Pilot Hybrid battery cutoff?

[Terraphon]

I don't have that problem with my Evo, either. I can drive down the road with my stereo on and as long as I don't get too obnoxious with it (sporting dual subs and about 450 watts total power) I don't have issues either.

My evo batteries WILL, occasionally flick on when there's a live band playing or I'm too close to the speakers at a club but they don't turn on while I'm driving down the road with my stereo off and my windows up as SOME pilot batteries are reported to be doing.

It's not a wide-spread issue but it is an issue and at this point Steve seems to be unwilling to do anything about it.

 

[rsngfrce]

You know, speaking as the person who started this thread, I actually think it's getting someone overblown now... I have no problem with loud music in the car with my Pilot batteries. An open car window IS a problem with my Pilot 402 battery, so I just use that at home. VERY RARELY have a problem with the longer Pilot batteries in my car now that I am aware they are sensitive.

I don't know if the EVO batteries are less sensitive, but this is an M401/M402 issue, not a Pilot specific issue. The sensitivity is the ONE possible fault I have with this model, but compared to the faults I read about other models having, it is pretty easy to live with!

I ordered a Janty Dura-C with the manual switch (haven't received it yet) for situations where I would be concerned about the battery setting itself off, but I'm already fearing the leaking carts (but I don't want to get you started on that subject again, Terraphon!)

 

[Terraphon]

Listen...I'm not here to stir any pots. I'm just calling a spade a spade.

People can sprinkle mystical pixie dust all over the entire e-cig industry and say that everything is peachy all they like but it's simply not the case.

Also, I didn't say that this is a pilot specific issue, per se. What I did was said that there have been issues with some of the pilot batteries. I think the pilot atomizers are great. I think that the pilot batteries that aren't ultra-sensitive are great. I think that a full pilot kit that is working as intended is great. I also think that some of the batteries Steve got are faulty. I've seen proof of it. I've tested them myself. I know 2 people that have pilots. 1 of them has NO issues with his gear. The other one has nothing BUT issues with his gear. Did Ryan have some really bad luck? Possibly. Did Robert have really GOOD luck? Possibly. All I know is that some of the pilot batteries are faulty.

And I challenge anyone to say that there's no chance a set of batteries (or even multiple sets of batteries) could have come off the production line with the switches inside of them being too sensitive.

If you can say that, you're delusional.

NOW. To clarify once again. I don't have an issue with puresmoker. I don't have an issue with the Pilot. I don't have an issue with puresmoker's liquids or Steve's product lines or his location or his hair color or the pitch of his voice. I simply have an issue with the fact that some of the batteries that have been shipped out have issues and those issues aren't being recognized.

 

[rsngfrce]

Understood... same reason I made the comment about being able to hear a pin drop after Steve's reply. I also have personal experience with some of the batteries not being sensitive enough!

But if someone has a battery that they believe is faulty, my experience is that Steve is great about exchanging it (even though I'm not one of the people who believes being able to exchange something relatively easily is anywhere near as good as receiving a properly functioning product).

 

[Terraphon]

Understood... same reason I made the comment about being able to hear a pin drop after Steve's reply. I also have personal experience with some of the batteries not being sensitive enough!

But if someone has a battery that they believe is faulty, my experience is that Steve is great about exchanging it (even though I'm not one of the people who believes being able to exchange something relatively easily is anywhere near as good as receiving a properly functioning product).

And this is the issue that is occurring. This was reported within a few days of Ryan getting his pilot and Steve hasn't done anything but ask questions, request testing and dodge the issue.

We're close to a month, now, and he's still not given the nod for a replacement.

THAT, I don't like.

 

[igetcha]

ive never purchased from puresmoker so im in no position to comment on the customer service steve gives to customers.

what i did think was a little underhand was how they hyped it up with the "10 second cut off" time, then sold it to people knowing it didnt have the "10 second cut off" and then waited for you guys to work it out for yourself before saying that it "probably wont be possible" to get that feature into production.

im in the UK and get a LOT of americans sending me youtube messages to say that they like the idea of the EVO but would rather purchase from the US. i have then ALWAYS recommended the Pilot to them and said that its very similar to the EVO but has 2 enhanced features, one of which is just a 10 second cut off compared to the EVO's 2 minutes.
i estimate i have sent at least a 100 plus prospective customers steves way to purchase a Pilot (im not saying they all did though) but now i view it as a 100 plus people that have now been inadvertantly misinformed by myself.

