and will relay these concerns to management.

Sincerely,
Audrey

 

[Cyrus Vap]

Thank you Audrey

 

[AudreySchroder]

Yeah, sure thing. It is important for companies to know what customers are saying, and employees should read/listen to comments, but if no one says "yes, I see where you are coming from. I hear you." then it is pretty pointless to read it at all. No one knows you're listening if you don't tell them.

 

[Peeps]

Yeah, sure thing. It is important for companies to know what customers are saying, and employees should read/listen to comments, but if no one says "yes, I see where you are coming from. I hear you." then it is pretty pointless to read it at all. No one knows you're listening if you don't tell them.

And there are times when that's all people want-to be heard. Thanks, Audrey!

 

[Cyrus Vap]

And there are times when that's all people want-to be heard. Thanks, Audrey!

yes, precisely

 

[plarkinjr]

Thanks Audrey.

And waylon, I'm all about free shipping. I don't know how many extra $5 items I have laying around the house from all sorts of vendors.... A frequent conversation at my house:
wife: Do you REALLY need ANOTHER {__insert_random_item_name_here___}?
me: I just added it to get me over the free shipping minimum, so in effect, they PAID me to take it!

I've used the FREESHIPUS code a few times at V4L (and paid full price for the product to boot).