Orders in unknown status help

[Patricia M Schafer]

Good morning ..

I would like to know the status of my orders made on Monday morning, I only have the confirmation mail but still nothing of the shipment.

V100085647
V100085646
V100085645
V100085643
V100085642
V100085640
V100085639

send an email to the support and I still do not receive answers.

 

[low_tar_neil]

Hi

Good morning ..

I would like to know the status of my orders made on Monday morning, I only have the confirmation mail but still nothing of the shipment.

V100085647
V100085646
V100085645
V100085643
V100085642
V100085640
V100085639

send an email to the support and I still do not receive answers.

Hi there, unfortunately your orders got flagged by our system as possible fraud, this means they are under manual review. I'll chase it up and see what's happening.

 

[Patricia M Schafer]

please, I do not understand why fraud if I was the one who made those requests, I wait for your answer and you can ask me anything to verify that I was the one who made them.

 

[Patricia M Schafer]

............

 

[low_tar_neil]

please, I do not understand why fraud if I was the one who made those requests, I wait for your answer and you can ask me anything to verify that I was the one who made them.

I'll get back to you when I have the answer, the warehouse opens in a couple of hours so hold tight and I'll get back to you here.

 

[Patricia M Schafer]

Thank you very much, I hope for your response.

 

[low_tar_neil]

Thank you very much, I hope for your response.

The order was flagged as it was placed using an anonymous proxy, and the shipping location was so far from the card address.

I can arrange for someone to call and clear this up if that's ok?

 

[Patricia M Schafer]

Please send me the number to call and explain why you use that shipping address.

 

[Patricia M Schafer]

........

 

[low_tar_neil]

The customer service line is 855-729-3840 but they won't be open for another few hours, they are on west coast time.

 

[Patricia M Schafer]

Perfect, then I call and explain and I could process my orders?