 

[Terraphon]

ive never purchased from puresmoker so im in no position to comment on the customer service steve gives to customers.

what i did think was a little underhand was how they hyped it up with the "10 second cut off" time, then sold it to people knowing it didnt have the "10 second cut off" and then waited for you guys to work it out for yourself before saying that it "probably wont be possible" to get that feature into production.

im in the UK and get a LOT of americans sending me youtube messages to say that they like the idea of the EVO but would rather purchase from the US. i have then ALWAYS recommended the Pilot to them and said that its very similar to the EVO but has 2 enhanced features, one of which is just a 10 second cut off compared to the EVO's 2 minutes.
i estimate i have sent at least a 100 plus prospective customers steves way to purchase a Pilot (im not saying they all did though) but now i view it as a 100 plus people that have now been inadvertantly misinformed by myself.

Same problem I have, Scott.

I've sent at least a couple dozen people to puresmoker when asked where they can get an evo in the U.S. I've told them "This isn't an evo but it's the same type". So between us we've inadvertently misinformed a LOT of people. And now issues are arising and Steve doesn't want to sort them out.

There is, however, a place where we can now purchase the EVO in the states

 

[mystic860]

There is, however, a place where we can now purchase the EVO in the states

Where might that be?

 

[Terraphon]

I don't feel comfortable promoting another supplier in Steve's forum.

If you'd like to PM, I'll be happy to share what I know.

 

[fenez]

Listen...I'm not here to stir any pots. I'm just calling a spade a spade.

People can sprinkle mystical pixie dust all over the entire e-cig industry and say that everything is peachy all they like but it's simply not the case.

Also, I didn't say that this is a pilot specific issue, per se. What I did was said that there have been issues with some of the pilot batteries. I think the pilot atomizers are great. I think that the pilot batteries that aren't ultra-sensitive are great. I think that a full pilot kit that is working as intended is great. I also think that some of the batteries Steve got are faulty. I've seen proof of it. I've tested them myself. I know 2 people that have pilots. 1 of them has NO issues with his gear. The other one has nothing BUT issues with his gear. Did Ryan have some really bad luck? Possibly. Did Robert have really GOOD luck? Possibly. All I know is that some of the pilot batteries are faulty.

And I challenge anyone to say that there's no chance a set of batteries (or even multiple sets of batteries) could have come off the production line with the switches inside of them being too sensitive.

If you can say that, you're delusional.

NOW. To clarify once again. I don't have an issue with puresmoker. I don't have an issue with the Pilot. I don't have an issue with puresmoker's liquids or Steve's product lines or his location or his hair color or the pitch of his voice. I simply have an issue with the fact that some of the batteries that have been shipped out have issues and those issues aren't being recognized.

I have the pilot & the batteries so far have no issues with 1 ecception that 1 of the leds is out but other than that they work pretty good. and I do have an issue with steve's hair color. lol

 

[rsngfrce]

what i did think was a little underhand was how they hyped it up with the "10 second cut off" time, then sold it to people knowing it didnt have the "10 second cut off" and then waited for you guys to work it out for yourself before saying that it "probably wont be possible" to get that feature into production.

Speaking as a very happy Pilot owner, I agree with this... in his response, Steve did not address why, if this feature did not make it into production, he continued to advertise it as such until it was brought up as an issue on this board. Also, I'm not happy that he changed the text on his site after this to say that it has a "1-2 minute cut off time"... I'm unaware of anyone reporting less than a 2 minute cut off time and this seems an effort to minimize the issue.

However, and I am serious, Steve has be deified here and that can't be easy to live up to!

I read in another thread that Smoore is changing the cutoff/cooldown to 8sec/10sec on all their batteries for the future, so this issue may be resolving itself...

 

[rsngfrce]

Also, I didn't say that this is a pilot specific issue, per se. What I did was said that there have been issues with some of the pilot batteries. I think the pilot atomizers are great. I think that the pilot batteries that aren't ultra-sensitive are great. I think that a full pilot kit that is working as intended is great. I also think that some of the batteries Steve got are faulty. I've seen proof of it. I've tested them myself. I know 2 people that have pilots. 1 of them has NO issues with his gear. The other one has nothing BUT issues with his gear. Did Ryan have some really bad luck? Possibly. Did Robert have really GOOD luck? Possibly. All I know is that some of the pilot batteries are faulty.

And I challenge anyone to say that there's no chance a set of batteries (or even multiple sets of batteries) could have come off the production line with the switches inside of them being too sensitive.

And this is the issue that is occurring. This was reported within a few days of Ryan getting his pilot and Steve hasn't done anything but ask questions, request testing and dodge the issue.

We're close to a month, now, and he's still not given the nod for a replacement.

THAT, I don't like.

This is a difficult question, how many batteries does Ryan have and are all of them too sensitive compared to all of Robert's? I have 4 batteries, 3 long and 1 short. One of the 3 long batteries was not sensitive enough (possibly the dry cart issue mentioned in the other thread, but I'm pretty sure I checked that at the time) and Steve exchanged it.

