Hi there,
We are sorry to tell you that your recent order is going to be delayed. We sincerely apologize and are doing everything we can to get your order out as soon as possible.
For your context, we're undergoing a few major changes that, despite our best efforts, are impacting our ability to get you your order on time.
We're.moving our factory.in Eindhoven, the Netherlands to a new, bigger location that will enable us to better serve you and the rest of the community. During the relocation, most printers will be offline, causing delays in production and shipping. Further, our recentpricing changes.caused a majority of models to decrease in price, while some increased. Spurred by this change, many people placed large orders during this time to take advantage of the changing prices. We saw an exponential increase in orders that far exceeded our expectations, and our ability to fulfill them within our usual timeframe.
The following order(s) is affected:.*******
Our team is working around the clock and exploring innovative solutions to get you your order quickly. We don't yet have an exact estimate on your new ship date, but we're currently experiencing an approximate 3 week delay. We're so sorry.
As soon as we have more information, we will send another email update, and you can refer to your.Order Status.page for the latest status. Once your order does ship, you'll receive an email with your tracking number. As a small token of our appreciation for your understanding, we'll upgrade your order to the fastest possible shipping service we have available.
If this timeline does not meet your needs, you can cancel your order in your."My Orders"page, or contact our customer service team.
We appreciate your understanding during this tough period and hope to have better news very soon.
All the best,
The Shapeways Team.