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Orders in unknown status help

Discussion in 'Vaping.com' started by Patricia M Schafer, Jun 20, 2018.

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  1. Patricia M Schafer

    Patricia M Schafer Full Member

    Jun 20, 2018
    Good morning ..

    I would like to know the status of my orders made on Monday morning, I only have the confirmation mail but still nothing of the shipment.

    V100085647
    V100085646
    V100085645
    V100085643
    V100085642
    V100085640
    V100085639

    send an email to the support and I still do not receive answers.

     
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  2. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    Hi
    Hi there, unfortunately your orders got flagged by our system as possible fraud, this means they are under manual review. I'll chase it up and see what's happening.
     
    • Useful Useful x 1
  3. Patricia M Schafer

    Patricia M Schafer Full Member

    Jun 20, 2018
    please, I do not understand why fraud if I was the one who made those requests, I wait for your answer and you can ask me anything to verify that I was the one who made them.
     
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  4. Patricia M Schafer

    Patricia M Schafer Full Member

    Jun 20, 2018
    ............
     
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  5. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    I'll get back to you when I have the answer, the warehouse opens in a couple of hours so hold tight and I'll get back to you here.
     
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  6. Patricia M Schafer

    Patricia M Schafer Full Member

    Jun 20, 2018
    Thank you very much, I hope for your response.
     
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  7. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    The order was flagged as it was placed using an anonymous proxy, and the shipping location was so far from the card address.

    I can arrange for someone to call and clear this up if that's ok?
     
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  8. Patricia M Schafer

    Patricia M Schafer Full Member

    Jun 20, 2018
    Please send me the number to call and explain why you use that shipping address.
     
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  9. Patricia M Schafer

    Patricia M Schafer Full Member

    Jun 20, 2018
    ........
     
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  10. low_tar_neil

    low_tar_neil ECF Tea-boy, Vaping.com guy Admin ECF Veteran

    Feb 20, 2008
    The customer service line is 855-729-3840 but they won't be open for another few hours, they are on west coast time.
     
    • Useful Useful x 1
  11. Patricia M Schafer

    Patricia M Schafer Full Member

    Jun 20, 2018
    Perfect, then I call and explain and I could process my orders?
     
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