All my long batteries are now fine. My short battery is too sensitive as far as I am concerned, but other people have reported that they like the performance of the short battery better, I believe this is because the switch is more sensitive in the short battery, so I don't consider this a defect, just a fact people should be aware of when making their choice. But I do know what an overly sensitive battery is like.

You have to accept the fact that the switch in the Pilot IS SENSITIVE. It is both a strength and a weakness. My belief is that if I got another long battery that was constantly setting itself off when my others do not and was obviously defective, I would be able to exchange it.

I don't know the specifics of Ryan's attempt to deal with this issue with Puresmoker , but saying ALL of the batteries are too sensitive, even if in reality they are, has to make the issue more complex to deal with unfortunately...

 

[Terraphon]

This is a difficult question, how many batteries does Ryan have and are all of them too sensitive compared to all of Robert's?

Ryan and Robert both have 2 batteries. Both of Robert's are fine, both of Ryan's are f.cked.

I have 4 batteries, 3 long and 1 short. One of the 3 long batteries was not sensitive enough (possibly the dry cart issue mentioned in the other thread, but I'm pretty sure I checked that at the time) and Steve exchanged it.

Funny, that. He's exchanging ones that aren't sensitive enough but not exchanging ones that are too sensitive. Lack of consistency FTL.

All my long batteries are now fine. My short battery is too sensitive as far as I am concerned, but other people have reported that they like the performance of the short battery better, I believe this is because the switch is more sensitive in the short battery, so I don't consider this a defect, just a fact people should be aware of when making their choice. But I do know what an overly sensitive battery is like.

I have 2 401 batteries and 2 402 batteries. There's no difference in the sensitivity of the 402 VS the 401. If yours are more sensitive this isn't due to make / model it's due to the switch.

You have to accept the fact that the switch in the Pilot IS SENSITIVE. It is both a strength and a weakness. My belief is that if I got another long battery that was constantly setting itself off when my others do not and was obviously defective, I would be able to exchange it.

You have to accept the fact that I am VERY familiar with the 401. I have 2 Evo's and know people with Pilots. I did a head to head video comparison of the Pilot and the Evo. I've also read extensively about the 401 and their performance and have even gone to far as to modify a 401 battery, not only in appearance but also in performance. I'm VERY familiar with the technology.

I know how sensitive they should be and how sensitive they shouldn't. These batteries I'm referring to are faulty. End of line.

I don't know the specifics of Ryan's attempt to deal with this issue with Puresmoker , but saying ALL of the batteries are too sensitive, even if in reality they are, has to make the issue more complex to deal with unfortunately...

Please tell me where I said that all pilot batteries are too sensitive.

Also, Ryan's attempts at getting replacements have almost entirely been through me. Daniel blew him off when he sent the first email so I went to Steve with the issue. Robert believed he was having problems as well but we got those sorted out and determined it was an issue of use.

Ryan has had problems all along. I've taken his batteries for testing. Given him my evo batteries (he gets much better performance from the Evo batteries while I have nothing but problems with the pilot batteries). I've reported back to Steve that I have seen the same issues as Ryan and explained, in detail, the sensitivity of the batteries (i.e. the glass counter lighting them up, them lighting up in the car, etc...) and he's done nothing.

In fact, he's completely stopped responding to me at this point.

So...here we are...

 

[rsngfrce]

Please tell me where I said that all pilot batteries are too sensitive.

Also, Ryan's attempts at getting replacements have almost entirely been through me. Daniel blew him off when he sent the first email so I went to Steve with the issue. Robert believed he was having problems as well but we got those sorted out and determined it was an issue of use.

Ryan has had problems all along. I've taken his batteries for testing. Given him my evo batteries (he gets much better performance from the Evo batteries while I have nothing but problems with the pilot batteries). I've reported back to Steve that I have seen the same issues as Ryan and explained, in detail, the sensitivity of the batteries (i.e. the glass counter lighting them up, them lighting up in the car, etc...) and he's done nothing.

In fact, he's completely stopped responding to me at this point.

So...here we are...

Actually, I was referring to all of Ryan's batteries being too sensitive, not saying you said all Pilot batteries are too sensitive.

If Ryan had been able to tell Steve, "I have this one battery that is too sensitive and here is why I think that compared to the norm...", then I don't think he would have had a problem exchanging it.

Unfortunately, you say all of his batteries are too sensitive, so he has nothing to base a comparison on. So he has to turn it over to you, who I think can often be at least MISINTERPRETED as having an ax to grind on certain issues. You have been very vocal I would say in supporting the EVO over the Pilot... I mean no offense by this, but I think that if I was in Steve's position, this would cast some doubt in my mind.

I think it would have been best for Ryan, as the customer, to have dealt further with this issue... Puresmoker doesn't have the reputation they do from blowing people off.

