Probably done ordering from Vapor4Life for a while

[Clover~]

I totally understood what the OP was going through. it is frustrating. I was kinda sad to see so many in your face responses to him. Everyone was new at one time. We must always be welcoming and courteous to new members and new V4L users. They aren't used to the flow of how we go, mang. Just be patient! Kind words often work better than harsh ones I love you guys!

 

[keelalagirl55]

When I look at this post I can't help but feel that Vinterchaos is the unknowing victim of lingering frustration from an over-the-top post that transpired on Sunday.

Oh, I think you may be right Snow...or it will appear that way.....bad timing....and the further in this post goes, it gets away from the op and is more responding to a post that responded to a post that.....etc, etc, etc....and yes nerves were still raw from a nasty one over the weekend........

I do hope the op gets everything squared and eventually decides to return....even if just to chat and join in some of the fun

 

[technovapir]

Hiya gang! I just decided to jump in and let you know that a negative post was how I discovered V4L to begin with. A couple of months ago I was new to the forum and saw some really upset posts about V4L. Since I was new, and looking for a better vape I read through them. What impressed me was how professional the V4L staff responded, and how kindly other forum members gave their advice and opinion.
Even as a newbie, it was easy to see that V4L was interested in their customer's experience, and that led me to place the first of many many orders.
Yes, it would be great to "never" need customer service. But when I do...V4L shines through. Just my 2cents!

 

[logrus]

How are you normalizing that?

Are you looking at total order volume versus posted complaints? Or collecting a large sample of orders of that specific item vs complaints/returns? The latter, given a large n=, would be the more effective method. But it seems like either/both would require information we're not privy to.

Simply counting complaints over a period hasn't ever proven effective for me. One loud person can stir up a whole hornet's nest, but the signal-to-noise is too low to draw reliable conclusions. There are also too many variables for me to effectively normalize without business-proprietary information. My math-gut suggests we'd see a blip towards the weekend, or near end-of-month or even mid-month (pay-periods and free-time). We also don't know the rate of acquisition.

Anyway, I'd be interested to know how you're reliably trending this.

It isn't, ultimately, a telling statistic but it can be a trending indicator. If, for example and as I have observed, there is a period of no real complaint and you take a few factors for granted (some mean average of customers Vs. customers who create an ECF account which I suspect is fairly constant and a societal average for people who will complain publicly Vs. those who are unlikely to) and you see a spike in complaints or more importantly a spike in complaints of a certain nature say mispacked orders or defective blanks then it could be significant.

Of more significance, to me, but less specifically indicative would be attempts to social engineer people away from reporting issues.

Of course you're never going to get a whole picture to any degree of specificity. Even V4L can't have that because there will always be people who were satisfied but don't speak to it and people who were not and also didn't address it.

 

[ctourtelot]

I had the post office lose a package from V4L and the company replaced the order for me. They've always been great with any issues I've had.

 

[Kanza]

Techno, that's also how I came to V4L - the way they addressed complaints and the freedom they allowed people when expressing dissatisfaction with their product. That simply does NOT happen in most places! I had a problem caused by the Post Office or my front door or a mouse - who knows? But, I am totally confident in V4L's prompt resolution (once I followed proper procedure, that is) Now, if I can figure out how to work my PCC, all my problems will be solved <CHEER>

 

[NoMatches]

I have observed that some people simply like to be as contrary as they can be as often as they can be, without any real discussion, just soapboxing and operating as though they have mental superiority over those they are speaking down to. They have a labels. Borish comes to mind. Several other labels come to mind as well.

Social pressure to not complain? LMAO. As we have seen in this thread, there are those who also operate with hidden agendas. Those who want V4L to look bad. I think it is fine to complain, once the reasonable and correct way to reslove an issue(s) is exhausted through the proper channels. It is my impression that often, that is not the case. It's really a very simple thing to understand. If a bartender puts a lime in my Corona after I asked him not to, I don't stand on a bar stool and tell everyone. I ask for a fruit free beer. Now if he does it again, and a third time, I might have reason to complain publically.

I have a lot of respect for the V4L team... they ALWAYS address these things with a modicum of professionalism that I find very refreshing... and sometimes IMO very difficult to do under some circumstances. You get more bees with honey that you do with vinegar.

 

[Adrenalynn]

I have observed that some people simply like to be as contrary as they can be as often as they can be, without any real discussion, just soapboxing and operating as though they have mental superiority over those they are speaking down to. They have a labels. Borish comes to mind. Several other labels come to mind as well.

There are also people dumber than a sack of hammers that find an overwhelming need to dump said hammers all over forums, all whilst somehow believing they're being "helpful". That's the downside to lowering the bar of entry to computing and networking services - it invites people lacking two active braincells to rub together and create friction. Just kinda have to take it as it comes.

 

[Maxwell_Edison]

I would imagine the posters on this site to be only a small fraction of V4L customers. A trouble maker is easy to spot, and we do get a fair share of them, it's pretty crazy. I would just suggest to newcomers to try the trouble ticket route before posting your problems here if your intent is to get the problem solved. If your intent is to debate or whatever, we'll accompny you as nicely as possible. But we won't let people just flat out bad mouth our Family here. It should never come to that, and hardly ever does.

