Order problems

[Myshkin]

For the first time since opening I seem to be having some ordering issues. The last week I have started to get reports from customers that it is not finalizing order at the end and is instead redirecting them back to the home page or shopping cart. Orders are still coming through without these issues so I am trying to figure out why its only happening to some. I use godaddy and they needed more info on the issue to pinpoint it

If you have this issue please email us at sales@rockymountainvapor.com and give some detail of the issue

If you are being affected by this I do apologize and I hope to have it resolved very soon

thanks
Dave

 

[newbutt]

Hey Dave, thanks for helping me out today,your customer service is top-notch. Nice talking to you

 

[Moonbeat]

I sent a message but I can't order. It doesn't matter if i'm signed in or not. I enter my cc info and hit the button and it takes me back to the start of order form. Very frustrating. Is there another way I can order in the mean time? grrr

 

[progg]

I sent a message but I can't order. It doesn't matter if i'm signed in or not. I enter my cc info and hit the button and it takes me back to the start of order form. Very frustrating. Is there another way I can order in the mean time? grrr

Your best bet, if you haven't already, is to send Dave an email at the post#1 address --sales@rockymountainvapor.com.

I had a problem as well on Sunday. Dave contacted me in less than 24hrs and we were able to rectify the issue. He was responsive and eager to work it out.

Hope this helps-- he'll get it done.