 

[Terraphon]

Actually, I was referring to all of Ryan's batteries being too sensitive, not saying you said all Pilot batteries are too sensitive.

If Ryan had been able to tell Steve, "I have this one battery that is too sensitive and here is why I think that compared to the norm...", then I don't think he would have had a problem exchanging it.

Unfortunately, you say all of his batteries are too sensitive, so he has nothing to base a comparison on. So he has to turn it over to you, who I think can often be at least MISINTERPRETED as having an ax to grind on certain issues. You have been very vocal I would say in supporting the EVO over the Pilot... I mean no offense by this, but I think that if I was in Steve's position, this would cast some doubt in my mind.

I think it would have been best for Ryan, as the customer, to have dealt further with this issue... Puresmoker doesn't have the reputation they do from blowing people off.

Uhm...I've not EVER supported the Evo over the Pilot. In fact, if you watch my video comparing the two, which is the most public statement I could probably make, I think you'll find your statement preposterous.

No offense taken, either.

Now...Ryan DOES have a comparison because he and Robert are roommates...as in...they live in the same house and talk all the time...and they compare information...and Robert ordered both starter kits on his credit card.

Ryan gave me the batteries because Steve had asked me to do testing. He SPECIFICALLY asked me to get batteries from both Robert and Ryan and make sure the issues they were experiencing weren't based on incorrect use. It was shown that Robert's problem was that he was hitting cutoff and getting a 2 mimute shutdown which made him think his batteries were dead (you know...the advertised 10 second shutdown, and all). It was found, when I got Ryan's batteries, that the issue was NOT something as mundane as incorrect use.

I have reported all of my findings to Steve, to no avial. It may be your experience that Steve is good about dealing with issues like this but my own expereince doesn't match that.

Now, to clear up ANY potential MISINTERPRETATIONS that any person or persons reading this thread may have. I don't have an issue with the pilot. I don't have an issue with puresmokers products in general. I have actually been looking forward to doind a review series on his sampler, when he has some available. I have bought juice from him, I have bought atomizers from him (and will almost certainly continue to do so) and I have had good experiences with his products, in general.

The only issue I have with Steve or with Puresmoker is the ugly business with the batteries (a couple of issues).

I'd just really like it if Steve would step up to the plate and deal with this.

 

[rsngfrce]

Ryan gave me the batteries because Steve had asked me to do testing. He SPECIFICALLY asked me to get batteries from both Robert and Ryan and make sure the issues they were experiencing weren't based on incorrect use. It was shown that Robert's problem was that he was hitting cutoff and getting a 2 mimute shutdown which made him think his batteries were dead (you know...the advertised 10 second shutdown, and all). It was found, when I got Ryan's batteries, that the issue was NOT something as mundane as incorrect use.

Well, I have a problem with the way this thread keeps jumping between the issue of SENSITIVITY and the issue of HOW LONG THE SHUTDOWN IS, but other than that, I have to say you make a convincing case here from your side of it, which is all I have to go on...

 

[Terraphon]

Granted...this thread was originally about the cut-off and somehow spiraled on to talk about the sensitivity issues. I think that was my fault.

Regardless, though, I just wish something would be done.

 

[quaa]

i sent an email to Steve to see if he could switch my pilot with a 901. im tired of the uber sensitive switch and would like something that does not automatically turn on when i get in my car and immediately hit the 2 min time out, making this thing useless to me.

i hope he replies and says that he will switch it out for me.

 

[igetcha]

i sent an email to Steve to see if he could switch my pilot with a 901. im tired of the uber sensitive switch and would like something that does not automatically turn on when i get in my car and immediately hit the 2 min time out, making this thing useless to me.

i hope he replies and says that he will switch it out for me.

any reply yet mate?

 

[quaa]

any reply yet mate?

nope... i sent another email a few hours ago saying i am still waiting over 5 days for a reply.

I see all this talk about great CS from puresmoker and I really can't say that my experience with them has been all that great so far. Hopefully it gets better but as of now its pretty bad, I mean 5 days without a response is pretty bad. Also I emailed Steve before i bought the thing TWO times with questions about his products and NEVER got a reply. Also i tried to switch my liquid from cola to riskee after my order sitting with the status of "processing" for 4-5 days (when i originally ordered riskee wasn't available but after 4 days or so it was, so i asked to switch) and got no reply until i sent a second email 24 hours after the first one. Needless to say after the 2nd email my package was already boxed up ready to go and I really don't like the cola flavor.

Anyways hopefully he at least replies to my email this time, as I just want something that i can vape in my car and not have to worry about blowing an atomizer from it turning on by itself or even hitting a 2 min timeout when it was marketed as 10 seconds when i purchased the pilot. We will see i guess.