 

[Kanza]

In a former life I was a "sys-cop" or so they (the little darlings I would kick off the system and pull their accounts) liked to call us It never ceased to amaze me how contentious said little darlings could and would be simply to yank someone's chain and cause general unrest I found I was spending far too much time coaching people how *not* to fly to their bait and simply ignore the brats! From lurking in this forum and reading back posts, I found they've always been among you and you do a good job of policing these threads on your own <cheer> So, kudos to you and V4L and continue to sidestep their "hammers!"

 

[Big Hitter]

Really?? Where?

..........................

 

[Kanza]

BH, that isn't much of an answer. She did ask a question, "where?" And I don't know a business still operating that doesn't factor in recalls, product exchanges, drift, etc. into their operating expenses. As the expression goes, s**t happens and it happens to even the most meticulously run businesses...and they expect it to happen to them eventually. If you have never had a problem with your vaping products, count yourself incredibly fortunate but don't expect your good fortune to run for the course. So, tell us about your experiences, who you deal with, what you vape and we'll be happy to listen It's the exchange of ideas that makes this forum so exciting

 

[keelalagirl55]

Kanz.....he did put in an answer and it was total BS...I saw it before he dotted it out....it verified EVERY word that Snow said....

The way I look at it...you know what they say about opinions....they are like _____ and everyone has one.....and IMO he can keep his negativity at home.....trying to be a home wrecker...well....we see through it. As a matter of fact one he mentioned is REO...well that is his home 99% of his posts are there and I hate to burst his bubble, but there was someone just on the 5th of this month that had an issue with juice leaking all over the place inside her REO....so they are not immune to the error of manufacturing that ALL companies have to deal with!!!

I am sorry for my ill mannered rant, but I have had it with the absolutely inappropriate rants that I have seen here and there lately......he wants to toot his favorite pv...that is SUPER, but it is just downright RUDE and tacky to attack other peoples preferences.......just STAY HOME!!! (and yes....I saw the snide comment you made about people wanting pvs that look like cigs and to go get a REAL pv insinuating that anything but your beloved reos are nothing but junk and not the "REAL" deal)

 

[Kanza]

Rant on, Keelala, rant on! You go, 'Girl!! Strangely enough, I almost used the opinion metaphor in my post so GMTA Glad you cleared up his strange last post because I was totally confused by it.

 

[vinterchaos]

I totally understood what the OP was going through. it is frustrating. I was kinda sad to see so many in your face responses to him. Everyone was new at one time. We must always be welcoming and courteous to new members and new V4L users. They aren't used to the flow of how we go, mang. Just be patient! Kind words often work better than harsh ones I love you guys!

Wow I wasn't expecting my post to bring such hostility to be completely honest. I'm not new to vaping or vapor4life, I haven't smoked a regular cigarette (i hate calling them analogs) for over a year thanks to e-cigs .... and have spent hundreds upon hundreds of dollars with V4L, as well as getting 3 smokers from a group of friends to switch and purchase their goods from V4L.

@snowdragon thanks for the tip, sadly it did not solve any current issues for me

...anyways, few of you need to up your nicotine levels, no need for such anger on a forum

 

[Morandir835]

If I came off as angry I apologize Vinterchoas...

 

[yellow]

yeah i think you should be able to say whatever you want, it is a forum, as long as its respectful. and the op didnt say anything bad either. im not bein his lawyer or anythin but if he has somethin to say let him say it. for example, i didnt like the most of the samplers i got(and i didnt get any bonus stuff with my order), but i still think v4l is such a great company that i refer them to others, hand out their cards, and even got someone to buy their first e-cig from v4l just a couple of hours ago.

 

[keelalagirl55]

Vinterchaos....I am so glad you came back and posted again.....

Just to clarify....I don't think it was really your post that brought on the hostility so much as it was a very nasty post over the weekend and then someone from another thread coming in and bashing the company (and anyone that happens to like the company and products they provide). I apologize that your thread got hijacked in such a way. You do have a legit concern and I do hope that you return to try again....from my understanding there is all kinds of stuff cookin and they are tryin to get them just right so this sort of thing doesn't happen....or should say doesn't happen often.....as I said...it's the nature of the beast...technology is just as flawed as those who create it....nothing is nor can be 100% perfect. You just seem to have gotten the short end of the stick so to say and repeated bad luck with your orders....again, it happens and without it being brought to anyone's attention, could never be rectified so that future customers don't endure the same potential headaches......it was just bad timing that you happened to have your complaint so soon after some uglies happened.

Hoping to see you again.....best luck and keep on vapin

 

[JoltinJoe]

I agree with you about the inconsistencies of the pre-filled cartomizers, however I have only ordered 2 sample packs (one of which came with my started kit) before buying the blank cartomizers and filling them with liquid myself. I find that the performance I have gotten out of filling the blank ones myself is worlds better than the prefilled cartos.

 

[jeffree]

Nothin' personal, Joe, but I'm so sorry to see this thread return. Someone pass the pretzels, please.