Order problem. I didn't want...

[Walrus]

I didn't want to post here about it, but two emails have had no response so far. I understand you are whelmed (technically, overwhelmed and whelmed mean the same thing) but I really don't want this going weeks without resolution, then finding that I'm out of luck.

I ordered a pen-style USB passthrough right before your move. It was mailed to me the Tuesday after you stopped taking orders, and arrived to me on that Friday. It stopped working by Sunday morning.

I know they aren't intended to last forever, but surely longer than 36 hours?

Thanks,

Walrus (Dave)
Order # 11733, btw.

 

[CaSHMeRe]

Certainly longer than 36 hours ... We normally shoot for roughly 38 hours of use before they kick the bucket

thanks for posting your order #, we can put a replacement in the mail. if you could shoot us the faulty one once you get it (to the return address) that would be great!

Thanks Dave,
Steve

 

[Walrus]

Certainly longer than 36 hours ... We normally shoot for roughly 38 hours of use before they kick the bucket

thanks for posting your order #, we can put a replacement in the mail. if you could shoot us the faulty one once you get it (to the return address) that would be great!

Thanks Dave,
Steve

Will do. Thanks a bunch

 

[jll]

Pure smoker has not sent my friend order from Jan 09. That is all I know about the company.

 

[CandyGirl]

not bad eh Mr. Walrus?

 

[Walrus]

not bad eh Mr. Walrus?

Not at all. But that's why I posted... I knew Cash was on (been following 'the thread')

 

[CaSHMeRe]

Pure smoker has not sent my friend order from Jan 09. That is all I know about the company.

If your friend is "D"... We have sent 2 shipments. Neither has made it past the border as of yet. We have it all worked out However, this leads me to perhaps not shipping to Canada anymore, due to this one major issue

 

[Nuck]

Was customs giving you a hard time on the juice or the hardware?!

 

[wv2win]

Steve, I sent you a second PM early this afternoon requesting some clarification on returning the malfunctioning device and receiving some liquid. I have not received a reply as of yet. Did you receive this PM?

 

[CaSHMeRe]

Hey Nuck,

Hardware, but also had another problem with juice and sitting on an order from the 4th yet to be delivered as well. If the 4th doesn't pull through, PS will no longer ship to Canada. Losing money left and right, and crap USPS doesn't offer much help.

 

[Nuck]

That's scary. I've had a bunch of orders from the US. They always sit on it for a bit but I always end up getting them. I can't imagine how they could justify not accepting the hardware.

 

[CaSHMeRe]

Steve, I sent you a second PM early this afternoon requesting some clarification on returning the malfunctioning device and receiving some liquid. I have not received a reply as of yet. Did you receive this PM?

Let me take a look now. Give me a couple minutes.

That's scary. I've had a bunch of orders from the US. They always sit on it for a bit but I always end up getting them. I can't imagine how they could justify not accepting the hardware.

Yeah, I have had countless orders go to CAN without issue for months. But the last month has really been bad.

The 2nd attempt on the hardware package was WITHOUT even a box. Just hardware bagged up.

 

[Di]

Cashmere,
this is a joke of course,

Originally Posted by CaSHMeRe
Certainly longer than 36 hours ... We normally shoot for roughly 38 hours of use before they kick the bucket ;-)

I just wanted to see you write it as a joke,
some newer people might take your joke
as a serious warranty on your passthru !!!!!!

even if he doesn't write it up here,
really folks, it is a joke from him,
he has excellent service, and honours a decent time warranty.
Di .....

 

[CaSHMeRe]

Cashmere,
this is a joke of course,

Originally Posted by CaSHMeRe
Certainly longer than 36 hours ... We normally shoot for roughly 38 hours of use before they kick the bucket ;-)

I just wanted to see you write it as a joke,
some newer people might take your joke
as a serious warranty on your passthru !!!!!!

even if he doesn't write it up here,
really folks, it is a joke from him,
he has excellent service, and honours a decent time warranty.
Di .....

Di !!! That was no joke !!!! how dare you !!!! hehehe

Just kidding ... Yes, passthroughs should last MUCH longer than 36 or 38 hours ... They should last roughly the extent of a standard battery or even longer if you keep fluid from entering

 

[Blue Knight Max]

Steve,

I know it's probably past your bedtime.
Any updates on restocking menthol juice?

 

[CaSHMeRe]

i was trying to ignore you blue ... LOLOL

if i announce publicly, there will be another frenzy. If i tell you i'm gonna PM you the info, I will see roughly 50 PM's between now and the morning asking ...

well, I guess the lesser of 2 evils is ...

another black friday

the end

 

[LuckySevens4U]

hmmmmmmmmmmmmmm

 

[CaSHMeRe]

lets let this thread fall to the bottomless pits of .... the la brea tar pits ...

 

[Figurehead]

lets let this thread fall to the bottomless pits of .... the la brea tar pits ...

it can't, you are no longer in CA! LOL!

 

[Khandurian]

Too late. Too many people already saw it!